This document discusses trends in education technology and how institutions can adapt. It notes that accountability, student success, consumerization of technology, and demographics are driving market forces. Institutions must empower users by embracing devices, moving from managing things to empowering users, and providing the right information to users at the right time. Technology can help focus on identity and control while differentiating institutions if implemented as part of a process focusing on quality and long-term gain over short-term pain. Gaming can influence learning through achievement engines and competency profiles that allow seamless transfer of learner achievements between educators and public accountability systems. Microsoft solutions can help with planning, assessment, accreditation, professional development, collaboration, accountability, student success