2. ! Possession
! Quality
! User Experience
! Relevancy
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3. ! Possession
• Mail is automatic
• Mail is perpetual
• Mail is anticipated
• We know where you live
• We know what you spend
• We know what you read
• We know your test scores
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4. ! Quality
• About commitment
• About perceived value
• About brand
• About intrigue
• About materials
• About feel
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