Join 451 Research's Senior Analyst Nancy Gohring and OpsRamp's Vice President of Marketing Darren Cunningham as they discuss the latest trends in IT monitoring and management. This interactive webinar will review the latest research and feature a live Q&A on what's hot, what's new, and what's next in this dynamic and distributed market. Sponsored by OpsRamp, this webinar will also provide an overview of OpsRamp's service-centric AIOps platform and how OpsRamp customers are controlling the chaos with a new approach to IT operations as a service. To learn more, visit https://www.opsramp.com/about-opsramp... Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more - Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

1. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
2019 Performance Monitoring
and Management Trends and
Insights
Nancy Gohring, 451 Research
Darren Cunningham, OpsRamp
February 21, 2019

2. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved. 2
Darren Cunningham
VP of Marketing
Nancy Gohring
Senior Analyst, Application and Infrastructure
Performance

3. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved.

4. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved. 4
Q11. Thinking about all of your organization’s workloads/applications, where are the majority of these currently deployed? Q12. Thinking about all of your
organization’s workloads/applications, where will the majority of these be deployed two years from now?
Source: 451 Research, Voice of the Enterprise: Digital Pulse, Workloads and Key Projects 2018
In Two YearsCurrent
Shift to hybrid, multi-cloud is underway

5. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved. 5
Q19. How will the use of containers impact the speed of your organization’s application resource provisioning, relative to
your traditional and virtualized infrastructure?
Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Workloads and Key Projects 2018
Speed drives container adoption

6. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
“Every 100ms delay
costs 1% of sales."
GREG LINDEN,
developer of Amazon’s recommendations

7. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
Change in number of IT
infrastructure team staff over
the next 12 months
Over the past 12 months, has the amount of work given to IT infrastructure teams increased,
decreased, or has there been no change? (n=636)
Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Organizational
Dynamics 2018
Looking ahead 12 months, do you think you’ll see an increase in the number of full-time
employees (FTEs) dedicated to IT infrastructure at your organization, a decrease, or no change?
(n=609)
Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Organizational
Dynamics 2018
Change in amount of work for IT
infrastructure team staff over the
last 12 months

8. OpsRamp Proprietary/Confidential
Downtime Continues to Bring Down IT Ops
5 Hours
Despite all the investment in
tools, it still takes 5 hours to
recover from an IT outage
$163,674
The average cost of
downtime per hour
$818,370
The average cost of an IT
outage, assuming 5 hours of
downtime per incident

9. Alert Fatigue is Beyond Alarming
60%
of financial services
organizations receive
100,000+
alerts per day.
Out of a sampling of 2,542
anomalous events, only 23.2 were
actual threats, a ratio of nearly
110:1 – the rest were false positives.
110:1
Is the increase in value-added
work if you shift just 10% of the
IT budget away from
time-intensive incident
management and remediation.
33%-50%

10. Silos and Tool Sprawl: Sound Familiar?
Siloed, Domain Specific IT
Teams (DevOps, ITSM, IT
Operations)
Too Many Tools and
Out of Date Technology
No Visibility & Control For
Hybrid Environments;
Can’t effectively prevent
downtime

11. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
How to solve operations
pain points
• Embrace automation
• Employ AI/ML
• Consider platform vendors
• Use SaaS
451RESEARCH.COM
©2018 451 Research. All Rights Reserved.

12. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved. 12
Investment in IT automation: 2019 compared
to 2018
Q20. Looking ahead 12 months, do you expect your organization's investment in IT automation to increase, decrease or
remain the same compared to the previous 12 months?
Source: 451 Research, Voice of the Enterprise: Digital Pulse, Budgets and Outlook 2018

13. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved. 13
E2. Over the next 2 years, how much of an impact – if any – do you think advancements in artificial intelligence/machine
learning will have on each of the following? :- Your organization
Expected impact of AI/ML over next
two years

14. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved. © 2019, 451 Research, LLC - A
division of The 451 Group.
Platform vendors can solve
some challenges

15. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved. 15
Why move apps (including your
monitoring tools) off prem
Q15. You indicated that the majority of your organization’s workloads/applications will be deployed in off-premises
cloud/hosted IT environments two years from now. What are the drivers behind this? Please select up to 3.
Source: 451 Research, Voice of the Enterprise: Digital Pulse, Workloads and Key Projects 2018

16. OpsRamp Proprietary/Confidential
OpsRamp’s Mission:
Be the First
to Know
Hybrid, Multi-Cloud
Discovery, Monitoring
Run IT Ops as
a Service
Multi-Tenant, Multi-Tier
ITOM Platform
Take Action Faster with
Context and Insight
Service-Centric AIOps
Topology Based
Correlation
Clustering Based
Correlation
Co-occurrence
Based
Correlation

17. OpsRamp Proprietary/Confidential
OpsRamp’s Mission:
“OpsRamp has taken the chaos out of our infrastructure.”
- VP of Infrastructure Delivery, Epsilon
1800+ CUSTOMERS
Be the First
to Know
Run IT Ops as
a Service
Take Action Faster with
Context and Insight
200+ MSP / RESELLER PARTNERS

18. OpsRamp Proprietary/Confidential
18
Unified, Hybrid IT Operations Management
+ + Alert Correlation / Escalation MgtUnified Asset Visibility Infrastructure Monitoring
AIOps: INTEGRATE TO
CONSOLIDATE

19. AIOps in Action: OpsRamp OpsQ

20. OpsRamp Proprietary/Confidential
The Journey to Proactive, Predictive IT Ops
• Manual Rule Creation in a ‘MoM’
• Confusing ‘false positives’ and noise
• Required multiple point solutions to monitor entire tech stack
• No context between events
…
• Additional Layer of Application & Integration
• “Heavy Lifting” to parse events (coding/scripting)
• Tuning by specialists is required to begin to see any benefits

21. OpsRamp Proprietary/Confidential
The Journey to Proactive, Predictive IT Ops
• Full Stack Monitoring (server, network, storage, database, virtualization, etc.) for SINGULAR CONTEXT
• Public/Private/Hybrid Cloud & Container Monitoring
• Native AIOps without requiring external feeds to be parsed in
• Bi-Directional Communication allowing Operations and Support Specialists to work without ‘swivel chairing’ between interfaces.

