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Agenda
Safety Culture
• Definition and Some Myth Busting!
• Benefits of a Successful Safety Culture
• Implementation Roadmap
Top 5 Tips for Success
Top 2 Traps
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
WHY? Reasons for World
Class Safety
• A moral obligation
• Required by employees
• Employee retention, satisfaction, performance
• Expected by society and customers
• Foundation of sustainability, brand, reputation
• Core to Business Success
• Controls costs
• Leads to improvements in productivity, efficiency,
quality, morale and new business value, innovation
• Provides a competitive advantage
• Sets a foundation for employee, customers &
stakeholders
• SUSTAINABILITY
• Expand to a uniting culture
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
• Set a Clear Safety Culture Vision and Strategy
• Define, Work and Measure a Safety Process
and Culture, within the Organization
• Ensure Multi-Level Leadership Drive
• Establish Clear Roles, Targets and
Accountability for all employees and
Leadership
• Design Consistent and Preventative
Processes, Integrated and Aligned with
Businesses Processes and Goals
• Focus on Innovative Performance, Leading
Indicators and Metrics
• System-based Root Cause Analysis
World
Class
Safety
Excellence
Exceeding
Compliance
Complete
Compliance
Inconsistent
Compliance
WHAT? World Class Safety
Performance
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
From: To:
• Government Regulations • Corporate Responsibility
• Rewards for Outcomes • Recognition for Behaviors
• Top-Down Control • Bottom-up Involvement
• Piecemeal Approach • System-based, Consistent Approach
• Placing Blame • Investigate & Correct Root Causes
• Reactive-Fix the break • Proactive-Prevent the break
• Rates, claim costs metrics • Leading indicator metrics
• Silo • Integrated and Aligned
• Priority • Value
WHAT TO DO?
Required Changes
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
HOW? Build A Safety Culture
within your Organization
• Definition and Strategy
• Roadmap
• Logical Change Process
• Leading Indicators
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
HOW? Build A Safety Culture
within your Organization
DEFINITION of a SAFETY CULTURE
• Visible Leadership Drive and Commitment
• Employee Involvement & Ownership
• Systemic Integration of S(SHE) into Business
Processes
• Leading Metrics/Data Analysis
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
Strong &
Healthy
Workforce,
Higher Morale &
Productivity
S&H
LEADERS
CULTURE PROCESS
 Safety is a Business Value
 Visible Leadership Drive
 Employee Involvement & Ownership
 Systemic Integration of Safety
 Leading Metrics/Data Analysis
 Right People
 Right Skills
 Right Role
 Right Structure
 Basic Foundation
 Leading Metrics
 Compliance & Prevention
 Aligned & Integrated
-
HOW? A Complete Strategic
Framework
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
HOW? Consistent Roadmap
• Sustain and build on
current strengths
• Close any gaps
• Involve and motivate
everyone… a shared
responsibility
• Follow a strategy &
implementation plan
1-Where are we going?
“CAN BE”
2-Where are we now?
“AS IS”
3-How do we improve?
“STRATEGICALLY-WHAT TO DO”
4-How will we know we
are making progress?
5-How do we strategically
continually improve?
