Here are my top tips for teaching Business English, based on more than 20 years experience as a teacher and teacher trainer.

1. Ten Top Tips
for teaching
Business English
for teachers for learners

2. for teachers for learners
Tip 1: Focus on words already known passively
All reading texts and listening scripts contain :
1. Known words, actively used (dog, company, marketing)
2. Known words, not actively used (feature, revenue, ‘meet’ a target)
3. Unknown words (smattering, sturdy, reviled)
Students’ eyes are drawn like magnets to #3 words. And we feel good
explaining them – isn’t that what teaching is all about?
But #3 words are likely to be low-frequency and therefore not very useful.
They will also be quickly forgotten. And even if students do learn them,
will they be understood by other non-native speakers?

3. for teachers for learners
Much more useful to focus on the #2 words! Say to the students:
“In this text you will find some words you don’t know. For homework, you can find them in a
dictionary and write the translations. But remember that they may not be very useful – if they are
new to you, they are probably not very common. In class we are going to do something different. I
want you to find all the words and phrases that you already know, but don’t actively use yet.
Then underline them. Okay, start reading.”
The act of choosing and underlining the words will bring them strongly into attention.
An obvious follow up is for the students to include the words in personalized sentences, similar to
ones they might speak in real life. At the end they can read out their sentences to the class . That
gives further ‘noticing’ and attention (other people’s words), and some sentences will provoke
comment , laughter or discussion.

4. for teachers for learners
Tip 2: Make a mind map of an authentic text
Problems with authentic texts:
1. The same problems mentioned in Tip 1 – students are drawn to
unknown words which may not be very useful. We have all taught
classes where huge amounts of time are spent with students scanning a
text and writing translations of unknown words in the margin. At the
end they know very little about the content of the text.
2. With an authentic text this problem is much greater. Journalists use
language to engage a native speaker audience: puns, metaphors,
cultural references, ‘clever’ language instead of clear language, etc.

5. for teachers for learners
Solution. Follow this lesson plan:
1. Ask students to read the text and underline key words and phrases that are
important to the meaning. (Save Tip 1 for later – here you want them to
focus on meaning, not vocabulary building).
2. Next, they should produce a mind-map of the article: title of article in
middle, three or four main points in the article as the inner ring, and key
words and phrases as outer branches of the main points. As a model, sketch
the diagram on the next slide on the board. Note that this stage (reading
the text and producing the mind map) can be done for homework.
3. Students now summarize the article to a partner – using their MM and not
the original text.
4. Students turn over their MMs face down and work with a new partner.
They summarize again, from memory, not using the MM.

6. for teachers for learners
Key word or phrase
Key word or phrase
Article title
Point 2
Point 1
Point 4 Point 3
Key word or phrase
Key word or phrase
Key word or phrase

7. for teachers for learners
You, and the students, will be amazed by their fluency at stage 4.
Remember that they have:
• Processed the text for meaning when selecting key words and
phrases to underline.
• Processed the text for meaning when deciding what are the
three or four main points.
• Rehearsed the summarizing activity in their minds when
producing the mind map.
• Had guided, structured speaking practice with the first partner
at stage 3, using the mind map as support.

8. for teachers for learners
Tip 3: websites for classroom material
http://knowledge.wharton.upenn.edu/
Wharton Business School site: Finance,
Marketing, Management, etc.
Articles, podcasts (with scripts) and
videos (with scripts).
Articles quite long, so read first yourself
and choose a few key paragraphs to use
in class.

9. for teachers for learners
www.ted.com/talks
Short videos where academics
and ‘thought leaders’ give
presentations on their research.
Transcript on screen. Choose a
topic that the students are
already familiar with and it’s okay
for Upper Int upwards.
Students love the authenticity of
seeing real people giving talks.

