2. The pandemic has forced everyone to
work from remote locations.
For businesses, fulfilling customers’
needs has become a challenge.
Listed ahead are a few tips on how
businesses can fight these challenges
with the help of advanced API
solutions.
3. Effective calling features
#1
By using voice APIs, businesses can easily
monitor, record, and track customer calls.
The technology also enables agents to
transfer calls to other departments in case
they need assistance.
Additionally, it enables you to make high-
quality voice calls even with low
bandwidth. All in all, it adds efficiency to
call flows and enhances customer
experience.
4. Detailed analytics capabilities
#2
A distributed task force makes it tough
for managers to analyse agents’
performance. However, with voice APIs,
they can obtain detailed insights of
agents’ activities and, thus, identify
glitches in the workflow.
They can also enable CRMs and help desk
integrations to gain in-depth reports and
improve customer interactions.
5. Offers voice broadcasting
#3
Sending information to the masses
is a time consuming and expensive
method.
By using communication APIs, you
can broadcast a message to
thousands of customers at once
and save a lot of time and money.
6. Route calls intelligently
#4
Routing calls to suitable agents is of
utmost importance as it improves
first call resolution rate.
With advanced API solutions,
customers will automatically get
connected to appropriate agents in
the first go.
7. Auto receptionist
#5
It is impractical to expect customers
to contact you only during business
hours. This will make you look
unprofessional and create a negative
impression.
Features like IVR allow a business to
remain available 24x7 and efficiently
manage large call volumes by providing
the caller with self-help options.
8. With advanced API solutions, you can
eliminate all business challenges effortlessly.
To know more about voice API
solutions, reach out to us at
contact@acefone.com
10. About us
Acefone delivers cloud-based communication
services which ensure total security of your
business data.
To know more visit: www.acefone.com/uk/
or
call us at 0800-084-3663
Inbound Call Centre SolutionsWe offer to
businesses which help them communicate
seamlessly. We also provide several CRM
systems and help desk software integrations
that facilitate remote working.