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
Human Resources Processes
1. New employee hiring
2. New/transferred employee orientation (at all
levels)
3. Third party employee selection, retention and
management
4. Discipline
5. Recognition and reward
6. Leadership skill development
7. Leadership personal performance reviews
8. Labor management, negotiation and
agreements
9. Organizational design
10. Health benefits and wellness
11. Communications
Other Business Processes
1. Operations and Service- how work is done
2. Logistics-fleet mgmt
3. New work process changes
4. Quality processes, projects and training
5. Supply Chain: Critical raw material and supplier
selection and retention
6. Contractor selection, retention and management
7. Facilities/work environment –job
sites/warehouse/vehicle maintenance
8. Business Planning and Goal Setting
9. Business Development-New company, Mergers
10. Sales and Marketing
11. Compliance, Ethics, Security
12. Risk Management-Loss Prevention
13. SUSTAINABILITY
HOW? Focus on 24 Key Business Processes for
Pro-active S&H Integration and Alignment
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
1. Organization-wide, unifying and motivating Vision and Goals
• Motivating underlying beliefs; frequent and varied communications
2. Leadership Drive and Visible Commitment
• Demonstration- caring, serious, unwavering, process & solution focus
• PROVE IT—provide resources, time; overcome barriers and baggage
3. Employees Actively and Meaningfully Engaged
• Recognize, respect and address global nuances
4. Integrate and Align Safety (SHE) within the business processes and culture
• Engage the entire organization
• Recognize, respect and address global nuances
5. DO YOUR JOB! Coach, teacher, builder, driver, Clear-Easy-Desirable
TOP 5 TIPS FOR SUCCESS
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
1.Us-Not fulfilling our leadership role
 Still a safety cop-more blaming, discipline, procedures, training
 Do not assist/coach leaders
 Do not engage support processes and embedding safety
 Do not “make it easy” for leaders, employees, organization
 Are not a good leader – skill gaps; no roadmap, no plan, too tactical
 Are not a business partner- not business focused or siloed, “purist”
2.The Business
 S&H not integrated-safety is owned by safety
 Leaders blame employees, do not address safety risks in the work
tasks or supporting processes, decisions, goals
 Communications ad hoc and disjointed
 Goals and decisions are not transparent
 Superficial actions and engagement of all
TOP 2 TRAPS
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
1. Be prepared
2. Find allies – all levels, all functions
3. Follow the change model
4. Personally-build skills in leadership, motivation,
process thinking, strategic planning
5. Be patient, flexible, yet firm, and always
positive. Sometimes you may be unpopular.
6. Get help and resources—inside and outside the
company.
NEXT STEPS?
Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
OHSAS 18001 Training Courses
 OHSAS 18001 Introduction
1 Day Course
 OHSAS 18001 Foundation
2 Days Course
 OHSAS 18001 Lead Implementer
5 Days Course
 OHSAS 18001 Lead Auditor
5 Days Course
Exam and certification fees are included in the training price.
https://pecb.com/ohsas-18001-training-courses| www.pecb.com/events
?
908 652 1366
chansell@breakthroughresults.org
www.breakthroughresults.org
https://www.linkedin.com/in/cathyhansell/
https://twitter.com/SafetyCathy?lang=en
THANK YOU

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Building a Successful Safety Culture Agenda

  • 1.
  • 2. Agenda Safety Culture • Definition and Some Myth Busting! • Benefits of a Successful Safety Culture • Implementation Roadmap Top 5 Tips for Success Top 2 Traps Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 3. WHY? Reasons for World Class Safety • A moral obligation • Required by employees • Employee retention, satisfaction, performance • Expected by society and customers • Foundation of sustainability, brand, reputation • Core to Business Success • Controls costs • Leads to improvements in productivity, efficiency, quality, morale and new business value, innovation • Provides a competitive advantage • Sets a foundation for employee, customers & stakeholders • SUSTAINABILITY • Expand to a uniting culture Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 4. • Set a Clear Safety Culture Vision and Strategy • Define, Work and Measure a Safety Process and Culture, within the Organization • Ensure Multi-Level Leadership Drive • Establish Clear Roles, Targets and Accountability for all employees and Leadership • Design Consistent and Preventative Processes, Integrated and Aligned with Businesses Processes and Goals • Focus on Innovative Performance, Leading Indicators and Metrics • System-based Root Cause Analysis World Class Safety Excellence Exceeding Compliance Complete Compliance Inconsistent Compliance WHAT? World Class Safety Performance Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 5. From: To: • Government Regulations • Corporate Responsibility • Rewards for Outcomes • Recognition