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28/03/19 | OpsRamp Proprietary/Confidential
Solving for Swivel-Chair IT Ops
OpsRamp + ServiceNow
28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential
• The Complexity of
Modern ITOM
• How can service-centric
AIOps help?
• AIOps and Event
Management
• OpsRamp
Demonstration
• Q&A
Agenda
28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential
Single Pane of Glass of a Single Glass of Pain?
The Challenge of Swivel-Chair IT Operations
3
28/03/19 | OpsRamp Proprietary/Confidential
Alert Fatigue is Beyond Alarming
60%
of financial services
organizations receive
100,000+
alerts per day.
Out of a sampling of 2,542
anomalous events, only 23.2 were
actual threats, a ratio of nearly
110:1 – the rest were false
positives.
110:1
Is the increase in value-added
work if you shift just 10% of the IT
budget away from time-intensive
incident management and
remediation.
33%-50%
28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential
A Comprehensive Approach to AIOps
Autonomous
Discovery &
Instrumentation
Contextual
Auto-Remediation
28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential
OpsRamp:The Service-Centric AIOps Platform
Intelligence
Visibility
Hybrid Infrastructure Management – Network | Storage | Compute |Virtual
Optimization
Resolution– Remote Access & Audit | Automated Patching | Operational RBAs
Event Management – Inference Engine | Smart Correlation | Noise Reduction
Business Context – Service &Topology Mapping | Role-Based Dashboards
Policy-Based Monitoring – Service Availability & Performance
Intelligent Notifications – Email |Voice | SMS | 3rd Party Integrations
28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential
IT Operations Management
Incident
Service
UP DOWN
Service
UP UP
Correlate
EVENT
Alert
Alert
Alert
Change
Map
ROOT
CAUSE
!
Business Service
Application Application
Resolve
Scripts
RDP
AIOps
!
!
!
Alerts Take Action
IT Service Management
ITOSM with OpsRamp
EVENT
28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential
Yesterday’s ITOM + ITSM with AIOps
28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential
Yesterday’s ITOM + ITSM with AIOps
The Journey to Proactive, Predictive IT Ops
• Full Stack Monitoring (server, network, storage, database, virtualization, etc.) for SINGULAR CONTEXT
• Public/Private/Hybrid Cloud & Container Monitoring
• Native AIOps without requiring external feeds to be parsed in
• Bi-Directional Communication allowing Operations and Support Specialists to work without ‘swivel chairing’ between interfaces.
OpsRamp Platform IT Service Management
Native
Instrumentation
Robust
Integrations
Context Enriched
Tickets
Seamless
Collaboration
2828//0033//1199 || OpOpssRRaammpp PrProoprpriieettaarryy//CCoonnffiiddeennttiiaall
The OpsRamp OpsQ Difference – Case Study
4,122
19,080
43,291
129
958
8,053
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000
Incidents Generated (1 month)
OpsQ AIOps Inferences vs.
Traditional Correlation
Raw Alert Volume (avg/week) 81.3%
Reduction in
Raw Alert Volume
96.8%
Reduction Incidents
Generated
2828//0033//1199 || OpOpssRRaammpp PrProoprpriieettaarryy//CCoonnffiiddeennttiiaall
28/03/19 | OpsRamp Proprietary/Confidential
Learn about our ServiceNow integration:
http://opsramp.com/servicenow
Meet us at the Knowledge Conference:
https://knowledge.servicenow.com/
Connecting with OpsRamp
opsramp.com/servicenow

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Stop Swivel-Chair IT Operations with OpsRamp and ServiceNow ITSM

  • 1. 28/03/19 | OpsRamp Proprietary/Confidential Solving for Swivel-Chair IT Ops OpsRamp + ServiceNow
  • 2. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential • The Complexity of Modern ITOM • How can service-centric AIOps help? • AIOps and Event Management • OpsRamp Demonstration • Q&A Agenda
  • 3. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential Single Pane of Glass of a Single Glass of Pain? The Challenge of Swivel-Chair IT Operations 3
  • 4. 28/03/19 | OpsRamp Proprietary/Confidential Alert Fatigue is Beyond Alarming 60% of financial services organizations receive 100,000+ alerts per day. Out of a sampling of 2,542 anomalous events, only 23.2 were actual threats, a ratio of nearly 110:1 – the rest were false positives. 110:1 Is the increase in value-added work if you shift just 10% of the IT budget away from time-intensive incident management and remediation. 33%-50%
  • 5. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential A Comprehensive Approach to AIOps Autonomous Discovery & Instrumentation Contextual Auto-Remediation
  • 6. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential OpsRamp:The Service-Centric AIOps Platform Intelligence Visibility Hybrid Infrastructure Management – Network | Storage | Compute |Virtual Optimization Resolution– Remote Access & Audit | Automated Patching | Operational RBAs Event Management – Inference Engine | Smart Correlation | Noise Reduction Business Context – Service &Topology Mapping | Role-Based Dashboards Policy-Based Monitoring – Service Availability & Performance Intelligent Notifications – Email |Voice | SMS | 3rd Party Integrations
  • 7. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential IT Operations Management Incident Service UP DOWN Service UP UP Correlate EVENT Alert Alert Alert Change Map ROOT CAUSE ! Business Service Application Application Resolve Scripts RDP AIOps ! ! ! Alerts Take Action IT Service Management ITOSM with OpsRamp EVENT
  • 8. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential Yesterday’s ITOM + ITSM with AIOps
  • 9. 28/03/19 | OpsRamp Proprietary/Confidential28/03/19 | OpsRamp Proprietary/Confidential Yesterday’s ITOM + ITSM with AIOps
  • 10. The Journey to Proactive, Predictive IT Ops • Full Stack Monitoring (server, network, storage, database, virtualization, etc.) for SINGULAR CONTEXT • Public/Private/Hybrid Cloud & Container Monitoring • Native AIOps without requiring external feeds to be parsed in • Bi-Directional Communication allowing Operations and Support Specialists to work without ‘swivel chairing’ between interfaces. OpsRamp Platform IT Service Management Native Instrumentation Robust Integrations Context Enriched Tickets Seamless Collaboration 2828//0033//1199 || OpOpssRRaammpp PrProoprpriieettaarryy//CCoonnffiiddeennttiiaall
  • 11. The OpsRamp OpsQ Difference – Case Study 4,122 19,080 43,291 129 958 8,053 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000 Incidents Generated (1 month) OpsQ AIOps Inferences vs. Traditional Correlation Raw Alert Volume (avg/week) 81.3% Reduction in Raw Alert Volume 96.8% Reduction Incidents Generated 2828//0033//1199 || OpOpssRRaammpp PrProoprpriieettaarryy//CCoonnffiiddeennttiiaall
  • 12. 28/03/19 | OpsRamp Proprietary/Confidential Learn about our ServiceNow integration: http://opsramp.com/servicenow Meet us at the Knowledge Conference: https://knowledge.servicenow.com/