Spectos GmbH

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Spectos is an independent Market Research & Technology Institute. Founded in 2001 in Dresden, Germany, by Niels Delater, Spectos has been providing industry leaders with individual solutions for decades. At Spectos, we believe that real progress comes from continuous effort day by day. It starts with understanding processes and operations from the customer’s perspective, as well as not only listening to, but learning from the voice of the customer. The Spectos team has been successfully supporting clients around the world for over a decade for performance management.

enterprise feedback management feedback management customer experience feedback en13850 en14534 service quality service monitoring postal services feedback management system kundenfeedback kundenzufriedenheit en 13850 en 14534 laufzeitenmessung customer satisfaction smart city technology big data improve service quality feedback fragebogen service qualiät service-qualität postdienstleistungen postalische dienstleistungen umfrage erstellen fragebogen erstellen qualitätsmessung qualität monitoring measurement

Activity
About

Spectos GmbH

Presentations

Quality of Service Monitoring: The Customer’s Perspective

Qualität von Post-Dienstleistungen messbar machen

Feedbackstr - Verbessern Sie Ihr Geschäft durch das Feedback Ihrer Kunden!

Übersicht zu den Normen EN 13850 und EN 14534 zur Laufzeitenmessung postalischer Dienstleistungen

Overview CEN standards EN 13850 and EN 14534 for transit time measurement of postal services

Presentation Making Big Data Operational

Documents

Feedback Management Guide (Deutsch)