Orange Group Overview

2
agenda
section 1 history of Orange
section 2 Orange Group
section 3 Orange Business Services
section 4 Orange labs
section 5 Orange – your digital
transformation partner
section 6 our portfolio

3
history
 Orange has been in the telecommunications business for more than 60 years.
 Equant (formerly Scitor) was formed in 1991 by SITA, a not-for-profit cooperative
supporting the air transport industry since 1949. The purpose was to utilize the
SITA network to serve businesses outside the air transport community & to
become a competitive global telecommunications provider.
 In July 1998, Equant completed a successful initial public offering of more than 26
million shares, traded on the New York Stock Exchange (ENT) & Euronext Paris
(EQU). In June 2001, Equant merged with Global One, resulting in France
Telecom (FT) becoming the majority owner with 54.2% of Equant’s share capital.
In January 2005, FT agreed to buy the remaining shares in Equant NV for €1.26
billion. Following the completion of this transaction in May 2005, Equant became
a wholly owned subsidiary of France Telecom.
 In July 2006, FT announced the worldwide extension of the Orange brand to all its
entities and divisions providing communications services for businesses. The
Orange Business Services brand represents France Telecom’s enterprise for
global business customers.

4
Orange today
We have a rich heritage of
improving the world of
communications, providing
solutions and services for all
to enjoy the best opportunities
offered by digital technology.
Our role has always been to help
our customers communicate,
interact and team up more. We
focus on the benefits for people,
rather than the technology; we
deliver reliable service and create
simple experiences.
Orange is one of the topmost European operators for mobile and broadband
internet services as well as a world leader in providing telecommunication
services to businesses.

6
key figures
Orange Business Services
40.9billion
Euros in 2013
revenues
236million
customers worldwide
165,000
employees worldwide

7
5,000 employees working on innovation
812 M€ investis en 2012,
soit 1,9% du chiffre d’affaires

8
research and innovation is part of the group’s DNA
 a worldwide network of experts
– over 5,000 researchers, engineers, technicians, designers and
marketers working in research and innovation
 a sustained investment
– over 800 M€ (1.8% of sales) devoted year after year to
innovation
 a major player in patents
– over 7,500 patents in our portfolio
– over 300 patents registered every year

10
open innovation is one of the pillars of the Orange
innovation strategy … based on
 Traditional methods …
– Academic research
– Providers partnership
– European funded research projects
– French-state funded Technology hub
 New methods …
– Orange Fab (http://orangefab.com/)
– Sessions already launched in US, France, Japan, Poland
– API opening
– to allow third parties to build/integrate easier our services
– Innovation funds

11
open to innovation
Orange Fab
With Orange Fab, Orange plays the role
of start-up accelerator.
Selected start-ups benefit from mentoring
sessions with leading entrepreneurs,
investors, engineers, experienced
designers and Orange experts from
around the world.
During Orange Fab 2nd season, we
examined over 100 applications and
selected 7 young companies with a
promising future to work out of Orange
Fab San Francisco.
Phone Halo
to help you find keys, phones and other lost objects
Soil IQ
to find the best conditions for growing your salad
introducing…

12
 SITA (Innovation fund)
– Innovation fund up and running since years
– Many Proofs of Concepts : NFC based checking, bag tracking, Social
Network for Airport, High-Speed WIFI related services, etc …
– A few concrete products out of this partnership
 BPCE (Innovation fund)
– « Bank in your Sofa » demonstrator built in 2 months last year
 Mariott, etc … (Common product customization)
a few examples of co-innovation with customers

13
innovation rewarded
 2013 Frost & Sullivan
Orange nominated “telecom company
of the year”
 2013 World Communication Awards
“Best Global Operator”
 2013 Global Carrier Awards
“Best project of the year” for its
partnership with Myanmar Post and
Telecommunications
 2013 Africacom Awards
campaign Pan-Africa “best marketing
campaign” and My Orange “best
mobile application for Africa”
awards expertise
a significant research and
innovation budget
7,482 patents in our portfolio
276 patents registered in 2013
€780 m invested in 2013
1.9% of sales

