Resume Nancy Conelley

1. Nancy J. Conelley
Nancyjc1@icloud.com
(317) 331-1824
Personal Summary:
Successful information technology professional with diverse and extensive experience focusing on installation, testing,
patching, upgrading, troubleshooting, support, and maintenance of LANs/WANs, platforms, Unix, Linux, Novell, client,
Security, mobility, documentation and systems migration. Strong ability to communicate with customers,
management and peers to deliver high-quality systems. Proven achievements in providing hands-on guidance with
server/client-based systems, router protocols, telecommunications, and software applications. Reputation for integrity
and quality. Team oriented with excellent interpersonal communication skills. Track record of performance, work
ethic, multi-tasking ability, and team morale-building skills. Ability to demonstrate project management,
implementation, leadership, supervisory abilities, able to act as point of contact for colleagues and external clients,
articulate and strong interpersonal communication skills.
Technical Skills:
 LAN
 WAN
 UNIX
 Solaris
 Linux/Red Hat
 iCloud
 Novell
 HP-UX OS Platforms
 VxVM
 Windows
 Microsoft Technologies
 LVM
 Virtualization
 Server Architecture
 Network skills
 Security
 Client support

2. Nancy J. Conelley 2
Nancyjc1@icloud.com
(317) 331-1824
 Client engagement and team work
 Service Management
 Troubleshooting across diverse technologies
 Project Management and Execution
 Business Requirements Gathering
Professional Experience:
Moser Consulting, Inc., Indianapolis, IN July 2012 –
Present
Senior Consultant
Maintain Medicare/Medicaid Advanced Provider Screening Unix/Linux server environment for large National account.
Client sends electronic record files to CMS daily.
 UNIX server administrator in a mid to large sized enterprise
 Solaris and Red Hat OS platforms and underlying hardware architectures
 Volume management technologies
 LVM experience
 Solaris Volume Manager
 SAN general technology theories and practices
 Virtualization general technology theories and practices
 Experience with ITIL practices
 Perform system patch maintenance and upgrades.
 Patch Management Strategy which is on a bimonthly schedule of patching of entire environment
 Maintain latest patches from Oracle entire Solaris Environment

3. Nancy J. Conelley 3
Nancyjc1@icloud.com
(317) 331-1824
 Security of systems
 Active liaison between Moser and National Account
 Act as point of escalation for customer.
 Worked with users to define system requirements and resolve problems
 Promoted and managed the improvement of processes
 Acted as gatekeeper of new systems technologies
 Open/Track trouble tickets using Remedy software
Sallie Mae, Fishers, IN July 2011 –
July 2012
Senior Systems Administrator-Linux/Unix Contractor
Linux/UNIX system administrator that provides support for a large, mixed UNIX environment consisting of Red Hat,
Solaris, and HP-UX. The main responsibilities include installation, configuration, tuning and troubleshooting of the
systems and also taking part in a 24x7 on-call support rotation. Obtained ED Security Clearance.
 UNIX server administrator in a mid to large sized enterprise
 Red Hat, Solaris and HP-UX OS platforms and underlying hardware architectures
 System administration experience with Red Hat and Solaris
 Volume management technologies
 LVM experience
 VxVM and/or Solaris Volume Manager
 SAN general technology theories and practices
 Virtualization general technology theories and practices
 Clustering general technology theories and practices
 Experience with ITIL practices
 Active Dept. of ED and Treasury security clearances
Eli Lilly and Company, Indianapolis, IN Aug. 2001 – October 2010
Associate Consultant
Service Manager Liaison between Business customer and Technical support analysts. I am currently a Service
Integrator for the Engagement team for LRL/GMR (Discovery · PR&D/GMR & G&A) for Client Workplace &
Mobility. Apply ITIL version 3 foundation principles. Collect and evaluate customer requirements. Expedite

4. Nancy J. Conelley 4
Nancyjc1@icloud.com
(317) 331-1824
service request as appropriate. Act as a point of escalation for customer. Resolve and Mediate Service Issues.
Coordination and oversight to be sure service is delivered to business. Work closely with internal Support
organizations to ensure there is a quick turn around on escalated support tickets and that communication and
process channels are open and smooth.
Service Integrator for LRL Engagement team to Workplace Services. Collect and evaluate customer requirements.
Expedite service request as appropriate. Act as a point of escalation for customer. Resolve and Mediate Service
Issues. Coordination and oversight to be sure service is delivered to business. Work closely with internal Support
organizations to ensure there is a quick turn around on escalated support tickets and that communication and
process channels are open and smooth.
Global Unix Technical Support group supported over 1000 Solaris servers and Linux with Veritas Foundation and
Cluster software. Open/track trouble tickets. System setup and qualification. Perform system patch maintenance
and upgrades.
 Designed, implemented, analyzed, and modified systems for various applications
 Supervised programmers and managed ongoing technical projects.
 Developed systems strategy by participating in specific systems projects.
 Designed, implemented, trained, and documented computing systems.
 Worked with users to define system requirements and resolve problems.
 Acted as gatekeeper of new systems technologies.
 Open/Track trouble tickets using Remedy software.
 Act as point of escalation for customer.
 Designed and implemented back-up security procedures for systems that were managed.
 Promoted and managed the improvement of processes.
 Identified customer requirements and implemented the best alternatives to develop and integrate
software and hardware solutions.
 Coordinated efforts with other Information Systems departments and users.
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Indianapolis Power and Light Co., Indianapolis, IN 5/1996 - 8/2001
Senior Systems Coordinator
Administer 19 Sun Solaris Unix servers, 12 AIX, 1 HP Openview, 14 Novell servers, & miscellaneous Windows
administration for entire organization. Responsible for second-tier support, problem solving and troubleshooting.
Load operating system, install applications, apply patches, and maintain vendor software, ensure system security,

