General liability claims can come at any time, in any form. Purchasing insurance for this type of exposure is the first line of defense against many common claims. General liability insurance covers claims of bodily injury or other physical injury, property damage, personal injury and advertising injury. While Patrice N Hall at DFW selected a new risk information system (RMIS), Origami Risk. Currently implementing a RMIS for the airport inclusive of claims management, safety and enterprise risk management components. Additionally manages insurance requirements and certificates of insurance compliance. For More :- http://www.youtube.com/watch?v=cwS7Ui1B1yM&feature=youtu.be

1. Patrice N Hall - Tips to Prevent General Liability Claims
Patrice N Hall
Claims Management, Safety

2. Ways Your Business Can Assist In General Liability Claim Prevention
 Parking Lots & Sidewalks
 Slippery Surfaces
 Interior/Exterior Lighting
 Flooring
 Spills & Wet Surfaces
 Furniture & Fixtures
 Bathroom Safety
 Establishment at Large
 Fire Safety

3. Parking lots and sidewalks should be
routinely inspected and maintained.
During the winter season, be sure to
perform timely maintenance of
parking lots.
Have the parking lot plowed by a
professional if snow has fallen. You
should also inspect the parking lot for
any potholes that may need to be
filled. While tending to the parking lot,
do not forget the sidewalks! Be sure
that they, too, are shoveled and
cleared.
Parking Lots & Sidewalks

4. During the spring especially, snow
can melt from above-freezing
temperatures during the day and
re-freeze from below-freezing
temperatures at night.
Use sand and/or salt in outdoor
areas that are known to freeze
and might be slippery (sidewalks,
front entrances – especially brick
surfaces, patios, etc.).
Slippery Surfaces

5. Incidents are more likely to occur
in dark or poorly lit areas.
Check all lighting both inside and
outside of the property (especially
in the parking lot) for “dark spots”
to ensure that all areas are
properly illuminated.
Interior/Exterior Lighting

6. Periodically examine the rugs and
flooring for any “lifting” or repairs
to avoid trips and falls. If any
repairs need to be made, do so
immediately.
Slip-resistant floor materials and
treatments should be applied to
necessary areas (including dance
floors).
Flooring

7. Ensure rapid cleanup of spills and
use movable “caution” signage.
If the interior floor is wet from rain
or melting snow being brought in
by patrons, be sure to utilize
“caution” signs to notify the public
of the wet floor.
Spills & Wet Surfaces

8. Check chairs and tables for any
“rickety” spots that could cause
drinks or food to fall, or even
worse, an individual! Ensure all
tables and chairs are stable.
A routine maintenance program
should be implemented to inspect
and repair furniture and fixtures.
Furniture & Fixtures

9. Place restroom soap and hand
dryers/paper towel dispensers in
areas where soap and water drips
are minimized.
All restrooms should be cleaned
on a regular basis to avoid water
or soap leakage, especially from
customers and employees
washing their hands.
Bathroom Safety

10. Review the establishment as a whole to
ensure a safe environment for patrons and
employees. The layout of the restaurant
should be carefully planned to avoid any
incidents.
You should also adhere to maximum
occupancy regulations, ensure egress
areas are maintained free and clear,
separate delivery areas from patron
parking and entry areas, ensure parking
lots contain minimal shrubbery and vision
obstruction for patron security, and you
should also utilize exterior cameras
wherever appropriate.
Establishment at Large

11. Inspect all smoke detectors to ensure
that they are completely functional
and do not need to be replaced. Also
make sure that all exits are clearly
marked.
Emergency power sources for egress
lighting should be tested regularly.
Appropriate kitchen fire safety
equipment should be installed and
routinely cleaned and inspected.
Fire Safety

12. Patrice N Hall
Tips to Prevent General Liability Claims