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B U S I N E S S A G I L I T Y I N
V U C A W O R L D
Presented by Nasima Shafiul @ Adrita Group
Nasima Shafiul
Enterprise Agile Coach,
Business Agility & Enterprise Transformation
Agile Coach, Scrum Master, Consultant, Speaker,
Trainer, Facilitator, Teacher, Community Architect
Founder of Agile Leaders
Training, Mentoring, Meetups, Conference
https://www.meetup.com/Agile_leaders/
POINTS TO COVER
Business Agility
Business Agility Domains
Operating Models for Business Agility
Total Organization Coaching 
Demographics, Follow-up & Monitor Growth
**************************************
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A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
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A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
BUSINESS AGILITY
Business agility is the capacity and willingness
of an organization to adapt, to create, and
leverage change for their customer's benefit.
This simple statement exposes the dramatic
shift in mindset needed for agile
organizations. 
~Business Agility Institute
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
Our most valuable resource, our people & they
need to be loaded with the relevant
information to make precise decisions.
We need new approaches to know how we lead
and align our people, how we form teams, how
we engage with our customers, how we gather
feedback and make decisions.
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
V O L A T I L I T Y
U N C E R T A I N T Y
C O M P L E X I T Y
"We live in a world that’s constantly changing, becoming more
unstable each day, where changes big and
small it's becoming more unpredictable”
“It’s becoming more difficult to anticipate events or
predict how they’ll unfold”
“Problems and their consequences are more multi-layered,
hard to understand”
A M B I G U I T Y
"It’s unusual for things to be completely clear or precisely measurable.
Therefore, not everything is black and white – grey is also an option.”
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
SIMON SINEK 'S
This Golden Circle will provide the opening
information needed to find out your 'why' to
thrive in this modern, uncertain, ever-
changing world where we must maintain
speed with a constantly changing
marketplace, with the technology of today--
being displaced by the innovations of
tomorrow.
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
Business Agility & Distributed Team both
greatly crucial component to reach the
constantly changing goal.
And, organizations that are inspired to adapt
Business Agility at all levels are far more likely
to succeed in our increasingly unpredictable,
complex, obscure world.
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
It is not a transformation, framework,
practice, or method. It not only focuses
beyond the customer and the market, but
also, it takes care of inside the
organizational culture, systems, rules
regulation, and operation.
B
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A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
What is NOT Business Agility?
H E N C E , B U S I N E S S I S . . .  
To embrace the possibilities
A journey; could be a long journey
Discover the future of the business while
responding rapidly and flexibly to
customer demands
Change happen productively and cost-
effectively without compromising quality
Enable individuals customer-obsessed
businesses and to be more adaptive,
creative and resilient 
Supports to build an engaged, enabled,
high performing and aligned workforce
B
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A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
Business Agility in VUCA World
The heart of business agility is no less than
the very reason we exist: our Customer
Keeping customers at the center, around the
customer the Domains of Business Agility consisting
of 12 other interacting domains across four
dimensions.
CUSTOMER
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
LEADERSHIP
One Team, People Management, Strategic Agility
OPERATION
Structural Agility, Process Agility, Enterprise Agility
INDIVIDUAL
Craft Excellence, Growth Mindset, Ownership
and accountability
RELATIONSHIP
Workforce, Partners, Board
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
https://businessagility.institute/learn/
Business Agility Domains
Business Agility in VUCA World
S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E
CRAWL
All work (e.g. projects or products) has an assumed,
predetermined, & quantifiable value to the organization
in the context of a business outcome. We use this
information to justify, prioritize, and fund the work.
RUN
All our business outcomes have relative targets and regular
measures (including non-financial measures). We are able to quickly
and easily start, pivot or stop work, projects, or products.
FLY
We use adaptive funding models to allocate funds against
value streams (rather than projects). We align governance and
feedback loops to business (or customer) outcomes (rather
than time, cost or scope measures).
WALK
Strategic goals have incremental checkpoints to ensure that
all work aligns with our organization’s goals.