10. for teachers for learners
www.slideshare.net/explore
Slideshare is to Powerpoint what
YouTube is to video. A platform
for thousands and thousands of
PPTs.
Many slide ‘decks’ are well
designed and interesting.
Especially recommended for all
things marketing-related. But all
human life is there.

11. for teachers for learners
www.bloomberg.com/businessweek
An American weekly magazine, less
dry and intellectual than the
Economist. Free.
Longish articles, but good in-depth
analysis. Choose selected
paragraphs.
Can have a lot of informal, low-
frequency language.

12. for teachers for learners
http://www.mckinsey.com/insights
McKinsey is very high-level, big picture
analysis of Strategy, Marketing,
Organizational change, etc.
They are the organization that CEOs use
as consultants.
Long articles, but good in-depth
analysis for senior managers with a
good level of English. Choose selected
paragraphs.

13. for teachers for learners
Tip 4: a warmer for Social English
Write this on the board:
Student A
1. Really? Right/Yuh.
2. Echo key words/phrases.
3. Ask questions.
4. Little words:
No! Wow! Fantastic!
That’s amazing!
Student B
… And what about you?

14. for teachers for learners
Follow this procedure:
1. Point to line #1. Lots of funny listen and repeat for ‘Really!’ and ‘Really?’. Ditto ‘Right/Yuh’. Then 30
second demo of one student telling you something (eg what they did this morning) and you doing
‘Really?’ and ‘Right/Yuh’.
2. Point to line #2. Establish idea of echoing back key words to show interest. Then 30 second demo of
another student telling you the same thing. You echo key words as well as throwing in an occasional
‘Really?’ and ‘Right/Yuh’.
3. Point to line #3. Establish idea of Yes/No and Wh- questions, with a few examples based on previous
two stories (to show that context is important). Another demo where you put all three techniques
together. This time a student can tell you a more interesting story, eg what they did on their last
vacation.
4. Point to line #4. Elicit a few more words and short phrases if you like. Final demo with you using all
four techniques and another student telling you a story. This time tell them that after a short time
they should say: ‘And what about you? Where was your last vacation?’
5. Students work in pairs to do similar activities themselves. Break down into stages according to level.

15. for teachers for learners
Tip 5: Use silence and calm
I think that the biggest difference between how I teach now and how I taught ten
or twenty years ago is my use of silence in class.
In the old days I filled lessons 100% with sound and activity. Students spoke and had
discussions and did tasks, and I set things up and explained language and
entertained. Lessons were high-energy and buzzy. All that hasn’t changed, but it’s
now dropped to maybe 90% of the lesson time. The remaining 10% is silence. I now
put much more value on silent preparation before an activity, silent reflection on
language, and internal thought processes generally. I know recognize that deep
mental processing happens when the mind is calm, focussed and undistracted.
On the next few slides are some examples. They are all simple, but I believe they
are profound in their impact and non-obvious in the ELT classroom.

16. for teachers for learners
If I have a reading text, I give plenty of time for calm, silent reading
regardless of any prediction or comprehension exercises in the book.
I don’t believe students need a ‘reason to read’ in the sense of an activity
to do. We all read for interest every day without exercises and tasks.
And when students are reading, I tell them to do it in complete silence,
keeping any questions about vocabulary etc. until everyone has finished.

17. for teachers for learners
If I have a listening exercise, the audio will fill the silence. But the students’
minds can be calm and undistracted by textbook questions and exercises.
So before playing the audio I ask them to close their eyes. I say “Listen with
eyes closed, no exercise or task, just focus on the words”. At the end I ask
them “how much did you understand, to the nearest 10%?”. They tell me.
Then I play it again, ditto with eyes closed. I ask them how much they
understood now. Usually it is 20% more.
Then I ask them to look at the script in the back of the book, keeping
questions until everyone has finished. I deal with the questions. Then I ask
them to close their eyes again, and really focus on the words and try to
hear every single one. I play the audio a third time.
It becomes an exercise in pure micro-listening.

