Navin Pathak

Gurgaon, India India

General Manager - Regional Chief Service Officer (West) at Bharti Airtel Limited

Telecom / Mobile

•Spearheading end-to-end operations of Order to Cash Customer Cycle supported by direct & regional Customer Services Team members; facilitating timely implementation of high quality business solutions. •Developing strategic and IT initiatives in order to reduce delivery cycle time through Automation and process simplifications *Developing customer service policies and standards for the organization; serving as end point of contact for customer escalations and ensuring a high-quality customer experience; spearheading continuous development and improvement of services as per set service targets / objectives •Implementing Transformation projects, Designing New & Simplifying Existing Process...