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SESSION 5
Key Performance Indicators
‫اليوم‬ ‫اجندة‬
‫المنطقي‬ ‫النموذج‬
Logic Model
‫مناقشة‬
‫الشارع‬ ‫نفس‬ ‫في‬ ‫بيتزا‬ ‫مطعمان‬ ‫هناك‬

‫اسمه‬ ‫االول‬
‫ايطاليانو‬

‫البيتزا‬ ‫بيت‬ ‫اسمه‬ ‫الثاني‬
‫ب‬ ‫ومساعد‬ ‫شيف‬ ‫وجود‬ ‫من‬ ‫بالرغم‬ ‫المبيعات‬ ‫قلة‬ ‫من‬ ‫االول‬ ‫المطعم‬ ‫يعاني‬
‫نفس‬
‫؟‬ ‫المطعمين‬ ‫في‬ ‫تقريبا‬ ‫المستوى‬

‫لذلك؟‬ ‫المحتملة‬ ‫االسباب‬ ‫ماهي‬ ‫برأيك‬
‫مطعم‬
‫ايطاليانو‬
‫الفرن‬ ‫في‬ ‫وضعها‬
‫للعميل‬ ‫تقديمها‬
‫العجينة‬ ‫خبز‬
‫تشكيل‬
‫العجينة‬
‫الطلب‬ ‫استالم‬
‫للمطبخ‬ ‫الطلب‬ ‫ارسال‬
‫بيت‬ ‫مطعم‬
‫البيتزا‬
‫الفرن‬ ‫في‬ ‫وضعها‬
‫للعميل‬ ‫تقديمها‬
‫العجينة‬ ‫احضار‬
‫تشكيل‬
‫العجينة‬
‫الطلب‬ ‫استالم‬
‫للمطبخ‬ ‫الطلب‬ ‫ارسال‬
‫االداء‬ ‫مؤشرات‬ ‫قياس‬
‫مؤسسة‬
‫استراتيجية‬ ‫اهداف‬
‫العمل‬ ‫اجراءات‬
‫موظف‬
‫ممكنات‬
‫منفعة‬ ‫عمالء‬
‫المنطقي‬ ‫النموذج‬
Logic Model
INPUT
• Measure the quantity/quality of input resources to organizational
activities.
• Generally include: human resources, financial resources ,infrastructure.
• Examples:
➢ Human Resources: # Employees, # Consultants, # Project team
➢ Financial Resources: $ Budget, # Grants, $ Bank loans
➢ Infrastructure: # Production lines available, # Plants available
Logic Model
PROCESS
• Measure the quantity/quality of the activities required to provide
certain expected outputs.
• Generally include: transformation in terms of time and utilization
rates.
• Examples:
➢ Time: % On time delivery vaccination, # Time to finalize task
➢ Utilization: % Equipment utilization rate, % Transportation
capacity used
Logic Model
OUTPUT
• Measure the quantity/quality of the goods or services created or
provided through the use of inputs;
• They generally include quantifiable results.
• Examples:
➢ # Patients vaccinated
➢ # Items produced
➢ # Scrap generated
➢ # Facilities built
Logic Model
OUTCOME / IMPACT
• Measure the quantity/quality of the results achieved through the
provision of goods and services.
• They generally include: added value, impact.
• Examples:
➢ Impact: % Incidence of disease, % Mortality rate, % Graduates
employment rate
➢ Added value: $ Savings generated by innovation ideas,
% Customer satisfaction, % Net promoter score
Logic Model

‫العمالء‬ ‫خدمة‬ ‫تحسين‬ ‫تريد‬ ‫فنادق‬ ‫مجموعة‬ ‫مثال‬
OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES
Improve
customer
satisfaction
with service
levels
# Customer
service
representatives
$ Customer
engagement
budget
# Time to
answer an
inquiry
# Meetings
with key
customers
% Solved
inquiries
# Client needs
identified
% Customer
Satisfaction
% Returning
customers
Logic Model

‫امنة‬ ‫عمل‬ ‫بيئة‬ ‫بناء‬ ‫يريد‬ ‫انشائي‬ ‫مشروع‬ ‫مدير‬ ‫مثال‬
OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES
Build a
safety
working
environment
$ Budget
# HSSE team
# Time to
remediate
HSSE
audit findings
# Incidents
recorded
# Time lost
due to
safety
incidents
Logic Model

‫االنتاج‬ ‫سعة‬ ‫بزيادة‬ ‫استراتيجي‬ ‫هدف‬ ‫لديها‬ ‫شركة‬ ‫مثال‬
OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES
Expand
production
capacity
$ Budget
# Contractors
# Equipment
available
# Time to
build a
new
production
facility
# New
facilities
built
% Production
capacity
growth
INPUTS PROCESSES OUTPUTS OUTCOMES
# Power plants # Time to install
an electricity facility
$ Budget
# Electricians
#Technical issues
# Supply (or
consumption) of
electricity
# Profits
# Electricity
transmission
facilities
installed
#Technical
issues
# Supply (or
consumption) of
electricity
$ Budget
# Power plants
# Electricians
# Profits
# Electricity
transmission
facilities
installed
# Time to install
an electricity
facility
Provide access to electricity services
Thank You