15
 the Orange branch dedicated to B2B services
 the world’s leading business partner for integrated IT and
communications for multinational corporations

18
our mission
identify the
technological and
usage breakthroughs
to feed the strategic
decision making
process for business
related entities in the
group
select, develop,
integrate and support
competitive solutions
for our business
customers all around
the world
make all of the
expertise of Orange
Labs available to
business customers’
projects
1 2 3
Orangelabs
Orange Labs is
present in key
locations outside
France

19
our scope of services
mobility
solutions and
device
management
fix and mobile
enterprise
network
solutions
M2M
connectivity
services and
process
automation vertical
solutions (ex :
Smart Cities,
health)
customer
relationship
management
services
communication
and collaboration
services
(telephony,
messaging,
conferencing, …)
business
solutions and IT
services :
applications,
workspace
management,
integration, …
terminals and
CPE for
businesses
cloud
infrastructure
services
(IaaS,
NaaS,…) and
Big Data

20
Orange
your digital
transformatio
n partner

21
Orange Business Services is a trusted partner for
companies in their digital transformation
accompanying
changing
patterns of
work of
employees
accompanying
changes in the
interaction with
their customers
accompanying
the growth of
new global
business

22
 every day new services are launched.
 more than 7 billion people connect to the web everyday and
15 billion devices will be connected by 2015.
 that’s two for every person on the planet.
the digital revolution is underway

23
vision for Orange Business Services
Industry capabilities
Unique, industry-specific applications, consulting & integration to support the
particular regulatory, commercial & business needs of your business.
Cloud-enabling your business
Combining secure, enterprise-class cloud
hosting, storage, compute and network
capabilities to move even the most
mission-critical tasks to the cloud
Digital transformation through
consulting & service platforms
Through a combination of consulting and
intermediation platforms, Orange helps
customers develop differentiated services
from their data
Seamless customer experience
Thanks to service aggregation,
especially OSS / BSS, OBS is able to
offer seamless customer experience (ID,
billing, unified support)
Networking for the content-hungry
mobile workforce
4G, FTTH, FTTO, LTE
Our networks are content-friendly,
mobile-friendly and on-demand
the digital transformation partner for enterprises, providing a competitive edge
through networked IT

24
our portfolio
international consulting practice

25
network
solutions
 MPLS networking
 hybrid networks
 VSAT
 network acceleration
and management
 Contact Center
Access
integration
services
 ERS & Maintenance
 LAN/WAN integration
 ITIL management
 Infrastructure Mgt
 WLAN (incl. BYOD)
 Security
 Data Center
IT & cloud
services
 cloudy co-lo
 IaaS
 ‘aaS’ applications
 private, hybrid cloud
 big data services
development
 M2M
our portfolio: 4 solution areas
collaboration  combining UC, video,
voice/SIP
 multi-vendor
environment
integration
 Cisco & Microsoft
 ‘aaS’ options
cross
solution
synergies

26
network solutions
network
solutions

27
network
solutions
 MPLS networking
 hybrid networks
 VSAT
and management
 Contact Center
Access
integration
services
 ITIL management
 Security
 Data Center
IT & cloud
services
 cloudy co-lo
 IaaS
development
 M2M
voice/SIP
 multi-vendor
environment
integration
cross
solution
synergies
network
solutions
 MPLS networking
 hybrid networks
 VSAT
and management
 Contact Center
Access
cross
solution
synergies

28
WHY are customers looking hybrid networks?
 Decreasing cost and increasing reliability of Internet infrastructure
 Growing diversity of applications, data, and devices across all
networks
 Accelerated adoption of private and public cloud computing
infrastructure
The transition toward a mix of public and private
infrastructure is no longer just a novel idea. IT needs
to look at what sort of visibility is required to control
and automate hybrid networks

29
connectivity options
small sites
warehouses
sales offices
Business VPN
xDSL
& ISP
acces
s
Small
VPN
Galerie
leased line
antenna & modem managed by
Ethernet
access
network
Ethernet
remote
(satellite)
cloud services
mobile
(3G or LTE)
Orange cloud services
Business
Talk
Video conf
Audio conf
call center/IVR
voice services