MEASURING
BUSINESS AGILITY
BOARD OVERVIEW
S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E
SOME FINDINGS ACCORDING TO
BUSINESS AGILITY
S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E
SOME FINDINGS ACCORDING TO
BUSINESS AGILITY
S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E
SOME FINDINGS ACCORDING TO
BUSINESS AGILITY
S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E
SOME FINDINGS ACCORDING TO
BUSINESS AGILITY
S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E
SOME FINDINGS ACCORDING TO
BUSINESS AGILITY
OPERATING MODELS FOR BUSINESS
AGILITY
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *S O U R C E : H T T P S : / / W W W . A G I L E B U S I N E S S . O R G
OPERATING MODELS FOR BUSINESS AGILITY
BY HARVERD BUSINESS REVIEW
Agile
Virtual
Leaders
De-Layered
Digitally Enabled
Customer Centric
Culture
Strategy
Cost Effectiveness
Growth Ambition
Leadership Model
S O U R C E : H A R V E R D B U S I N E S S R E V I E W
OPERATING MODELS FOR BUSINESS
AGILITY
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
G r o w t h a m b i t i o n – a n a c h i e v a b l e y e t
s t r e t c h i n g a m b i t i o n
C u l t u r e – a p u r p o s e a n d w h a t v a l u e s w i l l
b r i n g t h a t m i s s i o n t o l i f e
S t r a t e g y – a c l e a r a r t i c u l a t i o n o f w h a t t h e
b u s i n e s s u n i t a n d p o r t f o l i o s t r a t e g i e s a r e
a n d h o w p a r t n e r s c a n h e l p y o u g e t t h e r e
C o s t e n v e l o p e – i n v e s t m e n t i n k e y a r e a s
t h a t b u i l d c o m p e t i t i v e a d v a n t a g e
L e a d e r s h i p m o d e l – t h e l e a d e r m u s t e x e c u t e
t h e i r r o l e i n t h e c o m p a n y
OPERATING MODELS FOR BUSINESS AGILITY
Customer-centric – rally around their customer missionMore
virtual – asset-light companies
De-layered – lower complexity, lean companies by design
Agile – in terms of mindset, principle, and structure.
Digitally-enabled – across the entire value chain
Human capital leaders – get the best value from the time,
talent and energy of their workforce
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
H E A D
Ovserving the world, logic,
reasoning, future plans
I N T U T I O N
Directly engaged with the world,
instinct, unselfconscious,
immidiate, practical, direct
H E A R T
Reaching out to the world, inner
life of emotions, memories,
feelings
:: TOC :: Total Organization Coaching:: by Nasima
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
H E A D
Focused, Flexible, Productive
Agile, Effecive, Responsive
I N T U T I O N
Innovative, Dynamic, Courageous,
Inspiring
H E A R T
Authentic, Empowermeing,
Trusted, Passionate,
Collaborative, Connected
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
:: TOC :: Total Organization Coaching:: by Nasima
H E A D I N T U T I O NH E A R T
:: TOC :: Total Organization Coaching:: by Nasima
A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
To assure the benefits of Business Agility throughout the organization not only,
one-on-one' or team-coaching is necessary but also 'total organization
coaching' is crucial. (I'll share more on TOC: total organization coaching in
different slides) Here's just shared a glimpse: with head, heart and intuition
Q U E S T I O N S
T H A N K Y O U

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Business Agility in VUCA World

  • 1. B U S I N E S S A G I L I T Y I N V U C A W O R L D Presented by Nasima Shafiul @ Adrita Group
  • 2. Nasima Shafiul Enterprise Agile Coach, Business Agility & Enterprise Transformation Agile Coach, Scrum Master, Consultant, Speaker, Trainer, Facilitator, Teacher, Community Architect Founder of Agile Leaders Training, Mentoring, Meetups, Conference https://www.meetup.com/Agile_leaders/
  • 3. POINTS TO COVER Business Agility Business Agility Domains Operating Models for Business Agility Total Organization Coaching  Demographics, Follow-up & Monitor Growth ************************************** B U SI N E S S A GILIT Y A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 4. B est pr actic e w as y est er d ay B est thinkin g is in d e m an d t o d ay an d t o m orr o w A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 5. BUSINESS AGILITY Business agility is the capacity and willingness of an organization to adapt, to create, and leverage change for their customer's benefit. This simple statement exposes the dramatic shift in mindset needed for agile organizations.  ~Business Agility Institute A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 6. Our most valuable resource, our people & they need to be loaded with the relevant information to make precise decisions. We need new approaches to know how we lead and align our people, how we form teams, how we engage with our customers, how we gather feedback and make decisions. A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 7. V O L A T I L I T Y U N C E R T A I N T Y C O M P L E X I T Y "We live in a world that’s constantly changing, becoming more unstable each day, where changes big and small it's becoming more unpredictable” “It’s becoming more difficult to anticipate events or predict how they’ll unfold” “Problems and their consequences are more multi-layered, hard to understand” A M B I G U I T Y "It’s unusual for things to be completely clear or precisely measurable. Therefore, not everything is black and white – grey is also an option.” A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 9. This Golden Circle will provide the opening information needed to find out your 'why' to thrive in this modern, uncertain, ever- changing world where we must maintain speed with a constantly changing marketplace, with the technology of today-- being displaced by the innovations of tomorrow. A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 10. Business Agility & Distributed Team both greatly crucial component to reach the constantly changing goal. And, organizations that are inspired to adapt Business Agility at all levels are far more likely to succeed in our increasingly unpredictable, complex, obscure world. A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 11. It is not a transformation, framework, practice, or method. It not only focuses beyond the customer and the market, but also, it takes care of inside the organizational culture, systems, rules regulation, and operation. B U SI N E S S A GILIT Y A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y * What is NOT Business Agility?