22. OpsRamp Proprietary/Confidential
The OpsRamp OpsQ Difference – Case Study
Raw Alert
Volume
(weekly avg)
43,291 8,053 958
19,080
OpsQ AIOps Inferences
vs.
Traditional Correlation
129 4,122
Incidents Generated
(1 month)
81.3%
Reduction in
Raw Alert Volume
96.8%
Reduction Incidents
Generated

23. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
Discussion: Trends in AI
and ML in monitoring

24. 19/02/19
Single Pane of Glass of a Single Glass of Pain?
The Challenge of Swivel Chair IT Operations
24

25. OpsRamp Proprietary/Confidential
Tool Stack Before OpsRamp
Dell Open
Manage
Dell
Chassis
Everbridge
ServiceNow
ITSM
Roll Call PuTY EEM iSeries Altiris MyPW
Citrix Bomgar Zoom NetMri Netscout SuperPutty
Secure
CRT
Fiddler
Wireshark WINscp 3cDaemon Extrahop
Thousand
Eyes
SolarWinds LastPass WTI
Bradford IP Plan TSM SCCM VRealize Vcenter
Axway
(Secure
Transport)
Axway
(Mailgate)
Ignite
OpsManager

26. OpsRamp Proprietary/Confidential
OpsRamp Command Center Integrations
Dell Open
Manage
Dell
Chassis
Everbridge
ServiceNow
ITSM
Roll Call PuTY EEM iSeries Altiris MyPW
Citrix Bomgar Zoom NetMri Netscout SuperPutty
Secure
CRT
Fiddler
Wireshark WINscp 3cDaemon Extrahop
Thousand
Eyes
SolarWinds LastPass WTI
Bradford IP Plan TSM SCCM VRealize Vcenter
Axway
(Secure
Transport)
Axway
(Mailgate)
Ignite
OpsManager
OpsRamp

27. OpsRamp Proprietary/Confidential
OpsRamp ITOM Tool Replacements
Dell Open
Manage
Dell
Chassis
Everbridge ServiceNow Roll Call PuTY EEM iSeries Altiris MyPW
Citrix Bomgar Zoom NetMri Netscout SuperPutty
Secure
CRT
Fiddler
Wireshark WINscp 3cDaemon Extrahop
Thousand
Eyes
SolarWinds LastPass WTI
Bradford IP Plan TSM SCCM VRealize Vcenter
Axway
(Secure
Transport)
Axway
(Mailgate)
Ignite
OpsManager
OpsRamp
Everbridge
ServiceNow
ITSM
Roll Call Altiris
Axway
(Secure
Transport)
Axway
(Mailgate)
Ignite
NetMri Netscout
Dell
Chassis
Wireshark
Bradford
Extrahop
VRealize
Dell Open
Manage

28. OpsRamp Proprietary/Confidential
The New Stack After OpsRamp
Dell Open
Manage
Dell
Chassis
Everbridge
ServiceNow
ITSM
Roll Call Altiris
MyPW
NetMri Netscout
Wireshark Extrahop BradfordVRealize
Axway
(Secure
Transport)
Axway
(Mailgate)
Ignite
OpsRamp Command Center
Vcenter
EEMiSeries MyPW CitrixZoom WINscp3cDaemon LastPass IP Plan
PuTY Bomgar SuperPutty
Secure
CRT
Fiddler
Thousand
Eyes
SolarWinds WTI TSM SCCM OpsManager

29. OpsRamp Proprietary/Confidential
The OpsRamp Impact

30. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
Discussion: Tool
Consolidation

31. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved. 31
Most important goal for IT
Q1. What is the most important goal for your organization’s IT over the next 12 months?
Source: 451 Research, Voice of the Enterprise: Digital Pulse, Vendor Evaluations 2018
% of respondents (n=1067)

32. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
Report: Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics - Quarterly PowerPoint Charts
and Figures
Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics 2018
In which of the following areas does your organization currently face a skills shortage?
© 2019, 451 Research, LLC - A
division of The 451 Group.
Admin skills of all kinds are lacking in IT
infrastructure teams

33. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved.
Report: Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics - Quarterly PowerPoint Charts
and Figures
Source: 451 Research, Voice of the Enterprise: Servers and Converged Infrastructure, Organizational Dynamics 2018
How do you plan to address this skills shortage?
© 2019, 451 Research, LLC - A
division of The 451 Group.
Train existing staff is preferred approach to fill gap

34. 451RESEARCH.COM
©2018 451 Research. All Rights Reserved. 34
DevOps adoption continues to grow
Which of the following statements best describes the current status of DevOps implementation in your organization? (n=952)
Looking ahead 12 months, what do you think the status of DevOps implementation will be in your organization one year from
today? (n=911)
Source: 451 Research, Voice of the Enterprise: Digital Pulse Q4 2018

35. OpsRamp Proprietary/Confidential
Why OpsRamp?
Run IT Ops as
a Service
Take Action Faster with
Context and Insight
Be the First
to Know

36. Learn more at OpsRamp.com
Follow us on:
twitter.com/OpsRamp
linkedin.com/company/OpsRamp
youtube.com/opsramp
facebook.com/OpsRampHQ
instagram/OpsRamp
slideshare.net/OpsRamp