SlideShare a Scribd company logo
1 of 45
@nikers85
Stop Under Utilizing GMB
Q&A and the Business Description
@nikers85
GMB Q&A
@nikers85
• Knowledge panel in search
Where is GMB Q&A?
• Google Maps on mobile
@nikers85
Where is GMB Q&A?
@nikers85
Where is GMB Q&A?
@nikers85
Where is GMB Q&A?
@nikers85
Google loves user-generated
content
@nikers85
Lead generation
Q&A Benefits
@nikers85
Q&A Benefits
@nikers85
Q&A Benefits
@nikers85
Makes the listing useful
Q&A Benefits
@nikers85
Q&A Benefits
@nikers85
Create an FAQ
Q&A Benefits
@nikers85
Q&A Benefits
@nikers85
Q&A Benefits
@nikers85
Q&A Benefits
@nikers85
Q&A Tips
What questions do people ask
@nikers85
Q&A Tips
What questions do people ask
• When they call
@nikers85
Q&A Tips
What questions do people ask
• When they call
• When they email
@nikers85
Q&A Tips
@nikers85
Q&A Tips
What do you want people to know
@nikers85
Q&A Tips
What do you want people to know
• Payment types
@nikers85
Q&A Tips
What do you want people to know
• Payment types
• Special Hours
@nikers85
Q&A Tips
What do you want people to know
• Payment types
• Special Hours
• Promotions
@nikers85
Q&A Tips
@nikers85
Q&A Tips
Upvote
@nikers85
Q&A Tips
@nikers85
Q&A Tips
@nikers85
Q&A Tips
Monitor it
@nikers85
Q&A Tips
@nikers85
Q&A Tips
@nikers85
Q&A Tips
@nikers85
Q&A Tips
Report
@nikers85
Q&A Tips
@nikers85
Share these #SMXInsights on your social channels!
•Seed your own Q&A
•Upvote your Q&A
•Use your Q&A for lead gen
@nikers85
GMB Description
@nikers85
GMB Description
@nikers85
GMB Description
750 characters – the first 250 is
what shows up
@nikers85
GMB Description
Use keywords to help write the
description
@nikers85
GMB Description
@nikers85
GMB Description
Keyword stuffing
@nikers85
GMB Description
Sales Pitch
@nikers85
GMB Description
Keep it fresh
@nikers85
Share these #SMXInsights on your social channels!
• Keep your GMB description fresh
• Use your GMB description to stand out
• Mention your location
@nikers85
SEE YOU AT THE NEXT SMX!
THANK YOU!

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Stop Under Utilizing GMB Q&A and the Business Description

Editor's Notes

  1. Google loves this type of user-generated input because it provides consumers with (typically) unbiased
  2. What are people asking when they call or email
  3. What are people asking when they call or email
  4. What are people asking when they call or email
  5. Could use what people are searching for in PAA to help see Q&A
  6. What types of things are people search for? What types of operational things do you want people to know? Insurance, forms of payment, how to schedule
  7. What types of things are people search for? What types of operational things do you want people to know? Insurance, forms of payment, how to schedule
  8. What types of things are people search for? What types of operational things do you want people to know? Insurance, forms of payment, how to schedule
  9. What types of things are people search for? What types of operational things do you want people to know? Insurance, forms of payment, how to schedule
  10. What are people asking when they call or email
  11. It’s your reputation. Monitoring Q&A is essential to make sure people aren’t saying inaccurate things about your business. Google also sends email notifications
  12. It’s your reputation. Monitoring Q&A is essential to make sure people aren’t saying inaccurate things about your business. Google also sends email notifications
  13. Bad examples of Q&A from Claire Carlisle and Darren Shaw
  14. Use GMB description to stand out