Introduction to Emotional Intelligence [EI] , meaning , main branches and competences , and few Tips to raise your EI level

1. New Stage 6

2. Agenda

3. What is intelligence ?

4. What is intelligence ?

5. Agenda

6. What is EI ?
• Emotional intelligence is the ability to understand
one’s emotional make-up and the emotional make-up
of others and to use insight from this knowledge to
effectively manage and regulate one’s own emotions to
make good decisions and to act effectively.

7. Agenda

8. Two main Areas of EI
• Self Awareness
• Self ManagementPersonal
competence
• Social Awareness
• Relationship
Management
Social
competence

9. Agenda

10. 1-The Personal Competence
Self-
Awareness
Emotional
self-
awareness
Accurate self
assessment
Self
confidence
Self-
Management
Emotional self
control
Transparency
Adaptability
Achievement
orientation
Initiative
Optimism

11. 1-The Personal Competence
Self-
Awareness
Emotional
self-
awareness
Accurate
self
assessment
Self
confidence
Knowing
one’s internal
states, prefere
nces, resourc
es and
intuition

12. 1-Self Competence cont.
• 1.1- Self Awareness
– Emotional self-Awareness:
oRecognizing one’s emotions and their effect

13. 1-Self Competence cont.
• 1.1- Self Awareness
– Accurate self assessment :
oKnowing one’s strength and Limits
Howard Gardner:
we spend far too much time trying
remedy our weaknesses rather than
building our strengths
Knowing one’s weaknesses and
strengths = strength

14. 1-Self Competence cont.
• 1.1- Self Awareness
– Self confidence :
oA strong sense of one’s self worth and
Capability
Albert Bandura
Stanford Professor has done
decades of research into “self
efficacy”
Confidence determines
Choices, Effort, Perseverance, an
d resilience

15. 1-The Personal Competence
Self-
Management
Emotional self
control
Transparency
Adaptability
Achievement
orientation
Initiative
Optimism
Managing one’s
internal
states, impulses and
resources

16. 1-Self Competence cont.
• 1.2- Self Management
– Emotional self-Control:
oKeeping disruptive Emotions and Impulses
in check
The Marshmallow Test

17. 1-Self Competence cont.
• 1.2- Self Management
– Transparency:
oMaintaining integrity .
Andrew Grove:
Taking responsibility can be
really hard.
CEO of Intel during 1994
Pentium flow crisis, The
company was “in denial” at
first until he took personal
responsibility , then the
company started change!

18. 1-Self Competence cont.
• 1.2- Self Management
– Adaptability
oFlexibility in Handling change
Carly Fiorina
It's not the strongest of
the species who survive
nor the most
intelligent, but those who
are most adaptive to
change #Darwin

19. 1-Self Competence cont.
• 1.2- Self Management
– Achievement Drive
o Set challenging goals and take calculated risks

20. 1-Self Competence cont.
• 1.2- Self Management
– Initiative
oReadiness to act upon opportunity
Bill Gates:
Unlike some students I
loved college. However, I
felt the window of
opportunity to start a
software company might not
open again .

21. 1-Self Competence cont.
• 1.2- Self Management
– Optimism
oPersistence in pursuing goals despite
obstacles and setbacks
J.K Rowling
Harry Potter author was
divorced and living in a public
assistance with her daughter in a
tiny apartment in Edinburg
The first Book in the series was
rejected by 10 publishers !!

22. Stress … friend or foe ?

23. Stress … Foe

24. Stress … Friend

25. Agenda

26. 2-The Social Competence
Social-
Awareness
Empathy
Organizational
awareness
Service
orientation
Relationship-
Management
Developing
others
Change
Catalyst
Influence
Conflict
management
Teamwork

27. 2-The Social Competence
Social-
Awareness
Empathy
Organizational
awareness
Service
orientation

28. 2-The Social Competence
• 2.1- social awareness:
– Empathy
Aaron feuerstine:
Fire destroyed is
factory
Personally paid salaries
of 2000 employee for
3 months until the
factory was rebuilt

29. 2-The Social Competence
• 2.1- social awareness:
– Organizational awareness
Colin powell:
The youngest
general to ever be
named chairman of
the joint chief of
staff

30. 2-The Social Competence
• 2.1- social awareness:
– Service orientation: Anticipating and
recognizing client needs.

31. 2-The Social Competence
Relationship-
Management
Developing
others
Change
Catalyst
Influence
Conflict
management
Teamwork

32. 2-The Social Competence
• 2.2- Relationship management:
– Developing others
Jack welch:
General electric CEO, he
spent 50% of his time on
people development
He knew the names and
rules of 1000 persons in
the company

33. 2-The Social Competence
• 2.2- Relationship management:
– Change catalyst
Gordon Bethune:
Took over as a CEO of failing
continental airlines.
One of his first public acts was
to take a group of employees out
to the parking lot , they burned
the outdated and constraining
employee manual.
The symbolic gesture set the
stage for his successful
transformation of the airline

34. 2-The Social Competence
• 2.2- Relationship management:
– Influence
Robert cialdini:
-Told people in a
restaurant “please call
if your plans change”
And only 10% of no
show called to cancel
-He began asking
people “will you please
call if your plans
change”
30% of no show called

35. 2-The Social Competence
• 2.2- Relationship management:
– Conflict management

36. 2-The Social Competence
• 2.2- Relationship management:
– Teamwork :creating group synergy in
pursuing collective goals

37. Agenda

38. Why would it matter?
• Emotion related dysfunction:
– all or nothing thinking
– excessive worrying
– worrying as magical thinking
– disqualifying the position
– jumping to negative conclusions
– “should” statements
– labeling & mislabeling
– personalization
– stonewalling
– criticism contempt

39. Why would it matter? Cont.
– Impacts on physical health
– Impacts on relationships
– Impacts on mental health
– Impacts on your Job

40. Does it matter for Organizations?!
• Research Findings:
– Emotional Intelligence & Performance
(Self-Ratings of EI; Supervisor ratings of
Performance)
• Innovation & Creativity (r =.35, 12%)
• Teamwork Effectiveness (r = .38, 15%)
• Customer service (r = .35, 12%)
• Organizational Commitment (r = .47, 22%)

41. Does it matter for Organizations?!
• Research Findings:
– The higher you go, the more EI
matters, the more social competencies
matters

42. Agenda

43. So what do I do now?!
• Develop a strategy on your own !!
– Tried strategy:
– Taking the time for mindfulness
– Recognizing and naming emotions
– Understanding the causes of feelings
– Preventing depression through “learned optimism”
– Managing anger through learned behavior or distraction techniques
– Using “gut feelings” in decision making
– Developing listening skills

44. Assignment ;)
• List at least 5 points of weakness and 5
points of strength
• Pick 5 random moments in your and
describe How you felt, why you felt that
way and how did it affect your action
• develop 3 different techniques to manage
your moments of anger or depression.

45. Quote
• Anyone can be angry – that is
easy…But to Be angry with the
right person, to the right
degree, at the right time, for
the right purpose and in the
right way – that is not easy!!

46. Any Questions?