30
Internet concerns
public cloud and internet access
*:markess international
** InfoWorld
*** Arbor Worldwide Infrastructure Security Report 2012
uncontrolled latency
Internet 54% of the enterprises state that
network security is one of the
10 most important characteristics of the
cloud service*
The second most important service
guarantee listed by enterprises is
incident response time*
“ latency across cloud providers and
between the cloud and the enterprise can
be a challenge.”**
Cloud
Service
Provider
« DDOS attacks on the rise »***
“ Data Centers and Cloud Services Increasingly
Victimized ”***

31
Orange embraces cloud diversity…
Network Solution
focus

32
High-grade on-net performance worldwide
No exposure on public Internet
Get rid of complex Internet gateway bandwidth
upgrade and firewall rules maintenance
24/7 supervision & customer support
Secure access to Office365 suite BVPN Galerie
MSFT Data Center
Orange MPLS
backbone
1
2
1
2
3
Security, Performance & Reliability
24/7 customer support3
Orange is the only network provider to have this connectivity!!!

33
IT & cloud services
IT & cloud
services

34
network
solutions
 MPLS networking
 hybrid networks
 VSAT
and management
 Contact Center
Access
integration
services
 ITIL management
 Security
 Data Center
IT & cloud
services
 cloudy co-lo
 IaaS
development
 M2M
voice/SIP
 multi-vendor
environment
integration
cross
solution
synergies
IT & cloud
services
 cloudy co-lo
 IaaS
development
 M2Mcross
solution
synergies

35
 cloud consulting
 IaaS in AME, APAC & Europe
 advanced services
(application management)
 FCG as an enabler of enterprise
applications
virtual-private cloud
2014 AME cloud strategy
 IT transformation cloud consulting
 cloudy colo beachhead strategy
 full SM & automation (BMC CLM)
 preparations for Hybrid Cloud
 2H Private Cloud campaign
coming
private cloud
 VDI assess & design consulting
 Private & Multi-tenant offers
integration services
 Citrix partnership in 2H 2104
virtual workspace what comes next …
 industrialized private & hybrid
cloud
 tighter integration with M2M
 Big Data

36
new trends are deeply transforming
our digital business environment
consumption purchasing models
approaching
maturity
big data telematics creates new
business opportunities and
differentiation in the market
collaborative tools create new
ways of working in companies
mobile device and application
boom lead the path to new
usages
eXperience
3
social networks and
digitalization change
go-to-market strategies
applications are going to the
cloud for more scalability and
acceleration of time to market

37
end-to-end M2M&Cloud services
delivering a business-aligned integrated IT as a Service (ITaaS) portfolio
QoS (quality of service)
and performance SLA
network SLA infrastructure SLA OS and application SLA
end-users cloud infrastructure
infrastructure as a service
network
cloud-ready networking
MPLS VPN
software as a service
managed applications
SaaS, DaaS, UCaaS, etc.
Orange is in a unique position as a service provider, service
operator and systems integrator for both network and cloud
internet
- Device Mgt.
- Data collection
- Module management
IAE Platform

38
Orange M2M telematics solutions
overview: high-level service capabilities
CONNECTIVITY
fixed wireless
• IP VPN (MPLS)
connectivity in
165 countries
• Mobile
operator in 29
countries
• Mobile data
connectivity
across 350+
networks in 155
countries
• IPv6 enabled
network (1st)
APPLICATIONS
sw development
• 1500+
engineers in 24
offices
• Requirement
and design
consultation
• Software
research and
validation
• Software
customization
• Software
integration
SUPPORT
service lifecycle
• ITIL aligned
service
management
• Fully manage
infrastructure
• Service desk
• End-user
support
• Day-2 support
for full solution
HW INTEGRATION
middleware firmware
• 1500+ engineers in
24 offices
• Requirement and
design consultation
• HW research and
validation
• Firmware
customization
• HW integration
(connectivity)
HARDWARE
modulesdevices
 chipset
selection
 module
fabrication
 interface
design
 device
integration
 device
fabrication
SERVICE DELIVERY
assess design implement
• 3000+ skilled resources
globally
• Mature methodology for:
• Requirements
• Specifications &
Design
• Development &
Integration
• Deployment
INFRASTRUCTURE
hosting management
• Flexible
Computing (IaaS
Cloud offering)
• ASIP Certified – for
Healthcare data
hosting
• Managed Svcs
• Hosting
• Storage
• Disaster
Recovery
• Security
M2M Systems Integration