for Behaviors • Top-Down Control • Bottom-up Involvement • Piecemeal Approach • System-based, Consistent Approach • Placing Blame • Investigate & Correct Root Causes • Reactive-Fix the break • Proactive-Prevent the break • Rates, claim costs metrics • Leading indicator metrics • Silo • Integrated and Aligned • Priority • Value WHAT TO DO? Required Changes Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 6. HOW? Build A Safety Culture within your Organization • Definition and Strategy • Roadmap • Logical Change Process • Leading Indicators Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 7. HOW? Build A Safety Culture within your Organization DEFINITION of a SAFETY CULTURE • Visible Leadership Drive and Commitment • Employee Involvement & Ownership • Systemic Integration of S(SHE) into Business Processes • Leading Metrics/Data Analysis Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 8. Strong & Healthy Workforce, Higher Morale & Productivity S&H LEADERS CULTURE PROCESS  Safety is a Business Value  Visible Leadership Drive  Employee Involvement & Ownership  Systemic Integration of Safety  Leading Metrics/Data Analysis  Right People  Right Skills  Right Role  Right Structure  Basic Foundation  Leading Metrics  Compliance & Prevention  Aligned & Integrated - HOW? A Complete Strategic Framework Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 9. HOW? Consistent Roadmap • Sustain and build on current strengths • Close any gaps • Involve and motivate everyone… a shared responsibility • Follow a strategy & implementation plan 1-Where are we going? “CAN BE” 2-Where are we now? “AS IS” 3-How do we improve? “STRATEGICALLY-WHAT TO DO” 4-How will we know we are making progress? 5-How do we strategically continually improve? Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 10. Human Resources Processes 1. New employee hiring 2. New/transferred employee orientation (at all levels) 3. Third party employee selection, retention and management 4. Discipline 5. Recognition and reward 6. Leadership skill development 7. Leadership personal performance reviews 8. Labor management, negotiation and agreements 9. Organizational design 10. Health benefits and wellness 11. Communications Other Business Processes 1. Operations and Service- how work is done 2. Logistics-fleet mgmt 3. New work process changes 4. Quality processes, projects and training 5. Supply Chain: Critical raw material and supplier selection and retention 6. Contractor selection, retention and management 7. Facilities/work environment –job sites/warehouse/vehicle maintenance 8. Business Planning and Goal Setting 9. Business Development-New company, Mergers 10. Sales and Marketing 11. Compliance, Ethics, Security 12. Risk Management-Loss Prevention 13. SUSTAINABILITY HOW? Focus on 24 Key Business Processes for Pro-active S&H Integration and Alignment Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 11. 1. Organization-wide, unifying and motivating Vision and Goals • Motivating underlying beliefs; frequent and varied communications 2. Leadership Drive and Visible Commitment • Demonstration- caring, serious, unwavering, process & solution focus • PROVE IT—provide resources, time; overcome barriers and baggage 3. Employees Actively and Meaningfully Engaged • Recognize, respect and address global nuances 4. Integrate and Align Safety (SHE) within the business processes and culture • Engage the entire organization • Recognize, respect and address global nuances 5. DO YOUR JOB! Coach, teacher, builder, driver, Clear-Easy-Desirable TOP 5 TIPS FOR SUCCESS Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 12. 1.Us-Not fulfilling our leadership role  Still a safety cop-more blaming, discipline, procedures, training  Do not assist/coach leaders  Do not engage support processes and embedding safety  Do not “make it easy” for leaders, employees, organization  Are not a good leader – skill gaps; no roadmap, no plan, too tactical  Are not a business partner- not business focused or siloed, “purist” 2.The Business  S&H not integrated-safety is owned by safety  Leaders blame employees, do not address safety risks in the work tasks or supporting processes, decisions, goals  Communications ad hoc and disjointed  Goals and decisions are not transparent  Superficial actions and engagement of all TOP 2 TRAPS Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 13. 1. Be prepared 2. Find allies – all levels, all functions 3. Follow the change model 4. Personally-build skills in leadership, motivation, process thinking, strategic planning 5. Be patient, flexible, yet firm, and always positive. Sometimes you may be unpopular. 6. Get help and resources—inside and outside the company. NEXT STEPS? Copyright © 2012 Cathy Hansell, Breakthrough Results,® LLC. All Rights Reserved.
  • 14. OHSAS 18001 Training Courses  OHSAS 18001 Introduction 1 Day Course  OHSAS 18001 Foundation 2 Days Course  OHSAS 18001 Lead Implementer 5 Days Course  OHSAS 18001 Lead Auditor 5 Days Course Exam and certification fees are included in the training price. https://pecb.com/ohsas-18001-training-courses| www.pecb.com/events