3. Ò Mission – To change the lives of the
people we serve through a reliable,
effective and affordable clinical practice
that exceeds our customers’
expectations .
Ò Vision – To be trusted by our community,
employees, and partners, as the clinical
provider of choice that clearly
demonstrates our value to our patients,
through our practice and our outcomes
and to be considered the organization
that others want to emulate.
Ò Values – Public Service and Community
Engagement; Responsibility and
Accountability; Innovation and
Sustainability; Diversity and Inclusion;
Ethics and Integrity.
Ò Core Competencies – Patients, Practice,
Outcomes.
DEDICATED TO SERVICE, IMPROVEMENT,
AGILITY, AND RESPONSIVENESS
4. PILLARS OF EXCELLENCE
Ò People
Ò Service
Ò Quality
Ò Finance
Successful execution of the
Pillars of Excellence produces
Growth and Sustainability
5. STRATEGIC OBJECTIVES – PILLARS OF SUCCESS
Ò People:Be an employer that quality EMS
professionals want to join; where they can grow
into recognized industry leaders, and where
they can enjoy long and satisfying careers.
Ò Service:Be driven by the delivery of high
quality care, attention to detail, and variety of
services that are designed to meet the broad
range of community needs
6. STRATEGIC OBJECTIVES – PILLARS OF SUCCESS
Ò Quality:
Have a culture of excellence through
continuous improvement of quality and safety
in everything we do.
Ò Finance: Have an effective and transparent
financial model that insures good stewardship
of public funds.
7. STRATEGIC GOALS
People Service Quality Finance
• Attract, recruit, • Be an • Build a clinical • Utilize effective
hire and retain organization that practice that financial
quality people. strives to enhances quality management
• Have a workforce improve the lives through error tools and
that knows what of people in our proofing methods that
is expected of community. • Be an industry allow for fiscal
them. • Have a service leader in transparency
• Foster an delivery model innovation, and
environment of that best service collaboration, accountability
individual growth our community clinical • Provide value to
opportunities. • Put service performance and the community.
• Have an before self evidence based • Provide quality
informed • Support our practices cost efficient
workforce employees • Promote services to the
engaged in efforts to help ownership in community.
decisions. others. safe practices.
• Have an
informed
community
8. LEADERSHIP CULTURE
Ò Moving from leader to leadership focus
Ò We Lead
Ò Leading with Love and Respect
Ò I-Squared Leadership
9. Leading
With
Love and Respect
Ernesto Rodriguez, BAAS, LP
Chief of EMS
Austin-Travis County EMS
Copyright Ernesto M. Rodriguez 2006
10. Two Important Things For Leaders To
Do
n Identify your destination
n Make the Journey
Copyright Ernesto M. Rodriguez 2006
11. Ways To Know Your Destination
n Mission Statements
n Vision Statements
Copyright Ernesto M. Rodriguez 2006
12. So What About the Journey?
n The long haul
n Everyday
n Day In – Day Out
n Your Commitment
n The Absolute
Hardest Part of Your
Job
Copyright Ernesto M. Rodriguez 2006
13. What’s Our Job All About?
Copyright Ernesto M. Rodriguez 2006
14. Our Job Is To Build and Produce Results
=
Tools
Copyright Ernesto M. Rodriguez 2006
15. How Do We Go About It?
n Management
n Leadership
Copyright Ernesto M. Rodriguez 2006
16. Management
Management is about coordinating people;
their knowledge, skills, and abilities; and their
tools. This is simply making sure that people
have the tools they need so they can use
their knowledge, skills, and abilities to get
their job done.
Copyright Ernesto M. Rodriguez 2006
17. Leadership
Everyone talks about it; a lot of people teach
about it, many of whom don't know what it is
or have ever done it... But most of us
recognize good leadership when we see it!
Copyright Ernesto M. Rodriguez 2006
18. Leadership
Its about inspiring people to use their
knowledge, skills, and tools to create
phenomenal results that are exciting,
refreshing, and revolutionary. In other words:
1 plus 1 doesn't equal just 2 anymore.
(Warning… this is The World According to Ernie)
Copyright Ernesto M. Rodriguez 2006
19. If You Don’t Think Inspiration is
Important…
Try Breathing without it.
Breathing is essential to life. It requires
inspiration and expiration. Of the two phases,
inspiration is an ____ process and expiration
is a ____ process.
Copyright Ernesto M. Rodriguez 2006
20. My Personal Goal…
Inspire one person everyday…
If I end my day and have not had an
inspirational encounter with at least one
person… then I’m not done yet.
The most meaningful thing I can do is inspire
someone.
Copyright Ernesto M. Rodriguez 2006
21. So… How Do We “Do” Inspiration?
n Know who you are.
n Know what you believe.
n Live what you say.
n Speak your heart.
n Lead with Love and Respect.
Copyright Ernesto M. Rodriguez 2006
22. Leading with LOVE
Love is a passion word. It conveys a whole
assortment of meanings. It is an emotion. It
is so strong that some people cannot say it to
one another. We know it from the feelings
we experience.
Love is not expected at work. We are taught to
avoid it. It is not “professional.”
Love is human. It is essential. It is part of our
lives. We need it.
Copyright Ernesto M. Rodriguez 2006
23. Leading with LOVE…
n Loyalty
n Obedience
n Validation
n Expression
Copyright Ernesto M. Rodriguez 2006
24. Lead with RESPECT
n Relay
n Evangelize
n Sincere
n Prosperity
n Essential
n Compassionate
n Tough
Copyright Ernesto M. Rodriguez 2006
