This document outlines a crisis management simulation workshop involving a hypothetical food poisoning incident of an IMF member during a hotel stay in Athens. It provides a timeline over 4 days of developing news coverage in various Greek and international media outlets. Rumors and speculation arise regarding the catering company and potential terrorism. Investigations are conducted and statements are issued by relevant authorities as the story unfolds.

1. Crisis Management Simulation Workshop
 Advertising and Public Relations Lab
 Dept. of Communication, Media and Culture,
 Panteion University (@cmc_panteion)

2. Students’ names
Antoniou Maria-Thalia
http://www.facebook.com/marilia.antoniou.7?ref=tn_tnmn
http://gr.linkedin.com/pub/maria-thalia-antoniou/41/b01/825
Giouditse Gina
https://www.facebook.com/giountitse.gina
https://twitter.com/tzinakibaby
Thanou Ines
https://twitter.com/#!/InaThanou
https://www.facebook.com/ines.thanou
http://gr.linkedin.com/pub/ines-thanou/41/b91/192
Kakara Dimitra
http://www.facebook.com/dimitra.kakara
https://twitter.com/#!/dimitra_gtl
Mentis Nektarios
https://www.facebook.com/nektarios.mentis
http://www.linkedin.com/pub/%CE%BD%CE%B5%CE%BA%CF%84%CE%B1%CF%81%C
E%B9%CE%BF%CF%82-
%CE%BC%CE%B5%CE%BD%CF%84%CE%B7%CF%82/41/b05/694

3. Crisis management
Food poisoning of the IMF

4. Day one
Tuesday, 5 June 2012

5. 9:30 a.m.
Rumors about the
food poisoning in
foreign blog

6. 10:00 a.m.
Rumor reproduction at zougla.gr
“When we say down IMF, we mean down”
The curses of the Greek citizens had finally taken place.
According to information from foreign form, on
Tuesday, June 5 an IMF representative has felt unwell
during his stay at the hotel named Hoteli. The catering
company called Food catering declined to comment until
they got the relevant medical report, while there is a
particularly vague about the contest in which this
company was the chosen power.

7. 10:00 a.m.
Portal of Espresso
Shock about the poisoning of the member of IMF.
Victim of severe food poisoning seems to haw fallen
member of the International Monetary Fund .The rumors
now are a real fact and the public opinion has really been
shocked. The whole case has become really serious since a
widely known hotel and a famous food catering are
strongly involved in the case. In the case are involved a
central hotel and catering. According to the known
provider with the newspaper reporting the case has taken
serious ramifications. The issue is under investigation for
solving the case while directly involved have refused to
make statements so far.

8. 10:30 a.m.
Skai tora/Live tv  Telephone contact with
show at Skai TV
Department of Economy and
Catering company (not on
air)
«Do you confirm or not the
rumors about the poisoning of
the IMF?»

9. 10:30 πμ
 Comments what Skai tv screened it
Εκπομπή σε Real  Medical report: Do they exist
fm 97,8 symptoms of gastroenteritis in the
hospitals, during this period?
 Communication with the patient’s
(member of IMF)family
Questions towards catering
 What did the members of DNT eat?
 Did they eat a special menu or the
same with all the residents of the
hotel?
 Did any another member of the hotel
appear the same symptoms?

10. 12:00 p.m.
Reuters
“FOOD POISONING OF A MEMBER OF
INTERNATIONAL MONETARY FUND ”
A member of the International Monetary Fund had
symptoms of food poisoning during his stay at the
Hotel Hoteli in Athens, which supplied food by the
Food Catering, the second largest catering in Greece.
The matter is being investigated by further
examination of the patient, and has not yet been
any formal declaration from the power company or
hotel stay patient.

11. 12:30 p.m.
The media send  We ask for declarations from
their journalists
to the catering the PR Manager of the
company. company.

12. Day 2
Wednesday, 6 June 2012

13. 15:00 p.m.
Gaurdian.co.uk
Still a member of the International Monetary Fund showed
symptoms of stomach disorder during his stay at the hotel
HOTELIi in Athens, which is located under the power of
Food Catering. Representatives of Food Catering support
that carried out checks on their products as well as in the
operation of the Hotel Hoteli, and pointed out that no
similar incident again. Is food poisoning or something
more? But what political considerations behind this
organized attack?

14. 15:15 p.m.
Skai Life/Live tv show at Skai TV-On air
telephone contact with the Department and the Catering
 Department  Catering
Procedure of the competition Who was in charge at
Past collaboration every single place
Choice criteria Have you checked all the
places?

15. 15:30 p.m.
Real fm 97,8
Phone communication with:
 Department  Catering
 The competition that took  What activities have you done
place was of the lowest or up to now?
highest bidder?  Did you check the food ?if so
when would you announce the
results?
 In case of your fault would you
take the responsibility?
 Which is your relationship with
the ministry of economics?

16. 15:45 p.m.
Newsbomb.gr
“They tried to take us off and somebody else took
them off”
Turmoil has been caused in the global media by
poisoning member of the IMF during his stay at the
hotel Hoteli. The hotel in an endless blame game
disclaims responsibility blaming the power
company, Food catering. The last one even though in
the begging refused to make statements about the
incident until they got the relevant medical report
proceeded in a press release. That fact makes the
food company even more suspicious since virtually
assumes responsibility. But the problem here is
something else. Are there no Greek companies to
cater? How clear was the choice of competition
catering company? The prevalence of foreign work
ship will lead us to risks?

