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Listening skills

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Seven steps you can take to improve your listening skills.

Published in: Business
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Listening skills

  1. 1. Listening Skills Paul B. Thornton
  2. 2. SEVEN ACTIONS
  3. 3. 1. ABC
  4. 4. Curious
  5. 5. 1. ABC 2. Remove Distractions
  6. 6. 1. ABC 2. Remove Distractions 3. Make eye contact
  7. 7. 1. ABC 2. Remove Distractions 3. Make eye contact 4. Don’t interrupt
  8. 8. 1. ABC 2. Remove Distractions 3. Make eye contact 4. Don’t interrupt 5. Observe body language
  9. 9. 1. ABC 2. Remove Distractions 3. Make eye contact 4. Don’t interrupt 5. Observe body language 6. Ask questions
  10. 10. 1. ABC 2. Remove Distractions 3. Make eye contact 4. Don’t interrupt 5. Observe body language 6. Ask questions 7. Test for understanding
  11. 11. BottomLine... Identify what the speaker wants you to know or do!
  12. 12. The Benefits…
  13. 13.  People feel valued
  14. 14.  People feel valued  Learn
  15. 15.  People feel valued  Learn  Reduce Mistakes
  16. 16. Improve your listening skills…
  17. 17. Paul B. Thornton Professor, Business Administration Springfield Technical Community College

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