39
0
0
0
0
global consultative approach
capabilities and expertise
connectivity
apps development
system integration
end-to-end support
digital initiatives are
complex endeavours that
impact business
processes and…
… require wide & deep
technical expertise
devices, connectivity, app
development, …
no “one model fits all”
flexible engagement
customized solutions
partner solutions
best
connectivity
device
management
system
integration
application
development
data management
(hosting, cloud, …)
Orange
competencies value

40
our customers’ cloud journey
executing IT via different buying models
internally build an orchestrated
and automated private cloud
embrace service providers
delivering cloud services
build virtualized IT infrastructure
with existing skills and assets
Manageinhousebuy
cloud maturity
outsource the
IT infrastructure

41
integration services
integration
services

42
network
solutions MPLS networking
 hybrid networks
 VSAT
and management
 Contact Center
Access
voice/SIP
 multi-vendor
environment
integration
IT&cloud
services
 cloudy co-lo
 IaaS
development
 M2M
ourportfolio: 4 solution areas
integration
services ERS & Maintenance
 ITIL management
 Security
 Data Center
cross
solution
synergies

43
Our solution to our customer’s challenges:
a globally coordinated approach with a single point of contact
Site Survey Procurement
Logistics
Staging
Installation
Orange Project Management
Coordinated by
the Orange
Project
Management
team
Able to procure
globally & locally
from all major
OEMs
Supply chain
capabilities
delivering to
200+ countries
Local and
central
Staging
1500 skilled Field
Engineers in 200+
countries delivering
more than 10,000
installations in 2013
focused teams coordinate multiple teams with recognized
methodology, tools and quality controls processes
Orange Co-
Brand

44
Cisco pedigree, partnership and investment
 our relationship is strategic (we need each other)
– our MPLS network is powered by Cisco
– over 20 years Cisco Partner (since 1994)
– over 6,300 Cisco certifications and 150 CCIE’s
– perennial winner of many Cisco ‘top partner…’ awards including top service
partner, Best ATP partner in all Cisco theatres
– strategic cloud alliance - Flexible 4 Business (Orange/Cisco/EMC/VMWare)
– Master UC Certification
– Global Service Alliance partner
– Global Gold partner
– Global Commerce specialization
 early adopter of Cisco’s advanced technologies
– first service provider with a Cisco MPLS backbone
– first global service provider to provide IPT offerings (2002)
– first to be ATP certified for Telepresence in all theatres
 B2B service link to Cisco TAC

45
leading partnerships
 working together for 9+ years, global fulfillment, managed
services and co-brand support
 Global Partner of the Year (2010-2013!), SP Partner of the
Year, RASP Partner of the Year, Granite Partner of the Year
 customers include Pfizer, BNY Mellon, MMC and E&Y
 customers include Accenture and BNY Mellon
 largest global partner
 customers include Microsoft, Accenture and Aon
 working together for 12+ years, global fulfillment and co-brand
support for Packetshaper
 customers include Accenture, E&Y and MMC

46
consolidated global fulfillment
 Orange offers our customers a simple way to consolidate their
global suppliers
 we offer a single global contract
 we offer a very consistent buying experience globally
 centralized quoting with local ordering
 Orange makes multi-vendor buying easy

47
Key customer requirements for ERS sales
 VAT reclamation
 efficient global quote and order process
 reduction in freight expense
 staging of all orders (if applicable)
 consolidation of reseller partners

48
Invoicing
 in-region and local billing
 invoicing available in various currencies worldwide
 invoices structured to allow for VAT reclamation where
applicable
 detailed invoices include pricing, discount, itemized final
pricing and serial numbers

