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Fifty Shades of Mobile CRM
Oisin Lunny, Senior Market Development Manager
Fifty shades of Blackberry
Fifty shades of Blackberry
Fifty shades of Blackberry
Worldwide smartphone activations…




      …outnumber child births three to one.
One in three would…




         ...give up sex for smartphone access!
What would you give up…?
 What % would choose daily use of mobile phone over...
 •Alcohol 70 %
 •Chocolate 63 %
 •Caffeine 55 %
 •Exercise 54 %
 •Sex 33 %
 •Toothbrush 22 %
 •Shoes 21 %
Addicted to our smartphones?

    80%
    …more likely to
    cause traffic
    accidents than
    alcohol due to
    its distracting
    nature
Addicted to our smartphones?

    35%
    …of adults with
    families
    regularly check
    their phone at
    the dinner table
Addicted to our smartphones?

    66%
    …of smartphone
    owners sleep
    with their phone
    next to them, and
    check them when
    they wake up
Addicted to our smartphones?

    48%
    …admit to ending
    a relationship
    via text message,
    email, Facebook
    or Twitter
Addicted to our smartphones?
         “Mobile
     phones have
           moved
        beyond a
       necessity
          into an
      addiction”
Massive Second Screen App Audience
16-24 demographic prefer mobiles




               Source: Ofcom UK Adults’ Media Literacy, 2010
The Great Mobile Ad Spending Gap
Here Me Now
Here Me Now
 the power of now
   surprises
     social rewards
       simplicity
         free
            fun
              missions
Fifty shades of...
Fifty shades of...
Fifty shades of...
Fifty shades of...
Fifty Shades of Mobile CRM
SMS is still




SEXY
Be sensitive*




                *respect your customer
Get explicit*




                                           *opt in

                Source: Kitten & The Hip
Use restraint*




                 *less is more
Choosing a mobile partner is not...


               BLACK &
                 WHITE
...it’s actually...
Get into bed with the right partner!
customers and partners
CMX2 platform
CMX2 platform
CMX2 platform
SMS Chat platform
Next... Fifty Shades of BURGUNDY
** Fifty Shades of Thank You **
  sales@uk.openmarket.com
     www.openmarket.com
     text “sales” to 88600
      Visit us at stand 26

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OpenMarket Fifty Shades of Mobile CRM at Mobile Marketing Live #mmliveglobal