  • 12. H E N C E , B U S I N E S S I S . . .   To embrace the possibilities A journey; could be a long journey Discover the future of the business while responding rapidly and flexibly to customer demands Change happen productively and cost- effectively without compromising quality Enable individuals customer-obsessed businesses and to be more adaptive, creative and resilient  Supports to build an engaged, enabled, high performing and aligned workforce B U SI N E S S A GILIT Y A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 14. The heart of business agility is no less than the very reason we exist: our Customer Keeping customers at the center, around the customer the Domains of Business Agility consisting of 12 other interacting domains across four dimensions. CUSTOMER A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 15. LEADERSHIP One Team, People Management, Strategic Agility OPERATION Structural Agility, Process Agility, Enterprise Agility INDIVIDUAL Craft Excellence, Growth Mindset, Ownership and accountability RELATIONSHIP Workforce, Partners, Board A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 18. S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E
  • 19. CRAWL All work (e.g. projects or products) has an assumed, predetermined, & quantifiable value to the organization in the context of a business outcome. We use this information to justify, prioritize, and fund the work. RUN All our business outcomes have relative targets and regular measures (including non-financial measures). We are able to quickly and easily start, pivot or stop work, projects, or products. FLY We use adaptive funding models to allocate funds against value streams (rather than projects). We align governance and feedback loops to business (or customer) outcomes (rather than time, cost or scope measures). WALK Strategic goals have incremental checkpoints to ensure that all work aligns with our organization’s goals. MEASURING BUSINESS AGILITY BOARD OVERVIEW
  • 20. S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E SOME FINDINGS ACCORDING TO BUSINESS AGILITY
  • 21. S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E SOME FINDINGS ACCORDING TO BUSINESS AGILITY
  • 22. S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E SOME FINDINGS ACCORDING TO BUSINESS AGILITY
  • 23. S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E SOME FINDINGS ACCORDING TO BUSINESS AGILITY
  • 24. S O U R C E : H T T P S : / / B U S I N E S S A G I L I T Y . I N S T I T U T E SOME FINDINGS ACCORDING TO BUSINESS AGILITY
  • 25. OPERATING MODELS FOR BUSINESS AGILITY A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *S O U R C E : H T T P S : / / W W W . A G I L E B U S I N E S S . O R G
  • 26. OPERATING MODELS FOR BUSINESS AGILITY BY HARVERD BUSINESS REVIEW Agile Virtual Leaders De-Layered Digitally Enabled Customer Centric Culture Strategy Cost Effectiveness Growth Ambition Leadership Model S O U R C E : H A R V E R D B U S I N E S S R E V I E W
  • 27. OPERATING MODELS FOR BUSINESS AGILITY A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y * G r o w t h a m b i t i o n – a n a c h i e v a b l e y e t s t r e t c h i n g a m b i t i o n C u l t u r e – a p u r p o s e a n d w h a t v a l u e s w i l l b r i n g t h a t m i s s i o n t o l i f e S t r a t e g y – a c l e a r a r t i c u l a t i o n o f w h a t t h e b u s i n e s s u n i t a n d p o r t f o l i o s t r a t e g i e s a r e a n d h o w p a r t n e r s c a n h e l p y o u g e t t h e r e C o s t e n v e l o p e – i n v e s t m e n t i n k e y a r e a s t h a t b u i l d c o m p e t i t i v e a d v a n t a g e L e a d e r s h i p m o d e l – t h e l e a d e r m u s t e x e c u t e t h e i r r o l e i n t h e c o m p a n y
  • 28. OPERATING MODELS FOR BUSINESS AGILITY Customer-centric – rally around their customer missionMore virtual – asset-light companies De-layered – lower complexity, lean companies by design Agile – in terms of mindset, principle, and structure. Digitally-enabled – across the entire value chain Human capital leaders – get the best value from the time, talent and energy of their workforce A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 29. H E A D Ovserving the world, logic, reasoning, future plans I N T U T I O N Directly engaged with the world, instinct, unselfconscious, immidiate, practical, direct H E A R T Reaching out to the world, inner life of emotions, memories, feelings :: TOC :: Total Organization Coaching:: by Nasima A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y *
  • 30. H E A D Focused, Flexible, Productive Agile, Effecive, Responsive I N T U T I O N Innovative, Dynamic, Courageous, Inspiring H E A R T Authentic, Empowermeing, Trusted, Passionate, Collaborative, Connected A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y * :: TOC :: Total Organization Coaching:: by Nasima
  • 31. H E A D I N T U T I O NH E A R T :: TOC :: Total Organization Coaching:: by Nasima A L L R I G H T R E S E R V E D @ 2 0 2 0 A D R I T A G R O U P * D O N O T C O P Y * To assure the benefits of Business Agility throughout the organization not only, one-on-one' or team-coaching is necessary but also 'total organization coaching' is crucial. (I'll share more on TOC: total organization coaching in different slides) Here's just shared a glimpse: with head, heart and intuition
  • 32. Q U E S T I O N S T H A N K Y O U