49
Orange’s Co-Brand multi-vendor maintenance
service
 the service is ‘co-delivered’ by Orange and the OEM’s (Cisco,
Riverbed, Juniper, Ipanema, etc.): our customers get the best
of both worlds:
– around the clock high-touch from your Focus Team
– parts / software from the OEM
 Orange Co-Brand service is underpinned by our OEM’s
(Cisco, Riverbed, Juniper, Ipanema, etc.)
 customers have full access to software and tools via the
OEM’s web sites
 our OEM relationships and investments makes Orange one of
only a few partners who can offer this service globally

50
network
solutions
 MPLS networking
 hybrid networks
 VSAT
and management
 Contact Center
Access
voice/SIP
 multi-vendor
environment
integration
IT & cloud
services
 cloudy co-lo
 IaaS
development
 M2M
integration
services
 ITIL management
 Security
 Data Center
cross
solution
synergies

51
Orange’s answer to the management of an IT Enterprise
Device Management
(Event, Incident, Problem, Change, Release, Config,
Performance and Knowledge Management)
WAN
D
E
S
I
G
N Maintenance (Co-Brand or VBM)
LAN
WLAN
(incl
BYOD)
UC
(incl
Video)
DC SEC
Deployment/Remediation (PM, CS, FOIS)
Procurement
Discovery / Audit
G
O
V
E
R
N
A
N
C
E
End of Term Disposition
“As a Service” Model / Asset Buy Back
a cohesive framework to be a trusted advisor

52
The Orange pedigree
 Orange manages 1,000,000+ devices and over 60 years of
operational experience
 Orange is ISO-certified, has carrier-class processes and
1,100 ITIL-certified global resources with best-in-class
service model
 CIC can manage customer, Orange, and Third Party-owned
equipment, anywhere around the world
 Outstanding customer experience- we are world class-
score of 81 by Ocean82 for voice of customer- April, 2014
 Orange standardizes & automates management of a
heterogeneous infrastructure (different technologies,
different OEMs), globally

53
collaboration
Orange
collaboration

54
network
solutions
 MPLS networking
 hybrid networks
 VSAT
and management
 Contact Center
Access
integration
services
 ITIL management
 Security
 Data Center
IT & cloud
services
 cloudy co-lo
 IaaS
development
 M2M
collaboration  combining UC ,
video, voice/SIP
 multi-vendor
environment
integration
cross
solution
synergies
voice/SIP
 multi-vendor
environment
integration
cross
solution
synergies

55
our cloud / collaboration GTM
serve
customer
contact centers,
help desks,
info portals
share
file & doc
sharing,
wikis, blogs,
social tools
discuss
voice
telephony
IM
meet
web, audio
and video
conferencing
Orange
collaboration

56
who needs cloud connected collaboration?
global, decentralized companies that
need to work as if they were in one room
businesses embracing consumption
economics & predictable pricing models
enterprises with significant numbers of
globally dispersed knowledge workers
managers looking to help their internal
teams achieve business objectives
companies that react to market shifts,
driving rapid technology refresh cycles

57
our collaboration family
Microsoft
Lync
Cisco
Jabber
Business Together Cisco
Business Together as a Service
Business Together Microsoft
Telepresence Pass
Telepresence management
Polycom
cloud
premise
BusinessTalk
Telepresence management
Polycom

59
Back up ( IS summary )
 single, global contract delivered with
personalized service
 centralized, global quoting: cost-
management expertise in tax, import and
export services
 strategic partnerships with multi-vendors:
e.g.,: no other Cisco Partner holds Global
GOLD Service Provider & Service
Integrator status
 unmatched global coverage: global feet on
the street, underpinned by your Focus
Team and direct access to OEM Level 3
TAC when needed
 we are experts who know our business,
are aligned with OEMs and can leverage
their expertise to add value to your team
Orange has successfully provided
these services for many of the
world’s largest MNCs and other
network providers across 6
continents for 50 years

Orange Group Overview

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