A commercial transport aircraft has been described as a million parts flying in close formation. Maintaining detailed records on all of these parts and components is both a regulatory and a “good business” requirement-- a massive, hugely paper-intensive activity Now however, the digital revolution offers the opportunity to transform maintenance by removing paper in favor of electronic record-keeping. The ultimate goal is to simplify maintenance operations using paperless technologies, thereby facilitating regulatory compliance and enabling new processes that will drive down costs. Join us for a special breakfast meeting on Tuesday 12 May at IATA’s offices for a presentation by IATA Senior Vice President, Safety and Flight Operations, Capt. Kevin Hiatt, and the project lead, Dr. Chris Markou, as they provide first-hand insights into how this immense project will impact the future of aviation. Speakers In February 2014, Kevin Hiatt joined the International Air Transport Association (IATA) as Senior Vice President of Safety and Flight operations. In that position, he is responsible for five divisions and over 100 team members providing safety, operational, audit, quality, air traffic, and data support and information. Kevin joins IATA from the Flight Safety Foundation (FSF) where he was appointed President and CEO in 2013, having joined FSF in 2010 as Executive Vice President. Kevin previously served as Vice President for Corporate Safety and Security for World Airways, and was with Delta Air Lines for 26 years in various positions, including Chief Pilot at the Hartsfield-Jackson Atlanta International Airport Pilot Crew Base from 2002 to late 2005. Chris Markou is working on Airline Operations Cost Management and Efficiency Improvement, exploring various cost reduction opportunities, efficiencies and synergies between the different airline functions. Chris has initiated the “Paperless Aircraft Operations” industry Think Tank to innovate the Airline Maintenance Operations through acceptance of new technologies and electronic acceptance of current paper functions. He is the Secretary to IATA’s Maintenance Cost Task Force (MCTF), the Airline Cost Management Group (ACMG) and the Aircraft Leasing Advisory Group (ALAG). Before joining IATA, Chris worked at Delta Air Lines in the Technical Operations (TechOps) Division. He developed the strategic framework in expanding TechOps into one of the leading airline MROs. Throughout his tenure at Delta he held various positions including Manager for Business Development and General Manager for Technical Sales – Marketing – Customer Service. Before joining Delta, he was an Assistant Professor at Emory University and Research Professor at Georgia Tech. Chris holds graduate degrees from Georgia Tech (MS and Ph.D. in Aerospace Engineering) and from Emory University’s Business School (Executive MBA). Chris has a Diploma from the Mechanical Engineering Department of the Aristotelian Univ. o

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The Digital Revolution Comes to
Aircraft Maintenance, Repair and
Overhaul (MRO)
IATA’s Presence and Leadership

2. Welcome to the Head Office of
International Air Transport Association
(IATA)
Your Hosts and Speakers:
Capt. Kevin Hiatt – IATA Senior Vice President,
Safety and Flight Operations
Dr. Chris Markou – Head of Operational Cost Management,
Safety and Flight Operations, IATA
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International Air Transport Association
 Air Transport Association of the Airlines and for the Airlines
 Reliable and trusted partner for the last 70 of the 100 years history
of commercial aviation
 250+ Member Airlines comprising 84% of total air traffic
 350+ Strategic Partners throughout industry

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Yours to Discover @ http://www.iata.org

5.  Filtering the Media Image through Statistical Evidence
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Flying Is The Safest Mode of Transportation

6. Proofing Environment with Specific Challenges and Constraints
Design → Type Certification → Aircraft Production
 High complexity with global supply chain
 5 to 10 years cycle prior to start production
 Facing major scope creep and time delays in design & certification
Entry Into Service → Airline Operations
 High complexity with global supply chain
 On going many years post type “out of production”
 Individual aircraft service lifespan usually 30+ years
 Airline Operation severely limited tolerance to timeline & schedule
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Project Management in Aircraft Programs

7. Maintenance Operations
MIS = Maintenance Information System
PMAT = Portable Maintenance Access Terminal
etc…
 “Connected Aircraft” operating with real time information available
at the point of use and often based on “Big Data” analytics
 Digital Tools = operational safety enhancers and enablers of
visibility, traceability and regulatory compliance for the operators
Flight Operations
EFB = Electronic Flight Bag
RNP = Required Navigation Performance
etc…
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Aircraft Operation in Digital Era = Digital Tools

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When Aircraft are e-enabled

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When Aircraft are e-enabled

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When Aircraft are e-enabled

11. The efficient and sustainable capability to:
 Collect and process a large amount of aircraft generated data;
 Track a large number of parts and equipment (both flyable and ground
based);
 Manage detailed technical records and documentation;
 Control a high value inventory and coordinate a diverse supply chain;
 Handle all technical aspects of aircraft asset transfer on delivery and lease
return;
 Provide full visibility and traceability of operation with auditable regulatory
compliance;
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Aircraft Maintenance Operation Involves …
and exercising this capability anytime and all year round.

