1. Munir Samir Issa Surour
Munir_srour@hotmail.com
Personal Information:
Date of Birth : October 27th, 1984
Nationality : Jordanian
Mobile : +971 55 9661469
Marital Status : Married
Residency : United Arab of Emirates
Education:
Al-Balqa Applied University, Faculty of Engineering Technology, Amman, Jordan.
Bachelors, Computer Engineering, 2002-2007
Competences
o Operating Systems
 Microsoft Operating systems Servers version Since 2000
o Virtualization
 VMware VSphere (3.x ,4.x ,5.x)
 Virtualization and Hyper-V technology
o Hardware and Storage
 RAC Mount Servers(HP ,IBM)
 SAN Storages (IBM Fastt 700, DS4700, DS5300 ,V7000 )
 IBM and HP Blade Centers (E Series ,H series )
 IBM Flex Systems, Private clouding
o Backup
 Tivoli Storage Manger - TSM 6.2
 Symantec NetBackup ,Appliances 522x
 DPM 2007 ,2010 Data protection manager (Microsoft backup )
o Anti Spam:
 Symantec Bright Mail Anti Spam system
 Cisco Iron Port Anti Spam system
o Anti Virus
 Symantec End Point Protection 11.0-12.0
 Forefront for Servers ( SharePoint , Exchange , OCS)
 Forefront server and clients suite 2007 and 2010
o Archiving
 Symantec Enterprise Vault 9.0
o Disaster Recovery Technologies :
 VMWARE Site Recovery Manager
 VSphere Replication
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2.  Symantec storage foundation and VVR replication
 Exchange (DAG, Standby Continuous Replication)
 Microsoft Geo Cluster
 Distributed File System - DFS 2008 R2
o Project Management and information technology standards
 PMP
 Information Technology Infrastructure Library
o Messaging, Unified communication
 Microsoft Exchange 2000,2003,2007,2010 (20XX)
 Unified Messaging 2007,2010
 IBM Domino Server
 Office communication server R1 and R2 2007
 Voice Integration
o High Availability:
 Microsoft Clustering
 Network load balancing (NLB)
 Symantec Storage foundation and VERITAS Cluster
 VMware HA
o Reverse Proxy and Firewalls
 Threat Management Gateway 2010
 Microsoft Security and Acceleration ISA 2000,2004,2006
o Others
 Blackberry Enterprise Server
 Right Management Servers RMS an ADRMS
 Microsoft Windows Server Update Service WSUS
 Microsoft System Center Configuration Manager (SCCM) 2007
Work Experience
 Feb 2011 –Present Department of Economic Development -ADDED; Working as Systems Specialist
Responsible for:
 Managing the enterprise Infrastructure and systems related projects.
 Technical Leader, coordinating with systems engineers for daily tasks and projects.
 Managing system processes and procedures based on ITIL standards
 Stabilizing infrastructure and implementing, Migrating, designing Systems to latest technologies.
 Working closely with engineers and Application owners to enhance and automate infrastructure.
 Maintaining and monitoring Systems and Operations.
 Advisor for any related Migration, implementation or unsolved task.
 Preparing RFPs and working closely with finance team starting from releasing the tender until awards.
 Acquiring all new technologies which suit the infrastructure to enhance business processes.
 Disaster recovery Plans, design and implementation.
 Data Center Manger, Preparing plans, procedures, assigning the required engineers.
 Member -Change Management , Security, Design Committees
 Senior Administrator for 1000+ Users
• Achievements:
o Stabilize and Upgrade the infrastructure to latest technologies
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3. o Fixing and reconfiguring infrastructure based on recommendations with highly availability solutions.
o Documenting current systems and procedures.
o Build and design Disaster Recovery Site for critical Systems and applications.
o Data Center Shifting –Tier three Data Center
o Shift the core application form old HW and software infrastructure to latest technology with DR site
 March 2009 to Jan 2011 Exceed IT services and Training; working as Security and Unified
Communication Consultant Responsible for:
 Implementing, designing and troubleshooting different Microsoft products related to [UC and security]
 On-site, telephone ,support and consultation for enterprise customers [Jordan, Bahrain, UAE]
 Designing and implementing solutions using the latest Microsoft products and technologies.
