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Implementing change

The roles, responsibilities, and actions required to successfully plan and implement change.

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Implementing change

  1. 1. Implementing Change Paul B. Thornton Author, Speaker, Trainer, and Professor- Business Administration
  2. 2. Implementation
  3. 3. 1. Roles & Responsibilities
  4. 4. Roles & Responsibilities –Sponsor
  5. 5. • Sponsor provide support and resources to make the change happen.
  6. 6. Roles & Responsibilities –Sponsor –Project Leader
  7. 7. • Project Leader staffs and leads the implementation team
  8. 8. • Project Leaders need…  Task Skills  People Skills  Diagnostic Skills
  9. 9. Thinking & Feeling
  10. 10. Roles & Responsibilities –Sponsor –Project Leader –Implementation Team
  11. 11. • Implementation team—creates and implements a project plan to accomplish the desired change.
  12. 12. Video Clip • Joe Clark is the former principal of Eastside High School in Paterson, one of New Jersey’s toughest inner city schools.
  13. 13. • Who is the _____ A. Sponsor B. Project Manager C. Implementation Team
  14. 14. Q-1 Bob Brown Case Study –A. Target group? What specific changes do they need to make? –B. Secondary Group? What changes do they need to support the target group?
  15. 15. 1. Roles & Responsibilities 2. Target Group
  16. 16. Identify the Target Group
  17. 17. –What specific changes are needed?
  18. 18. • …want our sales reps to be “world class.”
  19. 19. • “We need to change the culture to be more customer focused.”
  20. 20. • “We need to be more entrepreneurial.”
  21. 21. –Are they able and motivated to change?
  22. 22. • Able—Knowledge, skills, time, and equipment/resources
  23. 23. • Able—Knowledge, skills, time, and experience • Motivated—confidence and desire
  24. 24. Motivated but not able Able & motivated Not able & not motivated Able but not motivated Hi Lo Motivation Lo HiAbility Diagnose
  25. 25. 1. Roles & Responsibilities 2.Target Group 3. Secondary Group
  26. 26. Identify the Secondary Group
  27. 27. –What specific actions do they need to take?
  28. 28. • Are they able and motivated to change?
  29. 29. Small Group Discussion 1. Which is easier to deal with—lack of ability or lack of motivation? 2. What percentage of the target group members need to be in the “able and motivated” box for the change initiative to move forward?
  30. 30. 1. Roles & Responsibilities 2.Target Group 3. Secondary Group 4. Project Plan
  31. 31. Motivated but not able Able & motivated Not able & not motivated Able & not motivated Hi Lo Motivation Lo HiAbility Plan………………..
  32. 32. 1. Plan to Enhance Ability
  33. 33. 2. Plan to Enhance Motivation
  34. 34. Remove Obstacles
  35. 35. 3. Plan to Launch •Kick-off meeting
  36. 36. 4. Plan to Deal with People • 20% Pro Change • 60% On the Fence • 20% Resist
  37. 37. 5. Plan to Communicate
  38. 38.  Precise Leaders Get Results!

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