18. for teachers for learners
If students are finding a conventional grammar or vocabulary exercise
difficult, I just stop it half way through. I ask them to put their pens down
and relax. I read aloud question #1 exactly as it is in the book, without
giving the answer. For example, if it is an exercise where the students fill
the gap, then I read the whole sentence saying ‘mmm’ for the gap. I ask
students to think of a possible answer, but not to call it out. Then I read the
sentence again, supplying the correct answer myself. I move on to
question #2 and repeat: I read, students think in silence, and I read again
with the correct answer. Then they do the exercise themselves, normally.
If the exercise is important, and the students have almost understood, then
I continue until the very last question. The students have not spoken, or
written anything. They have just thought, and then listened to my answers.
Finally I ask them to work in pairs to do the exercise themselves, from #1.

19. for teachers for learners
I use silence during language feedback at the board. I do this in a deliberate,
strategic way. Silence allows time for mental processing.
 I am at the board, feedback notes in hand, after a task. I am going to write up
something from my notes that a student said. It could be a lack of vocabulary, a
lexical simplicity that needs developing, a mistake in a phrase (vocabulary or
register), or a grammar mistake.
 I will of course try to elicit the correction/improvement, guiding students with
hints, concept questions, etc. BUT … I leave a few seconds silence first, after
writing and before eliciting. I move away from the board and withdraw eye
contact from the students.
 At this moment, during this silence, language acquisition is taking place!
Students are activating their passive knowledge to reformulate what they see on
the board. They are getting practice at self-correction/self-improvement.
 The next time they say the same thing (in class or outside) they are far more likely
to notice it in their own stream of speech and self-correct/self-improve.

20. for teachers for learners
Tip 6: Use ‘Teacher Talking Time’ mindfully
Yes, teachers talk too much in class. Students need speaking practice, not us.
But, it’s also true that YOU are the best listening material in the class.
Take an active, mindful, part in discussions. Students will be listening to your
words with high levels of attention and noticing:
Grade your language.
Choose appropriate occasions to use a new word. Make it count. Use your
voice for emphasis.
Help students by reformulating what they say as they speak. But make these
interventions very brief. Write them down and return to them at the board
later. You don’t want the students to lose their train of thought.

21. for teachers for learners
And here is one specific activity using ‘Teacher Talking Time’ with a text. The text can be
from a book used in class, or authentic from the web.
1. Teacher reads a text aloud, just a fraction slower than natural pace to help the students.
Students close eyes and listen. They don’t see the text yet.
2. Students in pairs: can they remember the main points?
3. Teacher reads it again. This time, the students write down key words they hear while the
teacher is reading. Just any random words they catch.
4. Students in same pairs: looking at their notes, can they summarize the main points now?
5. Teacher hands out the text and reads it aloud again. Students just follow along, silently
reading. Teacher answers their vocabulary questions at the end.
6. Discuss the content of the text as a whole class.
Note three benefits to you reading a text aloud: your automatic chunking and stress of key
words will help comprehension; the class will stay together; you will avoid some of the
questions about unimportant, low-frequency vocabulary.

22. for teachers for learners
Tip 7: Record One-to-One students
Record 1:1 students whenever they are speaking (you don’t have to use it).
After a useful/interesting bit of speaking, playback the recording to them as soon as they
finish. Pause the recording frequently to correct and extend language.
Work collaboratively with the student: offer them the chance to reformulate before you
do so; allow them to pause the recording as well as you.
I use Sony ICD-PX312 digital voice recorder.
Smartphones/laptops also work fine.
Make sure you know how to go back quickly to the last bit
of speech so that you can re-listen.

23. for teachers for learners
Tip 8: Explain the learning process
A student sighs and says they are making no progress. Others agree. The
mood is the room is suddenly subdued. The students need motivating.
What can you do?
This is what I do. I choose ONE of the diagrams on the next two slides. I
quickly sketch the diagrams on the board, and follow the accompanying
procedure.
The diagrams give the students a simple insight into the learning process,
and help them to understand their feeling of lack of progress.

