1.
Manage Feedback in Real-Time
Feedbackstr a registered trademark of Spectos

2.
Would you like to know, if your
business is on the right track when
having your morning coffee?
Feedback is the main source for improvement & success of your business.

3.
The Problem
Today it is very hard to get regular and
REAL Feedback from your customers.
Long and inconvenient online/offline surveys
bother customers.
Results come too late for direct
improvements and are outdated quickly
Feedback therefore often remains unused
in the day-to-day business.

4.
Our solution for you:
Constantly get feedback and act on it to
improve your business day-to-day.
Listen
Understand
Improve
Use mobile forms &
questionnaires to get
instant feedback via all
channels. All in one tool.
Learn from feedback
results if you are on the
right track. Simple and in
real-time.
Improve your service with
the results day-to-day
base. Invite and engage
your team.

5.
Feedback Managment vs. Surveys
Instead of doing a time-consuming survey once or twice a year, a feedback
management system enables you to receive all the data you need for your
business automatically on a day-to-day base. Instead of managing surveys
you focus on managing your business.
Social
Invite your customers to give feedback, when they think it’s the right time and
don‘t bother them by emailing surveys anymore.
Local
Get feedback right on the spot an in the moment of truth. All the data is
available immediately for you and your team onsite.
Mobile
Talk to your customers in the way they communicate today.

6.
How it works?
Listen
Create & share your feedback
forms online and collect
feedback via smartphones,
tablets, PC‘s.
Understand
Get the results in your
cockpit and dashboards,
whenever and whereever
your are at the moment.
Improve
React: Engage and invite your
team, share reports and make
the right decision directly on
the spot.

7.
Why are we different?
Out team has more than 10 years of know-how
and expertise in feedback management,
customer satisfaction monitoring and
service-quality management.
Our system is audited on an annual base and
certified by TÜV Süd so you always know, what
your get.
Feedbackstr is the only solution, that combines
real-time feedback with tool to improve on the
spot.

8.
What‘s this mean for you?
You manage feedback without hassle and more
cost-efficient than today with a modern cloud tool
that makes it easy to get started in minutes.
You receive valuable feedback day-to-day directly
from your target group via all channels in just
one system.
Forget high efforts on analytics and reports to
support your team to make good decisions
based on REAL feedback.

9.
Our Customers

10.
Your Contact
Niels Delater
Email:
Phone:
Mobile:
Twitter:
niels.delater@spectos.com
+49 351 320250
+49 163 4441785
@nielsdelater
Feedbackstr a registered trademark of Spectos