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Project Management of a Paperless World
Key project management techniques enabled for higher
granularity and more accurate execution:
 Better integration of the Organization Break-down Structure (OBS)
with Work Break-down Structure (WBS)
 Efficient scheduling of resources, identification of constraints and
assessment of risks in the implementation of Critical Path Method
(CPM) or Program Evaluation Review Technique (PERT)
 Feasible and reliable real time Earned Value Analysis (EVA)

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IATA’s Paperless Initiatives
 IATA is in a strong position and capable of coordinating the
various multi-stakeholders, complex industry-wide efforts
Make It Happen !
Aircraft
Focused
Customer
Focused
Passenger Operations
Reservations, Ticketing and
Airport Processes
e-Ticketing
Boarding Pass on line
Check-in Kiosks
Operators, MRO Service Providers,
OEMs, Parts Distributors, Lessors
Successful Worldwide Implementation following
IATA specific mandate given by the industry
e-Records
e-Parts Tracking
e-Task Cards
e-Techlog
e-Signature

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Paperless Implementation Success Factors
 Real-time and point of use availability without useless
duplication of data
 Better answering regulatory requirements, operational and
commercial needs, with more flexibility and accuracy than
paper based alternatives; limitation of clerical errors
 Approval/Support from CAAs and adoption by all major
stakeholders
 Scalability, portability, interoperability and compliance
with harmonized standards neutral to user solution
 Security, sustainability and cost effectiveness

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Paperless Focus on Aircraft Maintenance
IATA Vision : stakeholders to simplify maintenance operations by incorporating
paperless technologies, thereby facilitating regulatory compliance and enabling
new processes to reduce costs Aviation
Authorities
IT
Companies
MROsAirlines
Lessors
Parts
Suppliers
OEMs
Logistic
Companies

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Segregating Projects & Preserving Harmonization
Aircraft Parts e-tracking
 Agree on what information to track
• Regulatory compliance
• Contractual obligations
• Protect asset value
• Operational efficiency
 Agree on “Birth Record”
• Cannot provide „Back-to-Birth“ Record when there is no „Birth“ Record...
 Independent of technology
• While RFID approach is today‘s leader, a single technology e-tag solution may
not fitt all needs
 Address “Production Aircraft” and “Aftermarket Solutions”
• Two-way approach securing one e-tracking standard

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Segregating Projects & Preserving Harmonization
Aircraft Parts e-tracking
 Today, every part of new aircraft not tracked is a lost opportunity
 Every part produced or overhauled post 2020 should be tracked
New Aircraft
Fix Date: 2020
Repair - Pool
No e -Tag
e -Tag e -Tag
e -Tag
Old Aircraft
Industry
commitment

18.  Natural medium of documenting maintenance for e-enabled aircraft and logic
evolution medium for legacy fleets
 Increased visibility, controllability & regulatory compliance accuracy are key
gains with EAMR → support of aircraft ops. & MIS usage
 Facilitation of implementation to be secured by IATA through ICAO & CAAs
buy-in & active involvement
 IATA active to rally stakeholders (Operators, OEMs, MROs, Lessors) via its
EMG, ALAG, MCTF and other forums
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Segregating Projects & Preserving Harmonization
Electronic Aircraft Maintenance Records (EAMR)
EMG = Engineering and Maintenance Group; ALAG = Aircraft Leasing Advisory Group; MCTF = Maintenance Cost Task Force

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Segregating Projects & Preserving Harmonization
Aviation Identity Management*, e-signature
 Address the ID of all players involved
• Company entities’ identity (e.g. line station, shop etc.)
• Employee physical identity (e.g. pilot, mechanic, inspector etc.)
• Asset identity (e.g. aircraft tail number etc.)
 Implement an ID relationship management scheme that provides
recognition of processes, records and sign-offs
 Release certificates (e.g. FAA 8130-3, EASA Form 1 with Spec2000 Ch16
specs) signed and transferred electronically
 e-signature and cybersecurity are key to success (e.g. see ATA’s e-
business DSWG agenda & Spec42 provisions)
* Watch IATA’s website for a White Paper soon to be released in connection to this subject
DSWG = (ATA e-Business) Digital Security Working Group

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Segregating Projects & Preserving Harmonization
Aircraft Electronic Documentation
 Develop and promote the criteria for acceptance of
electronic documentation worldwide:
• Regulatory level: ICAO and CAAs- with Industry Standards
• Commercial level: Airlines, OEMs, Lessors, MROs etc.
 Templates to simplify documentation
• Non Incident Statement  Incident Clearance Statement
• Airframe Maintenance Template Agreement
 LLP Traceability Template - first step to track parts in a standard way
 Aircraft Readiness Log (ARL) - part of the Life Cycle start-up

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IATA Forums in Action
IATA coordinates several Airline Interest Focus Forums with varied
organizational statute

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International Air Transport Association