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RI G H T
FI R S T
TI M E
RIGHT FIRST TIME
Spot an error
Fix it
Prevent it from recurring
Give quality output
WHY ?
RIGHT FIRST TIME
Time
Resources
Money
Loss of reputation
RIGHT FIRST TIME
HOW ?
Operate as one team
Take personal responsibility
Alternative solutions
Prevent problems at source
BEHAVIOURS
RFT
Eliminating the cost of failure Increased customer satisfaction
Whether zero defects is ever attainable?
Zero defects is NOT about being perfect
Zero defects
Recognize the impact of quality issues
Continuously think of the places where flaws may be introduced
Work proactively
flaws in your systems
flaws in your processes
No step-by-step instructions for achieving zero defects
The right tools
Recognize and Manage
Understand what your customers expect
Proactive approach
Poka-yoke (POH-kay YOH-kay) - prevent inadvertent mistakes
Monitor your progress
Measure your quality efforts
Monitor, evaluate, and adapt in a continuous, never-ending cycle.
THANK YOU

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Right First Time and the motives behind it

  • 1. RI G H T FI R S T TI M E
  • 2. RIGHT FIRST TIME Spot an error Fix it Prevent it from recurring Give quality output
  • 3. WHY ? RIGHT FIRST TIME Time Resources Money Loss of reputation
  • 5. Operate as one team Take personal responsibility Alternative solutions Prevent problems at source BEHAVIOURS
  • 6. RFT Eliminating the cost of failure Increased customer satisfaction Whether zero defects is ever attainable? Zero defects is NOT about being perfect Zero defects
  • 7. Recognize the impact of quality issues Continuously think of the places where flaws may be introduced Work proactively flaws in your systems flaws in your processes
  • 8. No step-by-step instructions for achieving zero defects The right tools Recognize and Manage Understand what your customers expect Proactive approach Poka-yoke (POH-kay YOH-kay) - prevent inadvertent mistakes Monitor your progress Measure your quality efforts Monitor, evaluate, and adapt in a continuous, never-ending cycle.
  • 9.