Personal Information
Organization / Workplace
Dresden Area, Germany, Deutschland (Germany) Germany
Industry
Technology / Software / Internet
Website
www.spectos.com
About
Spectos is an independent Market Research & Technology
Institute. Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for decades.
At Spectos, we believe that real progress comes from continuous effort day by day. It starts with understanding
processes and operations from the customer’s perspective, as well as not only listening to, but learning from the voice of the customer.
The Spectos team has been successfully supporting clients around the world for over a decade for performance management.
Tags
enterprise feedback management
feedback management
customer experience
feedback
en13850
en14534
service quality
service monitoring
postal services
feedback management system
kundenfeedback
kundenzufriedenheit
en 13850
en 14534
laufzeitenmessung
customer satisfaction
smart city
technology
big data
improve service quality
feedback fragebogen
service qualiät
service-qualität
postdienstleistungen
postalische dienstleistungen
umfrage erstellen
fragebogen erstellen
qualitätsmessung
qualität
monitoring
measurement
See more
Presentations
(6)Documents
(1)Personal Information
Organization / Workplace
Dresden Area, Germany, Deutschland (Germany) Germany
Industry
Technology / Software / Internet
Website
www.spectos.com
About
Spectos is an independent Market Research & Technology
Institute. Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for decades.
At Spectos, we believe that real progress comes from continuous effort day by day. It starts with understanding
processes and operations from the customer’s perspective, as well as not only listening to, but learning from the voice of the customer.
The Spectos team has been successfully supporting clients around the world for over a decade for performance management.
Tags
enterprise feedback management
feedback management
customer experience
feedback
en13850
en14534
service quality
service monitoring
postal services
feedback management system
kundenfeedback
kundenzufriedenheit
en 13850
en 14534
laufzeitenmessung
customer satisfaction
smart city
technology
big data
improve service quality
feedback fragebogen
service qualiät
service-qualität
postdienstleistungen
postalische dienstleistungen
umfrage erstellen
fragebogen erstellen
qualitätsmessung
qualität
monitoring
measurement
See more