It is important to the success of your business to have an efficient, secure and standardized payroll process in place. But how can you measure the efficiency of your payroll process? Do you know which payroll service delivery model best suits your organization? Should you insource or outsource your payroll processing? This webinar guides you through some payroll service delivery best practices, and outlines the most common service delivery models.

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Choosing the payroll service delivery model that fits your needs
Live Webinar
Wednesday November 26th 10am EST | 3pm GMT | 4pm CET

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Today’s NGA experts
Robert Hill
Enterprise Sales Director
Anita Lettink
VP Enterprise Strategy and Portfolio
Marianne Langlois
Global Process Executive

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Question #1
“How can I measure the efficiency of my current payroll process?”

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4 Payroll Efficiency Checks
Standard Payroll Business Processes?
HR & Payroll Reporting Capabilities?
Centralized & Harmonized Payroll Service Delivery Model?
Automated HR Data Management?

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Question #2
“What is the best way for Payroll Business Process standardization?”

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Payroll Outsourcing Brings Standardization
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No ‘one size fits all’ - each company has its own needs, and each HR solution has its own characteristics
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Scale & scope of payroll outsourcing deals - the number of countries and HR processes involved strongly influences complexity
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Increasing business complexity, creating the need to have a flexible HR environment to support the evolving business objectives
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Regional regulatory compliance needs
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More qualitative and consistent HR services across entities and geographies
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A higher level of structure to support the business
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Ability to make use of industry best practices
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Lower operational cost and ability to focus on strategic HR matters
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Ability to rely on globally compliant HR services and expertise
Benefits of standardization through Payroll Outsourcing
What complicates standardization in organizations today?

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Question #3
“What Payroll Service Delivery models are there?”

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NGA’s HR Outsourcing Model

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Question #4
“Beyond Payroll Outsourcing, what other ancillary services are often considered?”

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Mostly Outsourced HR Related Processes
While the enabling and support processes are the most frequently outsourced, talent management includes many administrative processes that can be outsourced as well.
HR is composed of many processes which are interrelated and continuously impact each other. As such, correctly and efficiently managing the full suite of HR processes is crucial to create added value in HR.

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Question #5
“How can NGA support me in choosing the best service delivery model?”

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Payroll Service Delivery Options
The following actions can be managed in-house or partially/fully outsourced:
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Payroll processing, calculation and control
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Legal follow-up
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Tax reporting and declarations
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Application and system management
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Release management
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Payroll reporting and workforce analytics
Multiple service delivery control & improvement options to choose from:
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Setup of centrally standardized payroll management policies & procedures
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Use of Service Level Agreements
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Ticket handling and service center support
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Self-service navigation support
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Document Management
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Knowledge Management
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Measurement of customer satisfaction
Additional actions can be taken to ensure quality and continuity:
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Payroll service delivery measurement and improvement
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Quality assurance methodology
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Information security
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Risk and Incident management procedures
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Business and service continuity plan
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Quality, compliance and security audits
Payroll Processing
Service Delivery
Quality Assurance

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Question #6
“Any questions from the audience?”

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More information?
Looking for more information about the complexity of rewarding your employees across the globe?
Download the Payroll Complexity Index 2014 report now:
http://resources.ngahr.com/resources? search=payroll%20complexity%20index%202014
More insights and expertise:
http://www.ngahr.com/
http://resources.ngahr.com/

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Missed a webinar?
Missed one of our webinars?
●
Building the business case for multi-country payroll
>> Watch the recording here: http://resources.ngahr.com/building-business-case-multi-country-payroll
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Selecting the right multi-country payroll technology
>> Watch the recording here: http://resources.ngahr.com/selecting-right-multi-country-payroll-technology
●
Choosing the payroll service delivery model that fits your needs
>> Watch the recording here: http://resources.ngahr.com/choosing-payroll-service-delivery-model-fits-your-needs
For more information about NGA’s Global Payroll offering, check out www.ngahr.com/payroll.

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Thank You
Contact us at marketing@ngahr.com