 Prepare Project Plans and documentation
 Pre sales activities like writing proposals, information gathering, presentations and meetings.
 Team Leader and Advisor for Fresh Graduate Engineers
• Sample of Accomplished Enterprise Projects:
LocationCustomerProject
BahrainKFHLotus Domino 6.5 Migration to highly available exchange 2007
BahrainKFHClustering of SQL 2005 on windows 2008
BahrainABC BankHighly available ADRMS design and implementation
BahrainPMEWExchange 2007 Unified Messaging Design and Implementation
BahrainPMEWOffice communication server 2007 R2 integration with current
telephony system .
UAE ,
Bahrain
Dubai Petroleum,
Ithmaar Bank
DR Recovery Site Design and Implementation – Exchange 2007
BahrainCustom AffairsForefront for SharePoint implementation
UAEDubai PetroleumExchange 2003 to 2010 coexistence and migration
UAEEtisalatOffice communication server 2007
R2,consultation,documentation ,training
BahrainCustom AffairsDPM 2007 Design ,Implementation
BahrainAhli United BankExchange 2007 to 2010 Migration with DR Site
UAEMOFDPM 2010 Design ,Implementation
BahrainKFHExchange 2007 to 2010 Migration
UAEMOFExchange 2003 to 2010 Migration and AD Cross forest Migration
UAEDEDExchange 2003 to 2007 Migration
UAEMOFExternal Public DNS Migration
 June 2008 to march 2009 STS Group working as System Engineer Responsible for:
 Implementing and maintaining Microsoft Windows Server infrastructure (Active Directory, DNS, DHCP)
 Microsoft Infrastructure Implementation and troubleshooting Projects :
o High Availability Solutions : Clustering and Network load balancing (NLB)
o Microsoft Exchange 2000-2003-2007
o Microsoft Security and Acceleration ISA 2000,2004,2006
o Microsoft Windows Server Update Service WSUS
o Basic knowledge of Microsoft System Center Configuration Manager (SCCM) 2007
 Respond to customer Calls to troubleshoot and Resolve Microsoft Problems.
 July 2007 to June 2008 Jordan Data System (Amman, Jordan)
3

4. • Assigned by JDS to handle IT Services at British American Tobacco (BAT), working as System
Administrator responsible for:
 Servers & Network Configuration
 System Administration and Asset Management
 Troubleshoot Hardware (Laptops, Desktops and Printers) problems
 Lotus Notes 6.5.3 client configuration
 Deploy BAT Software’s and Updates Using Altiris System and WSUS Server.
 Perform Backup and Recovery
Training and Certifications:
Acquired the following certification
o Microsoft Certified Professional (MCP 2000)
o Microsoft certified system associate(MCSA 2008)
o Microsoft Certified System Administrator (MCSA 2000)
o Microsoft Certified Systems Administrator (MCSA 2003)
o Microsoft Certified Systems Administrator: Security (MCSA 2000+Sec)
o Microsoft Certified Systems Administrator: Security (MCSA 2003+Sec)
o Microsoft Certified System Engineer (MCSE 2000)
o Microsoft Certified System Engineer (MCSE 2003)
o Microsoft Certified IT Professional (MCITP-Server Admin)
o Microsoft Certified Technology Specialist exchange 2007 (MCTS)
o Microsoft Certified Technology Specialist – Microsoft Forefront Client and Server, Configuration (MCTS)
o Microsoft Certified Technology Specialist – ISA 2006 (MCTS)
o Microsoft Certified Technology Specialist – Windows Server 2008 Active Directory, Configuration (MCTS)
o Microsoft Certified Technology Specialist – Windows Server 2008 Infrastructure, Configuration (MCTS)
o Microsoft Certified Technology Specialist Windows Server 2008 Network, Configuration (MCTS)
o Microsoft Certified Technology Specialist-Microsoft Office Communications Server 2007, (MCTS)
o Microsoft Achievement - Office Communications Server 2007 - U.C. Voice
Attended the Following Trainings
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5. Skills
Languages: Arabic Native
English Fluent
Other Skills:
o Excellent interpersonal and communication skills.