24. for teachers for learners
This is a graph with overall upward progress,
but long plateaus and some dips.
I ask students to remember how learning
other skills was also like this: learning a
musical instrument, learning how to drive,
learning how to use a piece of software, etc.
After some time it seems easy and
automatic, but there is always an initial
phase of practise, forgetting, and periods of
no progress.

25. for teachers for learners
I sketch a funny head with eye, ear, mouth and brain.
 Arrow into eye and ear: ‘Awareness’
 Brain: ‘Passive understanding’
 Arrow out of mouth: ‘Active speech’
Then, lots of little boxes (language items) in a line
coming into the eye and ear, moving to the brain,
going round in the brain, moving to the mouth, and
finally coming out of the mouth.
I say to the students something like this:
“Don’t worry, there’s plenty of stuff on the assembly
line, it just isn’t ready to come out yet.”
“We’re going to cover a new language area today. It
will be Awareness. It won’t be ready to come out in
speech for a few more months. Don’t worry.”

26. for teachers for learners
Tip 9: a lesson on Intercultural Awareness
Here is my standard lesson on Intercultural Awareness. It is based on the Richard
Lewis model of culture. You don’t have to agree with the model to use it in class:
the whole point is to provoke discussion. For the record, I do largely accept it.
You will need the diagram on the next page, and the ‘answers’ in two slides’ time.
You may want to transfer these two images to handouts, or show them as PPT
slides on an IWB. You can find the original images by typing ‘Lewis Model Of
Culture’ into a search engine. Be careful – the images on the web have ‘the answer
key’ in the middle, and I have carefully removed this on the next slide.
Note also Richard Lewis’ website: www.crossculture.com/about-us/the-model/

28. for teachers for learners
Procedure
1. Show students the diagram. Give them a few minutes to study it in
silence. If they spot the words ‘Linear Active’, ‘Multi Active’ and
‘Reactive’ in the three corners of the triangle, say you will explain them
later. It’s better to ignore these words if possible at this stage.
2. Ask the students: ‘What values and behaviours to the three corners of
the triangle represent?’ You could elicit one example to get them
started (see next slide). Have them work in small groups to brainstorm
ideas then share ideas with the class.
3. Show students the ‘answers’ on the next slide, which come from
Richard Lewis. Allow silent reading and reflection time. Ask for
reactions, and of course students are free to disagree. It’s just one
person’s opinion and insight.

30. for teachers for learners
Tip 10: Remember pronunciation!
Drilling of word stress to help retention in memory.
a na ly sis
Drilling of whole functional phrases to help retention in memory.
Can I just interrupt for a moment?
Using sentence stress to bring out meaning.
Use Presentations as a context here. Each sentence we speak has a few key words,
and these will be stressed to bring out the meaning. Of course the key words have
stressed syllables inside them. These stressed syllable need really stressing.
Work through and drill an example, then students work out the stress for their own
very short text/presentation extract.

31. for teachers for learners
Use pausing for dramatic effect.
Use Presentations as a context here. Pausing just before a word creates impact
and attention - the listener awaits the next word with interest.
Pausing just after a word gives the listener a moment to absorb the information.
Work through and drill an example, then students work out the pauses for their
own very short text. Pauses can be marked on paper with a line.
Combine sentence stress + pausing for maximum impact.
First give a model. Choose two or three paragraphs that all students can see.
Say you are going to read it aloud like a politician giving an important speech, or
maybe a preacher. Then go for it: have fun and read with exaggerated impact.
Just be spontaneous. If you like, read it again emphasizing different words.
Then students try it, using the same text, or some paragraphs from their own
presentations.

32. That’s all, folks!
Please check out my two websites.
For teachers: tips and techniques
For learners: eLearning