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Fun ways to deal with difficult people for meetings, presentations, focus groups and courses
If you are running an event like a meeting, presentation, sales pitch, focus group, or course
You may have to deal with some funky behaviour like people coming in late, texting 
on their phone, or falling asleep
But what can you do if you can’t tell them off
Like when the person misbehaving is senior to you
A prospect
Or a paying customer
You need to take control without losing your cool!
First
Take a deep breath and remind yourself
That the bad behaviour is probably not about you
“My son is ill at home”
“I have no reason to be here”
“I got no sleep last night and it is hot in this room”
Then
Use these 5 fun strategies
#1 easy way to deal with lateness
Because you can’t do this: “we are going to have a chat about timekeeping!”
Close the door and start on time! Don’t reward what you don’t want by waiting
And because no-one likes to do this (walk into a session that has already started)
He won’t be late again and neither will the rest of us
Sorry guys!
You didn’t delay your session, inconvenience the 
people who were on time, get stressed or 
annoyed and you got an apology… all without 
saying a word
#2 easy way to deal with discontent
If the group is just generally unhappy, don’t ignore it, deal with it head on
If the session is optional 
If the session is optional
Start by stating the purpose of the event and who would benefit from it, then let 
or make, the people who feel they would not benefit leave
If the session is mandatory
Talk about how people feel about the event first
If it threatens to carry on too long or become too destructive 
start questions with ‘considering’
Like this
Considering we ARE moving to Alaska, what would you like to 
get out of the session today?
Repeat until everyone is happy to get on with the 
session despite their reservations
#3 easy way to deal with 20 questions
Sometimes you might need to reign people in when they get off-track
If they are irrelevant questions say: ‘let’s talk about that afterwards since 
it’s not a group issue’
If the questions are relevant (but there are just too many)
Say: ‘Let’s get back to our session since we are running out of time’
Fun Ways To Deal With Difficult People
Use the strategies for dealing with dominant types
Fun Ways To Deal With Difficult People
If one or two people dominate the meeting and no-one else can get a word in
“My experience is blah blah blah”
Subtly discourage them using your position in the room
Without turning your back on them move to a position where you will not have eye contact
Sitting on their desk is also a great way to include them with your proximity but give 
the floor to the rest of the class
Fun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult People
Try mentioning something they said earlier. No-one is humiliated and the near miss 
really makes people perk up
Fun Ways To Deal With Difficult People
While you are talking very slowly walk towards them. Make sure you don’t just look 
directly at them, that would be a bit creepy
Fun Ways To Deal With Difficult People
This also works really well if someone is nodding off
Fun Ways To Deal With Difficult People
Fun Ways To Deal With Difficult People
It works like magic
Ta da, you now own the room. Want to see more fun stuff?
Click the slide decks to view them in a new window
Want to know how to make spiffy slides? Article 10 training

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Fun Ways To Deal With Difficult People