The document discusses standards for measuring transit times of postal services. It describes EN 13850:2012, which provides a standard for measuring single piece priority mail, and EN 14534:2003, which does the same for bulk mail. The standards were created by CEN TC 331 to ensure quality standards are set and published for postal services as required by EU directive 97/67/EC. The document outlines key aspects of the two standards such as their scope, measurement methods, and characteristics considered in sampling.
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
Overview CEN standards EN 13850 and EN 14534 for transit time measurement of postal services
1. we monitor it.
„You can‘t manage, what you can‘t measure.“
Peter F. Drucker, Economist
CEN Standards for Postal Services
Dresden, 02/04/2014
Sabine Frahm, Spectos GmbH
Measurement of the transit times of end-to-end
services for single piece mail and bulk mail