5. Nancy J. Conelley 5
Nancyjc1@icloud.com
(317) 331-1824
monitor and assess system performance, perform troubleshooting, assist users, manage user accounts, maintain
system hardware, and file system management. Great Customer relationships and service. Works well with people.
Picks up new skills easily. 25 years of experience in information technology with knowledge in many different areas.
PC, UNIX, Router, Office software, extensive networking of small to medium sized businesses.
 Load operating system, install applications, apply patches, and maintain vendor software, ensure system
security, monitor and assess system performance, perform troubleshooting, assist users, manage user
accounts, maintain system hardware, and file system management. Responsible for maintaining and
purchasing equipment. WAN/LAN administration. Lead a team for providing training and support. Other
Administrative task include DNS, Netscape Proxy server, AUTOSYS job scheduler, Product Center (CMS)
Software, ATM Interfaces on Solaris, JetAdmin, Alcatel and CISCO switches, and EMC monitoring of BCV and
SRDF
 Analyzed products and recommended use of new products and servers to senior management.
 Managed LAN and WAN area
 Managed LAN and WAN performance and security.
 Reported to Director of Information Systems
 Established and implemented policies and procedures for LAN and WAN usage.
Senior Consultant (Info Technology) - Indianapolis (BKD, LLP (George S Olive, LLP))
BKD CPAs & Advisors December 1991 – October 1993 (1 year 11 months)
MCS - Management Consulting Services - Responsible for implementing internal TAX and Secretarial Novell LAN.
Previously they only had a mainframe. Supported management consulting clients. Installed and suppor ted Novell
networks with MAS90 and REAL World accounting. Trained and supported implementation. Provided technical
support to both internal and external clients.
Education:
Ball State University, Muncie, IN
BS Business Administration with Finance and Management
Certifications:
ITIL Ver. 3 Foundation
Sun Enterprise Server Maintenance
Linux

6. Nancy J. Conelley 6
Nancyjc1@icloud.com
(317) 331-1824
VERITAS File and Volume Manager
Veritas Cluster Foundation Suite
Performance Management (SA-400)
Windows NT & 2000/2003 Network & Operating System
Organizations:
FBI Infragard
Approved Member – June 2015 to Present
InfraGard is a partnership between the FBI and the private sector that fosters collaboration sharing and enhances the
collective ability to address threats to the United States’ critical infrastructure. InfraGard is a government and private
sector alliance that was developed by FBI Cleveland in 1996 to promote protection of critical information systems.
The program has grown to an FBI Headquarters supported program and all 56 field offices support at least one
InfraGard Chapter within their territory through the assignment of one or more Special Agent InfraGard Coordinators.
InfraGard provides formal and informal channels for the exchange of information about our nation’s critical
infrastructures and key resources. The mission of the InfraGard program is to increase information and intelligence
sharing between the FBI and InfraGard members to strengthen the defense of our nation’s critical infrastructures and
key resources across FBI priority programs.
Woman & Hi Tech
Member July 2015 – Present
Women and Hi Tech is an organization of women and men whose goal is to attract, develop, retain, support and
promote women who are interested in technology, through networking, role modeling, education and professional
development. We define technology broadly to include science, engineering, health care, information systems,
computer science and other established and emerging technologies. We serve women in any field in which
technology has had an impact, starting in grade school and continuing through their professional careers.
ISSA Central Indiana-
Member January 2012 to Present
ISSA is dedicated to the education & training, career development and networking of Information Security
Professionals to encourage growth and opportunities.
TechPoint Thursday’s
January 2011 – Present

7. Nancy J. Conelley 7
Nancyjc1@icloud.com
(317) 331-1824
Leaders of industry and thinking come together at TechPoint’s public networking event held the third Thursday of
every month.
VMUG VMware USER Group
May 2011 – Present - The VMware User Group (VMUG) is an independent, global, customer-led organization, created
to maximize members’ use of VMware and partner solutions through knowledge sharing, training, collaboration, and
events.
Central Indiana Linux Users Group – CINLUG
June 2009 – Present – Group of Linux experts, novices and enthusiasts from Indianapolis and surrounding areas that
share ideas and solutions.
IWUG- Indiana Windows Users Group
September 2010 – Present
The Indiana Windows User Group (IWUG) is a group of individuals wishing to maximize their common experience,
namely the use of Microsoft Windows in the business realm.
IWUG is the place to be if you want to learn more about Windows Server, Windows 7, Exchange, Office and network
with IT professionals and students, discuss challenging technical issues, review Windows best practices, see first-hand
the value of certification, or simply hang out with peers.
Personal Details:
Nancy Conelley
11123 Seabury Ct.
Fishers, IN 46038
Nancyjc1@icloud.com
Mobile- (317) 331-1824