SlideShare a Scribd company logo
1 of 15
New York
Store Tour
Copyright © 2023 Accenture. All rights reserved.
Store Tour App
Scan the QR code to access the app
or go to www.StoreTours.Accenture.com/NRF
Copyright © 2023 Accenture. All rights reserved. 2
These new
experience-led retailers
can take many shapes
Frictionless Commerce
Creating a seamless brand experience
and frictionless checkout
Play & Experience
Telling stories and creating
environments that provoke the
senses
Responsibility by Design
Designing with purpose for environmental and
societal impact
Brave New Worlds
Bridging the gap between real
and virtual worlds
Me & We
Elevated collective experiences aimed
to build community
3
Copyright © 2023 Accenture. All rights reserved.
4
Brave New
Worlds
Bridging the gap between real and
virtual worlds
Copyright © 2023 Accenture. All rights reserved.
Digitization
business
• Utilize technology to fuel business and customer experience
• Encourage consumers to buy more with useful and engaging
services
• Solve more consumer problems with adjacent services
Copyright © 2023 Accenture. All rights reserved.
Brave New
Worlds
You’re in the
5
Metaverse | Omni-channel | Tech Enablement
6
Copyright © 2023 Accenture. All rights reserved.
Responsibility
by Design
Designing with purpose for social and
environmental impact
Purpose
business
• Build business models & decisions to promote
equality and sustainability
• Design for inclusivity, accessibility, and diversity
• Highlight trust and transparency
Copyright © 2023 Accenture. All rights reserved.
Responsibility
by Design
You’re in the
7
Social Responsibility | Transparency | Trust | Inclusive Access
Play &
Experience
Telling stories and creating environments
that provoke the senses
8
Copyright © 2022 Accenture. All rights reserved.
Entertainment
business
• Develop stories to be the backbone of your
experience
• Appeal to emotion and human senses
Copyright © 2022 Accenture. All rights reserved.
Play &
Experience
You’re in the
9
Demonstrations | Inspiration | Storytelling | Immersion
Copyright © 2023 Accenture. All rights reserved. 10
Me & We
Elevated, curated experiences aimed to build
community
Connection
business
• Find ways to connect consumers around their passions
and cultures
• Involve consumers in building product stories
• Nurture the genius in the crowd - they know better than
you
Copyright © 2023 Accenture. All rights reserved.
Me & We
You’re in the
11
Collaboration | Community | Recognition | Social Connection
Copyright © 2023 Accenture. All rights reserved. 12
Frictionless
Commerce
Creating a seamless brand experience and
frictionless checkout
Convenience
business
• Design innovative solutions to remove friction and hurdles
• Create point of sale experiences that encourage
purchases
• Hunt out moments of waste or frustration
Frictionless
Commerce
You’re in the
Copyright © 2023 Accenture. All rights reserved. 13
Cashierless | Delivery | Product Access | Seamless Payments
Store Tour App
Scan the QR code to access the app
or go to www.StoreTours.Accenture.com/NRF
14
Copyright © 2023 Accenture. All rights reserved.
Thank
you
Copyright © 2023 Accenture. All rights reserved.

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NYC’s virtual store tour: New stores shine with innovation and creativity

  • 1. New York Store Tour Copyright © 2023 Accenture. All rights reserved.
  • 2. Store Tour App Scan the QR code to access the app or go to www.StoreTours.Accenture.com/NRF Copyright © 2023 Accenture. All rights reserved. 2
  • 3. These new experience-led retailers can take many shapes Frictionless Commerce Creating a seamless brand experience and frictionless checkout Play & Experience Telling stories and creating environments that provoke the senses Responsibility by Design Designing with purpose for environmental and societal impact Brave New Worlds Bridging the gap between real and virtual worlds Me & We Elevated collective experiences aimed to build community 3 Copyright © 2023 Accenture. All rights reserved.
  • 4. 4 Brave New Worlds Bridging the gap between real and virtual worlds Copyright © 2023 Accenture. All rights reserved.
  • 5. Digitization business • Utilize technology to fuel business and customer experience • Encourage consumers to buy more with useful and engaging services • Solve more consumer problems with adjacent services Copyright © 2023 Accenture. All rights reserved. Brave New Worlds You’re in the 5 Metaverse | Omni-channel | Tech Enablement
  • 6. 6 Copyright © 2023 Accenture. All rights reserved. Responsibility by Design Designing with purpose for social and environmental impact
  • 7. Purpose business • Build business models & decisions to promote equality and sustainability • Design for inclusivity, accessibility, and diversity • Highlight trust and transparency Copyright © 2023 Accenture. All rights reserved. Responsibility by Design You’re in the 7 Social Responsibility | Transparency | Trust | Inclusive Access
  • 8. Play & Experience Telling stories and creating environments that provoke the senses 8 Copyright © 2022 Accenture. All rights reserved.
  • 9. Entertainment business • Develop stories to be the backbone of your experience • Appeal to emotion and human senses Copyright © 2022 Accenture. All rights reserved. Play & Experience You’re in the 9 Demonstrations | Inspiration | Storytelling | Immersion
  • 10. Copyright © 2023 Accenture. All rights reserved. 10 Me & We Elevated, curated experiences aimed to build community
  • 11. Connection business • Find ways to connect consumers around their passions and cultures • Involve consumers in building product stories • Nurture the genius in the crowd - they know better than you Copyright © 2023 Accenture. All rights reserved. Me & We You’re in the 11 Collaboration | Community | Recognition | Social Connection
  • 12. Copyright © 2023 Accenture. All rights reserved. 12 Frictionless Commerce Creating a seamless brand experience and frictionless checkout
  • 13. Convenience business • Design innovative solutions to remove friction and hurdles • Create point of sale experiences that encourage purchases • Hunt out moments of waste or frustration Frictionless Commerce You’re in the Copyright © 2023 Accenture. All rights reserved. 13 Cashierless | Delivery | Product Access | Seamless Payments
  • 14. Store Tour App Scan the QR code to access the app or go to www.StoreTours.Accenture.com/NRF 14 Copyright © 2023 Accenture. All rights reserved.
  • 15. Thank you Copyright © 2023 Accenture. All rights reserved.