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Paul B. Thornton
WELCOME
Managing in Today’s
Business Environment
Paul B. Thornton
Demanding
+
Challenging
MANAGER
Bosses
MANAGER
Bosses
Customers
MANAGER
Bosses
Employees
Customers
MANAGER
Bosses
Employees
Stockholders Customers
Competition
Survive
and
prosper
1. Open
1. Open
2. Curious
1. Open
2. Curious
3. Willing
Bottom line…
Keep Improving!
Paul B. Thornton
»Professor, Business
Administration
»Springfield Technical
Community College

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Editor's Notes

  1. Macro—Economy, Industry Micro—Company Level Personal—Individual Customers want more service, better quality lower cost. Employees want more pay—better benefits. Capitalism—has no finish line! Stockholders want bigger dividends and the stock price to increase.
  2. Macro—Economy, Industry Micro—Company Level Personal—Individual Customers want more service, better quality lower cost. Employees want more pay—better benefits. Capitalism—has no finish line! Stockholders want bigger dividends and the stock price to increase.
  3. Macro—Economy, Industry Micro—Company Level Personal—Individual Customers want more service, better quality lower cost. Employees want more pay—better benefits. Capitalism—has no finish line! Stockholders want bigger dividends and the stock price to increase.
  4. Macro—Economy, Industry Micro—Company Level Personal—Individual Customers want more service, better quality lower cost. Employees want more pay—better benefits. Capitalism—has no finish line! Stockholders want bigger dividends and the stock price to increase.