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Nicholas W Dixon Résumé

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Nicholas W Dixon Résumé

  1. 1. Phone +64 21 0284 0432 Email nwdixon@gmail.com Nicholas Dixon Résumé
  2. 2. Personal Strengths Since returning from the United Kingdom I have spent the past 16 months in an account management role which I believe has played well to my strengths. I am motivated by delivering solutions and relationship building and during this time I have ensured excellent account retention, growth of my sales portfolio and also placed in the top 3 of my department on a recent new business drive. Prior to sales my roles were predominantly customer service based, including 4 years working in a call centre. In almost all roles I have been elevated to a senior level within my team and I have proven to be a reliable employee, having not worked anywhere for less than 2 years. I am seeking employment with a company that will allow me to develop my passion for sales with both ongoing training and progression opportunities within the organisation, who will in turn reap the rewards I know I will deliver. Employment History Company OfficeMax NZ Ltd Auckland New Zealand Dec 2013 - Present Role and Responsibilities Telephone Account Manager  Management of portfolio comprising 450 clients.  Identification and development of growth opportunities in both existing and additional revenue streams within existing client base.  New business development.  Retention of client base through strategic defence against competitors advances.  Strategy development for meeting or exceeding portfolio budget. Achievements  Increased sales on my portfolio by 17% against target (96% vs 79% in the year prior to taking over) and gross profit by 10% (93% vs 83% during same period).  Placed 2nd in field of 50 account managers on a recent 3 month new business drive. Callmonitor Ltd London United Kingdom Sep 2010 – Aug 2012 Client Services Executive  Inbound sales and support for orbital satellite based communications equipment for all clients, ranging from individual users to oil and exploration companies.  Provided technical assistance for equipment, requiring vast technical knowledge of product and liaising with 3rd party suppliers and manufacturers.  Stock control and both national & international logistics for all equipment sales and repairs.  Account administration and debtor management of all clients.
  3. 3. LetterboxChannel / Reachmedia Auckland New Zealand Mar 2006 – Aug 2010 Business Direct Team Leader  Lead and managed call centre of up to 12 direct reports, whose tasks included inbound sales to SME clients, sales support for largest clients and delivery queries.  Recruitment of staff and training to Business Direct team to meet their performance requirements.  Coordination with Account Executives and Delivery Team to ensure clients needs were met and tight deadlines were adhered to.  Escalation point for customer conflict resolution.  Left Reachmedia to fulfil a desire to travel whilst still eligible for a UK Youth Mobility Visa. Achievements  Key component in merger of Letterbox Channel & Deltarg, providing input on process changes & system improvements, training for all new coordinator and sales staff on BOSS database & creation of training materials.  Seconded to Business Direct Manager for 3 months.  Staff retention – only 1 employee left the team during my period as Team Leader, barring maternity leave and restructuring. Letterbox Channel Auckland New Zealand Mar 2006 – Mar 2007 Business Direct Coordinator / Account Administrator  Provided effective letterbox distribution solutions nationwide, primarily to SME clients.  Provided sales support for largest 2 clients – The Warehouse Ltd & Foodstuffs, including logistics management.  Built distribution plans for client’s schedules of catalogues, appeal envelopes, product samples& suburban newspapers based on geographical locations and/or demographic profiling.  Managed the investigation of any delivery disputes from both clients and the general public.  High standard of administration. Achievements  Promoted within 1 year to Team Leader, managing 12 direct reports. Progym / Leisure World Auckland New Zealand Jun 2004 – Feb 2006 Service Tecnician / Storeman  Fitness equipment repair & maintenance.  Gym installations.  Parts inventory control & dispatch. Star Service Stations Auckland New Zealand Jun 1999 – Jun 2004 2nd In Charge of Site  Daily management of up to 5 direct reports.  Customer service, staff training, internal auditing.
  4. 4. Educational Qualifications Fortune Group May 2007 Leadership & Facilitation Meeting facilitation Key competencies of managing teams Auckland University of Technology Mar 2002 – Jun 2002 Diploma In Business Business Communication Computer Aided Design for Beginners Unitec Mar 2005 – Jun 2005 Electrical Service Technician A Electrical safety Various electrical skills Other Education St Peters College Auckland Jan 1994– Dec 2001 6th Form Certificate School Certificate Other Skills / Qualifications Full New Zealand driving licence New Zealand Red Cross Comprehensive First Aid – Completed 27 February 2014 Full knowledge of the Sale of Liquor Act NZ 1989 Referees Available upon request

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