o Ability to work under pressure and deadlines.
o Time Management skills
o Face-to-Face customer engagement skills
References
Available upon request
Course Location Duration
IBM PureFlex Systems Fundamentals with Implementation IBM, Abu Dhabi 4 Days
IBM V7000 Administration and implementation IBM, Dubai 4 Days
IRONPORT-Securing Email/ web with Cisco Security
Appliance
Cisco, Dubai 5 Days
Netback up 7.5 Implementation and Administration Symantec, Abu Dhabi 5 Days
EA - ARIS Training - Infrastructure Architect DED, Abu Dhabi 5 Days
Windows 2008 Directory Services Microsoft Amman 3 days
Windows 2008 infrastructure design Microsoft Bahrain 5 Days
Windows 2008 R2 Microsoft Bahrain 5 Days
Forefront Suite 2010 Microsoft Bahrain 5 Days
Exchange 2010 ignite Microsoft Bahrain 3 Days
Threat Management Gateway 2010 Microsoft Bahrain 5 Days
Office communication server Voice Ignite Microsoft Qatar 5 Days
Symantec Enterprise Vault Deploying, and Administration Symantec, Dubai 5 Days
Project Management Professional (PMP) DED, Abu Dhabi 5 Days
VMware VSphere 5.0 Installing and configuring VMware ,Dubai 5 Days
MCSA, MCSE 2000 Webmaster ,Amman 3 months
MCAS , MCSE 2003 –Upgrade Webmaster ,Amman 1 Months
Microsoft Exchange 2000,2003 Webmaster, Amman 5 Days
Microsoft ISA 2000 Webmaster ,Amman 3 Days
Installing and Managing Microsoft Exchange Server 2007 Arab Academy, Amman 5 Days
Monitoring &Troubleshooting Microsoft Exchange Server
2007
Arab Academy, Amman 4 Days
Implementing Microsoft ISA 2004 Arab Academy ,Amman 8 Days
Computer Maintenance (Hardware & Software) Faculty of Engineering,
Amman
40 Hours
5

6. Skills
Languages: Arabic Native
English Fluent
Other Skills:
o Excellent interpersonal and communication skills.
o Ability to work under pressure and deadlines.
o Time Management skills
o Face-to-Face customer engagement skills
References
Available upon request
Course Location Duration
IBM PureFlex Systems Fundamentals with Implementation IBM, Abu Dhabi 4 Days
IBM V7000 Administration and implementation IBM, Dubai 4 Days
IRONPORT-Securing Email/ web with Cisco Security
Appliance
Cisco, Dubai 5 Days
Netback up 7.5 Implementation and Administration Symantec, Abu Dhabi 5 Days
EA - ARIS Training - Infrastructure Architect DED, Abu Dhabi 5 Days
Windows 2008 Directory Services Microsoft Amman 3 days
Windows 2008 infrastructure design Microsoft Bahrain 5 Days
Windows 2008 R2 Microsoft Bahrain 5 Days
Forefront Suite 2010 Microsoft Bahrain 5 Days
Exchange 2010 ignite Microsoft Bahrain 3 Days
Threat Management Gateway 2010 Microsoft Bahrain 5 Days
Office communication server Voice Ignite Microsoft Qatar 5 Days
Symantec Enterprise Vault Deploying, and Administration Symantec, Dubai 5 Days
Project Management Professional (PMP) DED, Abu Dhabi 5 Days
VMware VSphere 5.0 Installing and configuring VMware ,Dubai 5 Days
MCSA, MCSE 2000 Webmaster ,Amman 3 months
MCAS , MCSE 2003 –Upgrade Webmaster ,Amman 1 Months
Microsoft Exchange 2000,2003 Webmaster, Amman 5 Days
Microsoft ISA 2000 Webmaster ,Amman 3 Days
Installing and Managing Microsoft Exchange Server 2007 Arab Academy, Amman 5 Days
Monitoring &Troubleshooting Microsoft Exchange Server
2007
Arab Academy, Amman 4 Days
Implementing Microsoft ISA 2004 Arab Academy ,Amman 8 Days
Computer Maintenance (Hardware & Software) Faculty of Engineering,
Amman
40 Hours
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