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Kpi 5

  • 3. ‫مناقشة‬ ‫الشارع‬ ‫نفس‬ ‫في‬ ‫بيتزا‬ ‫مطعمان‬ ‫هناك‬  ‫اسمه‬ ‫االول‬ ‫ايطاليانو‬  ‫البيتزا‬ ‫بيت‬ ‫اسمه‬ ‫الثاني‬ ‫ب‬ ‫ومساعد‬ ‫شيف‬ ‫وجود‬ ‫من‬ ‫بالرغم‬ ‫المبيعات‬ ‫قلة‬ ‫من‬ ‫االول‬ ‫المطعم‬ ‫يعاني‬ ‫نفس‬ ‫؟‬ ‫المطعمين‬ ‫في‬ ‫تقريبا‬ ‫المستوى‬  ‫لذلك؟‬ ‫المحتملة‬ ‫االسباب‬ ‫ماهي‬ ‫برأيك‬
  • 4. ‫مطعم‬ ‫ايطاليانو‬ ‫الفرن‬ ‫في‬ ‫وضعها‬ ‫للعميل‬ ‫تقديمها‬ ‫العجينة‬ ‫خبز‬ ‫تشكيل‬ ‫العجينة‬ ‫الطلب‬ ‫استالم‬ ‫للمطبخ‬ ‫الطلب‬ ‫ارسال‬
  • 5. ‫بيت‬ ‫مطعم‬ ‫البيتزا‬ ‫الفرن‬ ‫في‬ ‫وضعها‬ ‫للعميل‬ ‫تقديمها‬ ‫العجينة‬ ‫احضار‬ ‫تشكيل‬ ‫العجينة‬ ‫الطلب‬ ‫استالم‬ ‫للمطبخ‬ ‫الطلب‬ ‫ارسال‬
  • 6. ‫االداء‬ ‫مؤشرات‬ ‫قياس‬ ‫مؤسسة‬ ‫استراتيجية‬ ‫اهداف‬ ‫العمل‬ ‫اجراءات‬ ‫موظف‬ ‫ممكنات‬ ‫منفعة‬ ‫عمالء‬
  • 8. Logic Model INPUT • Measure the quantity/quality of input resources to organizational activities. • Generally include: human resources, financial resources ,infrastructure. • Examples: ➢ Human Resources: # Employees, # Consultants, # Project team ➢ Financial Resources: $ Budget, # Grants, $ Bank loans ➢ Infrastructure: # Production lines available, # Plants available
  • 9. Logic Model PROCESS • Measure the quantity/quality of the activities required to provide certain expected outputs. • Generally include: transformation in terms of time and utilization rates. • Examples: ➢ Time: % On time delivery vaccination, # Time to finalize task ➢ Utilization: % Equipment utilization rate, % Transportation capacity used
  • 10. Logic Model OUTPUT • Measure the quantity/quality of the goods or services created or provided through the use of inputs; • They generally include quantifiable results. • Examples: ➢ # Patients vaccinated ➢ # Items produced ➢ # Scrap generated ➢ # Facilities built
  • 11. Logic Model OUTCOME / IMPACT • Measure the quantity/quality of the results achieved through the provision of goods and services. • They generally include: added value, impact. • Examples: ➢ Impact: % Incidence of disease, % Mortality rate, % Graduates employment rate ➢ Added value: $ Savings generated by innovation ideas, % Customer satisfaction, % Net promoter score
  • 12. Logic Model  ‫العمالء‬ ‫خدمة‬ ‫تحسين‬ ‫تريد‬ ‫فنادق‬ ‫مجموعة‬ ‫مثال‬ OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES Improve customer satisfaction with service levels # Customer service representatives $ Customer engagement budget # Time to answer an inquiry # Meetings with key customers % Solved inquiries # Client needs identified % Customer Satisfaction % Returning customers
  • 13. Logic Model  ‫امنة‬ ‫عمل‬ ‫بيئة‬ ‫بناء‬ ‫يريد‬ ‫انشائي‬ ‫مشروع‬ ‫مدير‬ ‫مثال‬ OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES Build a safety working environment $ Budget # HSSE team # Time to remediate HSSE audit findings # Incidents recorded # Time lost due to safety incidents
  • 14. Logic Model  ‫االنتاج‬ ‫سعة‬ ‫بزيادة‬ ‫استراتيجي‬ ‫هدف‬ ‫لديها‬ ‫شركة‬ ‫مثال‬ OBJECTIVES INPUTS PROCESSES OUTPUTS OUTCOMES Expand production capacity $ Budget # Contractors # Equipment available # Time to build a new production facility # New facilities built % Production capacity growth
  • 15. INPUTS PROCESSES OUTPUTS OUTCOMES # Power plants # Time to install an electricity facility $ Budget # Electricians #Technical issues # Supply (or consumption) of electricity # Profits # Electricity transmission facilities installed #Technical issues # Supply (or consumption) of electricity $ Budget # Power plants # Electricians # Profits # Electricity transmission facilities installed # Time to install an electricity facility Provide access to electricity services