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SoLoMo – Creating Value for
On-the-Go Consumers
Napoleon Biggs
Chief Strategy Officer
Gravitas Mobile Group
Founder & Host - @webwednesday
Knock-­‐out	
  Game!	
  
老母	
  
Social Network
Loyalty
(mobile	
  loyalty	
  card)	
  
Payment
(mobile	
  payment,	
  NFC,	
  etc.)	
  
To Store
(store	
  locator,	
  	
  
m-­‐coupon	
  etc.)
Event
(m-­‐event	
  ;cket,	
  	
  
interac;ve	
  ac;vity)
Print Ad
(QR	
  code	
  on	
  print	
  
from	
  off	
  to	
  on)
Location based alert
Web Browser
Smartphones are versatile tools!
But, don’t get lost in technology…
Focus on changing human
behaviour
We live in a multi-screen, mobile
and socially-connected world.
Where the individual is in
charge.
Media channels take a back
seat.
Media consumption is on my
terms, when I want it and how I
want it.
Simple,	
  Immediate,	
  Relevant	
  
In	
  Hong	
  Kong,	
  	
  
we	
  use	
  smartphone	
  for…	
  
Sources: Google Our Mobile Planet survey (2011)
visit social
networks
93% 88%look for local
information
mul;-­‐task	
  when using smartphone
86%
71%
play games	
   shop on mobile
33%
©TNS 2013
N
N
11.90
LEFT MARGIN
11.90
RIGHT MARGIN
38 42 39
61
71 72
37 38 37
12 9 4
Agree Disagree
And we’re way ahead of the West
5
“My mobile is my most important piece of technology”
US UK Australia Thailand South Korea Hong Kong
Mobile	
  bridges	
  offline	
  needs	
  with	
  
online	
  services	
  
©TNS 2013
S
RGIN
RGIN
TOP
11.90
LEFT MARGIN
11.90
RIGHT MARGIN
Because mobile is the ultimate utility device, meets a
long tail of ‘offline’ needs with online services
7
Convenience
Experience
Relevance
Independence
Reassurance
Direct marketing was all push...
Locate	

Inform	


Purchase	

Redeem	

	

Now the individual is the trigger.
Show
Off	

	

Share	

Review	

 	

Play
SOLOMO IN ACTION
KEY	
  TAKE	
  AWAYS	
  
§  The platform is not the key to success
§  Lead with a creative idea based on current human
behaviour.
§  Mobile engagement is SO MUCH more than an app.
§  Social is BIGGER than than Facebook.
§  Location goes BEYOND a pin on a map.
§  SOLOMO has been officially renamed “SOMOLO”
§  SOMOLO stands for “social + mobile = loyal” customers.
§  Don’t do it alone, seek the advice of professionals!
Thank	
  You!	
  谢谢!	
  
	
  
Napoleon	
  Biggs	
  	
  
Chief	
  Strategy	
  Officer,	
  Gravitas	
  Group	
  
Founder	
  	
  Host,	
  Web	
  Wednesday	
  	
  	
  
	
  
Direct	
  +852	
  3759	
  5988	
  |	
  Mobile	
  +852	
  9278	
  5898	
  
Email:	
  napoleon.biggs@gravitas.com.hk	
  
Blog:	
  www.webwednesday.asia	
  	
  
TwiUer:	
  www.twiUer.com/webwednesday	
  
Community:	
  facebook.com/webwednesday	
  
	
  

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SoLoMo: Creating Value for On-the-Go Consumers

  • 1. SoLoMo – Creating Value for On-the-Go Consumers Napoleon Biggs Chief Strategy Officer Gravitas Mobile Group Founder & Host - @webwednesday
  • 4.
  • 5.
  • 6. Social Network Loyalty (mobile  loyalty  card)   Payment (mobile  payment,  NFC,  etc.)   To Store (store  locator,     m-­‐coupon  etc.) Event (m-­‐event  ;cket,     interac;ve  ac;vity) Print Ad (QR  code  on  print   from  off  to  on) Location based alert Web Browser Smartphones are versatile tools! But, don’t get lost in technology…
  • 7. Focus on changing human behaviour We live in a multi-screen, mobile and socially-connected world. Where the individual is in charge. Media channels take a back seat. Media consumption is on my terms, when I want it and how I want it.
  • 9.
  • 10.
  • 11. In  Hong  Kong,     we  use  smartphone  for…   Sources: Google Our Mobile Planet survey (2011) visit social networks 93% 88%look for local information mul;-­‐task  when using smartphone 86% 71% play games   shop on mobile 33%
  • 12. ©TNS 2013 N N 11.90 LEFT MARGIN 11.90 RIGHT MARGIN 38 42 39 61 71 72 37 38 37 12 9 4 Agree Disagree And we’re way ahead of the West 5 “My mobile is my most important piece of technology” US UK Australia Thailand South Korea Hong Kong
  • 13. Mobile  bridges  offline  needs  with   online  services   ©TNS 2013 S RGIN RGIN TOP 11.90 LEFT MARGIN 11.90 RIGHT MARGIN Because mobile is the ultimate utility device, meets a long tail of ‘offline’ needs with online services 7 Convenience Experience Relevance Independence Reassurance
  • 14. Direct marketing was all push...
  • 15. Locate Inform Purchase Redeem Now the individual is the trigger. Show Off Share Review Play
  • 17. KEY  TAKE  AWAYS   §  The platform is not the key to success §  Lead with a creative idea based on current human behaviour. §  Mobile engagement is SO MUCH more than an app. §  Social is BIGGER than than Facebook. §  Location goes BEYOND a pin on a map. §  SOLOMO has been officially renamed “SOMOLO” §  SOMOLO stands for “social + mobile = loyal” customers. §  Don’t do it alone, seek the advice of professionals!
  • 18. Thank  You!  谢谢!     Napoleon  Biggs     Chief  Strategy  Officer,  Gravitas  Group   Founder    Host,  Web  Wednesday         Direct  +852  3759  5988  |  Mobile  +852  9278  5898   Email:  napoleon.biggs@gravitas.com.hk   Blog:  www.webwednesday.asia     TwiUer:  www.twiUer.com/webwednesday   Community:  facebook.com/webwednesday