17. 16:00 p.m.
Enikos.gr
“Poisoning member of the IMF”
On June 5 member of the IMF had upset and high fever
during his stay at the hotel where he lived during his stay at
the Greek hotel named Hoteli. The next day was a second
outbreak among members of the IMF with the same
symptoms. The catering company with a press release that
turned out the next day says that no liability if its products.
The question we ask ourselves which is the picture of Greek
citizens for poisoning a member of IMF in the international
press. Furthermore, even with the largest power companies
are facing the consequences of the financial crisis our state
provides work for foreign companies which import products
from overseas and bring in stalemate the Greek producers.

18. 17:00 p.m.
Press release from Department of Economy

19. Day 3
Thursday, 7 June 2012

20. 8:00 a.m.
Article at Kathimerini Newspaper
Food poisoning at IMF group in Athens.
Symptoms of food poisoning recorded member of the
International Monetary Fund during his stay at the hotel
Hoteli in Athens, which supplied food from the Food
Catering, catering to the second largest in Greece .The
issue is investigated by carrying out further examinations
of the patient, and there has been no further affirmation
of the power company or the hotel stay patient.

21. 13:15 p.m.
Real fm 97,8 Ellinofrenia
 No any response from ministry
of economics and catering
 Comical side: Phone
communication with the
ministry of economics as
German journalists
 We declare support and we
blame Greeceland

22. 15:30 p.m.
Real fm 97,8
Phone communication with:
 Department  Catering
 What do you know regarding
the food’s check control of  Rejected to answer to any
catering? question until the
 Why the results of this control announcement of check
have not been announced control results
yet?
 Do you know the results but
you what to avoid
something? If so you will be
accomplice to the scandal

23. 16:00 p.m.
Press release from Catering Company

24. Day 4
Friday, 8 June 2012

25. 13:00 p.m.
Guardian.co.uk
Improvement presented by the head of Mission of the
International Monetary Fund, Paul Binder, who suffered from
stomach disorders and high fever during his stay at the hotel
HOTELI, served by the Food Catering.
In between all the checks were carried out by the competent
departments of the State and all foods not found pathogenic
organism. But how had two members of the International
Monetary Fund been poisonded while everything was
controlled in the hotel and catering and any other case
occurred not only these two persons?
Organized terrorist attack aimed at the members of the
International Monetary Fund organized by antimnimoniaki
group as a reaction to the austerity the IMF imposed in the
country, is the only logical explanation can be given for this
incident.

26. 13:15 p.m.
Breaking news at Skai TV
On air telephone contact with the Department
and the Company
 Department  Catering
The security comes from the Is it possible for other persons to get in the
Department or the IMF? kitchen? Is there a card for the
accredited persons?
The security guards where
Why don’t you have taken a deposit of the
around the hotel? waiters who had immediate contact
Did you have any threatening with the food?
calls for terrorism? Do you remember any kind of weird
presence in the kitchen? He might have
Have you checked the said that he came from the healthcare
security cameras of the control or the hotel.
hotel?

27. 13:30 p.m.
Real fm 97,8
Phone communication
(on air)
 Department
 Catering
 Which are the safety internal  What safety measures did you
procedures and which is the receive in order to avoid such
possibility of food’s cases?
alteration?  Which are the safety internal
 Is there anyone responsible procedures?
for the mission’s safety?  How easy is for someone to enter in
 How is it possible to be the kitchen and to poison the
unable to protect this mission foods?
and besides to blame us for  Do you know well your staff or do
bad reputation? you hire extra person during special
occasions who you don’t know
well?

28. 16:00 p.m.
Press release form Department of Economy

29. 16:10 p.m.
Zougla.gr
“Terrorist attack against a member of the IMF”
New evidences have come to the surface about the
poisoning of a member of the IMF during his stay at the hotel
named Hoteli under the power of the company, Food
catering. After scrutiny by the State Laboratory, proved that
there was no pathogen which is due to poisoning. Interesting
is the fact than no other customer in the hotel remained the
same symptoms. This leaves suspected terrorist attack
targeted against a member of the IMF. Hitting entirely
against the capitalist system or blow struck to further the
image of Greece in Europe and to further the image of Greece
in Europe and to deteriorate the economic situation.

30. 16:20 p.m.
protothema.gr
New route takes the case of DNT.According to
an official press release of the Ministry of
Finance that made ​it clear. The food was
perfectly safe to eat .The fact gets heated
rumors about terrorism and attack scenarios
against members of DNT .Unfortunately these
scenarios make it around the world so that
the country is the focus of international
interest, taking negative comments

31. To be continued…

32.  Instructor, Mania Xenou, CEO Reliant Communications
 Workshop Co-Ordinator, Konstantinos Ioannidis, PhD
(@kon_ioannidis)
 Head of Advertising and PR Lab, Assistant
Professor, Betty Tsakarestou (@tsakarestou)