Trust in retail: Why sustainability, Trust in retail: Why sustainability, accountability and traceability are critical to brand belonging_IBM_PVH Corp_Walmart
This document discusses key findings from an IBM Consumer 2020 Research Study on consumer priorities and purchasing habits. The study found that:
1) Sustainability has reached a tipping point, with 57% of consumers willing to change habits to reduce environmental impact and 73% seeking transparency.
2) Trust is a top criteria for brand selection, with 84% of consumers indicating trust is important. Transparency can help brands build trust.
3) Consumers now shop in "micro-moments" - whenever inspiration strikes - with 71% shopping occasionally and 35% shopping weekly or more in short sessions.
Gaining insights that drive revenue: How a CDP reveals customer truths_Agilon...
Similar to Trust in retail: Why sustainability, Trust in retail: Why sustainability, accountability and traceability are critical to brand belonging_IBM_PVH Corp_Walmart
Similar to Trust in retail: Why sustainability, Trust in retail: Why sustainability, accountability and traceability are critical to brand belonging_IBM_PVH Corp_Walmart (20)
A look ahead to 2023: Impasse or opportunity for a new path
Trust in retail: Why sustainability, Trust in retail: Why sustainability, accountability and traceability are critical to brand belonging_IBM_PVH Corp_Walmart
1. Trust in Retail
Why Sustainability,
Accountability and Traceability
are Critical to Brand Belonging
Let’s put
smart
to work ™
Adam Cairns
Vice President Sales, Inventory &
Operations Planning, Walmart US
Moderated by Luq Niazi
Global Managing Director
Consumer Industries
AgriBusiness, Consumer Products, Retail
Marissa Pagnani McGowan
Senior Vice President, Corporate
Responsibility, PVH Corp.
4. 4
IBM Consumer 2020 Research Study
The research identified four “new” consumers
that emerged in 2019:
Today, more than ever
before, consumers are
prioritizing brands that are
aligned with their core
values when making
purchasing decisions, and
they’re willing to pay
more, and even change
their buying habits, for
brands that get it right.
Each group represents different areas of focus and degree of
willingness to support CPG brands.
5. 5
Sustainability has reached a
tipping point …
As consumers increasingly embrace social causes, they
are increasingly seeking products and brands whose
values align with their own
57%
of surveyed consumers
globally are willing to
change their purchasing
habits to help reduce
negative environmental
impact
73%
of consumers indicated
that transparency and
traceability are important
to them. And of those
who indicated this is very
important, 71% are willing
to pay a premium for full
transparency.
Lorem ipsum dolor sit amet donec quam felis ultricies nec
eu pellentesque pretium quis sem. Nulla consequat
massa quis enim.
Source: IBM Institute for Business Value, Consumer 2020 research study
6. 6
Brands and retailers need to understand what each area’s consumers care
most about, which includes knowing the sustainability sophistication of various
markets
IBM 2020 Consumer Research Study
7. 77
Trust is a top criteria when
consumers are choosing a brand
IBM Consumer 2020 Research Study
84%
Consumers indicated that
trust is important when
choosing a brand
Transparency can help brands to
build trust among consumers
57%
Consumers indicated that
transparency and traceability
are important to them
73%
8. 8
… so does micro-moments
Rather than being a planned, discrete activity, today’s
always-on consumers now shop whenever and wherever
the mood strikes them in micro-moments —and usually
while carrying other tasks in their daily life
71%
Of consumers shop in
“micro-moments”
overtime
35%
of consumers shop in
“micro-moments” at least
weekly and up to multiple
times daily
Source: IBM Institute for Business Value, Consumer 2020 research study
9. • Sustainability is a consumer priority
across generations and geographies,
and is good for business
• Solutions to improve sustainable
buying decisions and traceability are
ready to implement now
• Addressing sustainable buying
decision ”in the moment” is going to
be essential for making a difference
Actionable Takeaways from this session:
Let’s put
smart
to work ™
Editor's Notes
73% of consumers indicated that transparency and traceability are important to them - these are the respondents who selected traceability is moderately, very and extremely important to them.
The stat for 71% is based on those who only selected very or extremely together. Therefore, we need to called out those who indicated that this is very or extremely important are will to pay
· Consumer shopping behavior has fundamentally changed. Rather than being a planned, discrete activity, today’s always-on consumers now shop whenever and wherever the mood strikes them—and usually while doing something else. Over seven in 10 consumers surveyed say they shop in these so-called “micro-moments,” and 35 percent do so at least weekly.· Sustainability has reached a tipping point. As consumers increasingly embrace social causes, they seek products and brands to align with their values. Nearly six in 10 consumers surveyed are willing to change their shopping and buying habits to reduce environmental impact. And over 70 percent of respondents would pay a premium of 35 percent, on average, to support brands or products that promote sustainability—including an emphasis on recycling, natural or organic products, and the like.· Values are as important as value. Values-driven consumers “walk the talk” about sustainability. To support their own values, this group is more willing than other shopper groups to both: pay a premium for brand attributes they prize; and change shopping habits to support their lifestyle choices. By comparison, Value-driven consumers care most about getting a good return on purchases. This group rates getting its money’s worth as the most important brand attribute.
Secondary research
How Transparency Became a Top Priority for Businesses, and Why You Should Care
https://www.entrepreneur.com/article/295739
Nearly all consumers (94%) are likely to be loyal to a brand that offers complete transparency
https://www.labelinsight.com/Transparency-ROI-Study
· Consumer shopping behavior has fundamentally changed. Rather than being a planned, discrete activity, today’s always-on consumers now shop whenever and wherever the mood strikes them—and usually while doing something else. Over seven in 10 consumers surveyed say they shop in these so-called “micro-moments,” and 35 percent do so at least weekly.· Sustainability has reached a tipping point. As consumers increasingly embrace social causes, they seek products and brands to align with their values. Nearly six in 10 consumers surveyed are willing to change their shopping and buying habits to reduce environmental impact. And over 70 percent of respondents would pay a premium of 35 percent, on average, to support brands or products that promote sustainability—including an emphasis on recycling, natural or organic products, and the like.· Values are as important as value. Values-driven consumers “walk the talk” about sustainability. To support their own values, this group is more willing than other shopper groups to both: pay a premium for brand attributes they prize; and change shopping habits to support their lifestyle choices. By comparison, Value-driven consumers care most about getting a good return on purchases. This group rates getting its money’s worth as the most important brand attribute.