Setting the ambition and shaping the direction Dr Janet Williamson, National Director of Improvement Programmes, NHS Improving Quality Top ten tips for improvement leaders

1. SETTING THE AMBITION
AND SHAPING THE
DIRECTION
Dr Janet Williamson
National Director
Improvement Programmes
Improving health outcomes across England by providing improvement and change expertise

2. THE NEXT PHASE
Improving health outcomes across England by providing improvement and change expertise

3. Improving health outcomes across England by providing improvement and change expertise

4. Improving health outcomes across England by providing improvement and change expertise

5. THINGS TO MAKE
CHANGE HAPPEN
Where are we now?
Where are we going?
How are we going to get
there?
1.
2.
3.
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Improving health outcomes across England by providing improvement and change expertise

6. Improving health outcomes across England by providing improvement and change expertise

7. Improving health outcomes across England by providing improvement and change expertise
If you can’t describe the
pathway and walk it, you can’t
change it.
I hear and I forget, I see and I
remember, I do and I understand.
Confucius, Chinese philosopher & reformer
1.

8. Improving health outcomes across England by providing improvement and change expertise
Be clear what your
ideal looks like
2.
Be BOLD, be ambitious

9. Improving health outcomes across England by providing improvement and change expertise
Focus on the vital few
things not long lists
3.

10. Improving health outcomes across England by providing improvement and change expertise
Know your improvement
methodology
4.
It does not matter which approach,
but stick to it
Don’t move into doing until you have
baseline, you have data and you are
clear about the issues you are
trying to solve

11. Improving health outcomes across England by providing improvement and change expertise
Understand the context5.
Today is about doing more
and differently but with the
same or less money

12. Improving health outcomes across England by providing improvement and change expertise
Building relationships and building
capability from the start
6.
Redesigning the process, the pathway and the
structures is easy, the biggest challenge is winning
hearts and minds and changing behaviour

13. Improving health outcomes across England by providing improvement and change expertise
Every day, seek to learn
and continue to learn
7.

14. Improving health outcomes across England by providing improvement and change expertise
Improvement requires
personal resilience
8.

15. Improving health outcomes across England by providing improvement and change expertise
Once you operationalise things you are
not in an improvement role, so STOP
9.

16. Improving health outcomes across England by providing improvement and change expertise
Happy staff make happy improvers10.

17. Improving health outcomes across England by providing improvement and change expertise
SUMMARY
Stand in the patient/carer shoes
Go see
Go search out
Do change together
Focus on key things
Involve all
Learn

18. Improving health outcomes across England by providing improvement and change expertise
GOOD LUCK FOR THE NEXT PHASE