Part 5 of a 6-person panel for NYC UXPA's World Usability Day 2013 - Healthcare: Collaborating for Better Systems.

1. Experience Design in Healthcare
James Senior
Sr. User Experience Designer, Global Business
Mayo Clinic
Confidential Material. Healthcare. the business documents, strategies, and supporting information in this presentation as confidential information.
Experience Design in Please treat Confidential © Mayo Clinic 2013.

2. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

3. The needs of the
patient come first
Drs. Will & Charlie Mayo 1860s
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

4. Inside Mayo Clinic
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

5. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

6. User Journeys
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

7. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

8. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

9. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

10. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

11. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

12. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

13. Behavior Mapping
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

14. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

15. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

16. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

17. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

18. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

19. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

20. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

21. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

22. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

23. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

24. Design at Scale
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

25. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

26. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

27. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

28. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

29. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

30. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

31. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

32. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

33. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

34. Mobile Delivery
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

35. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

36. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

37. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

38. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

39. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

40. Mobile Enabling Change
500
13,000
21%
Co’s Making Tracking
Tools (+35% 2012)
Health & Fitness
Apps Available
Tracking their Health
Using Technology
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

41. The Science of Change
+
Data Collection
& Aggregation
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
+
Behavioral Science
Medical Expertise
Ongoing Support
Coaches & Friends

42. Experience Design in Healthcare
Twitter @jamessenior
James Senior
Global Business, Mayo Clinic
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.