2. Mission Statement
FedEx Corporation will produce superior financial returns for its shareowners by providing high
value-added logistics, transportation and related business services through focused operating
companies. Customer requirements will be met in the highest quality manner appropriate to
each market segment served. FedEx will strive to develop mutually rewarding relationships with
its employees, partners and suppliers. Safety will be the first consideration in all operations.
Corporate activities will be conducted to the highest ethical and professional standards.
3. Strategy
The unique FedEx operating strategy works seamlessly - and simultaneously - on three levels.
•Compete collectively by standing as one brand worldwide and speaking with one voice.
•Operate independently by focusing on our independent networks to meet distinct customer
needs.
•Manage collaboratively by working together to sustain loyal relationships with our workforce,
customers and investors.
4. Values
•People: We value our people and promote diversity in our workplace and in our thinking.
•Service: Our absolutely, positively spirit puts our customers at the heart of everything we do.
•Innovation: We invent and inspire the services and technologies that improve the way we work and
live.
•Integrity: We manage our operations, finances and services with honesty, efficiency and reliability.
•Responsibility: We champion safe and healthy environments for the communities in which we live
and work.
•Loyalty: We earn the respect and confidence of our FedEx people, customers and investors every
day, in everything we do.
•Safety: We operate safely to protect our employees, customers, infrastructure, and equipment.
6. Fredrick W. Smith
Chairman and Chief Executive Officer
Frederick W. Smith is chairman and chief executive officer of FedEx Corporation, a $45-billion
global transportation, business services and logistics company.
Smith is responsible for providing strategic direction for all FedEx Corporation operating
companies, including FedEx Services, FedEx Express, FedEx Ground and FedEx Freight. FedEx
serves more than 220 countries and territories with operations that include 634 aircraft and
over 90,000 vehicles. More than 300,000 team members worldwide handle more than 10
million shipments each business day. Since founding FedEx in 1971, Smith has been an active
proponent of regulatory reform, free trade and "open skies agreements" for aviation around the
world. Most recently, he has advocated for vehicle energy-efficiency standards and a national
energy policy.
7. Fredrick W. Smith
FedEx has continued to strengthen its industry leadership over the past 40 years, and has been widely acknowledged for
its commitment to total quality service. FedEx Express was the first service company to win the Malcolm Baldrige
National Quality Award in 1990. FedEx has consistently been ranked on FORTUNE magazine’s industry lists, including
“World’s Most Admired Companies,” “100 Best Companies to Work For” and is on FORTUNE’s “Blue Ribbon Companies
List.
Smith is co-chairman of the Energy Security Leadership Council, a Trustee for the United States Council for International
Business and a member of the Business Roundtable. He served as chairman of the U.S.-China Business Council and is co-chairman
of the French-American Business Council. Smith has served on the boards of several large public companies
and the St. Jude Children's Research Hospital and Mayo Foundation Boards. He was formerly chairman of the Board of
Governors for the International Air Transport Association and the U.S. Air Transport Association.
Smith has received numerous civic, academic and business awards including the Global Leadership Award from the U.S—
India Business Council, the George C. Marshall Foundation Award; and the Circle of Honor Award from the Congressional
Medal of Honor Foundation. In addition, Smith is a member of the Aviation Hall of Fame, served as co-chairman of both
the U.S. World War II Memorial Project and the campaign for the National Museum of the Marine Corps and was named
a top CEO by both BARRON’S magazine and CHIEF EXECUTIVE magazine.
Born in 1944 in Marks, Miss., Smith attended Yale University, where he earned a B.A. in 1966. Smith served as an officer
in the U.S. Marine Corps from 1966-1970.
8. Why do people work for FedEx?
FedEx is widely acknowledged as a world-class company. We
are honored and proud to be consistently recognized as a great
place to work, a technology innovator and one of the world's
most admired and respected companies.
Some of our recent awards include:
•FORTUNE “World’s Most Admired Companies” – 2014
•FORTUNE “100 Best Companies to Work for in America” –
2013
•Reputation Institute "World's Most Reputable Companies" –
2013
•Corporate Responsibility Magazine "100 Best Corporate
Citizens" – 2013
•Great Place to Work Institute: “World’s Best Multinational
Workplaces” – 2013
9. What’s the job?
FedEx is a large corporation and offers many career opportunities from handlers to CEOs.
The goal of all employees is to deliver time sensitive documents and packages around the world.
For the purpose of this presentation I will define my current position as a DOT/Courier:
Provide efficient and safe delivery and pick-up of packages and documents, while representing
the company in a professional manner. Operate company vehicles safely and efficiently. Seek
additional business from current customers and new business through Lead on. Practice safe
work methods and FedEx procedures for processing and handling of packages.
10. What do employee get in return?
http://www.glassdoor.com/Benefits/FedEx-US-Benefits-EI_IE246.0,5_IL.6,8_IN1.htm
11. How do we relate? Why do we care?
We are a team from top to bottom
We have workgroups that share responsibility for our geographical areas and extend to others
when needed. We are fast and flexible.
Feedback is instant and continual our technology is state of the art in tracking and
communicating.
Reports are run daily we always known how we are performing. Corporate releases monthly
frontline videos for areas of focus, windows of opportunity, and company goals.
We have written and documented feedback for needed improvement which includes action
plans for performance improvement.
Fred Smith sends regular newsletters to each employee home address.
FedEx Express website updated news available to all stakeholders.
12. Morale of employees
Always influx with the many challenges companies are facing in economic uncertainty. Our
government is borrowing from foreign countries and buying bonds to keep our economy in a
recovery status.
FedEx corporation has always been aggressively harnessing their opportunities and reducing
their threats.
This is why morale is overall positive due to faith in the companies ability to adapt and survive
for the long haul.
This flexible changing environment creates employee fears which FedEx swiftly manages.
When FedEx branded our competition FedEx Ground this was a difficult time for morale. I was
unsure how this would help rather than ruin our company. FedEx is a great company because it
sees into the future and capitalizes on the opportunities. We are separate companies, but we
are becoming one voice.
13. Technology
We are moving so rapidly with advancing technology that the evolution of companies is
occurring faster.
Employees are having to adapt and change more quickly than in any other time, since the
industrial revolution. Tracking and information sharing was the foundation of our companies
success. Now the employees are being tracked and monitored the same as the package.
Morale is low because of employees feeling the computer can plan their route better than they
can. There are glitches in the software, but it will save FedEx millions of dollars by managing the
minutes, mileage, and on road routes.
Employees with planning and map reading ability were skills needed, now the computer plans
the route and provides the map. Speed and accuracy are the needed skills that count.
We condition the couriers response time and flexibility and we will offer the customer tailored
service and still maintain productivity.
14. Morale and changing benefits
FedEx Express had a traditional pension plan when I joined the company. I could retire with fifty
percent of my highest paid five year average. Yes I win! Then in 2007 they capped the
traditional pension and introduced the portable pension if you had twenty five years with the
company you won if not you lost. In the bigger picture these changes will help our pensions be
sustainable. Our pensions maybe not sold to insurance companies like Verizon and General
Motors.
The Affordable Care Act and rising medical costs are changing medical benefits for employees
that are now at ages they are needed. This is creating morale issues why would you risk your
health and do physical damage to your body if health care is not affordable to you any better
than the non working.
Retired employees are having to pay more for supplemental insurance. They worked for twenty
years or more to be able to have FedEx medical benefits that are now being reduced and cost
more.
16. What insights can you draw.
FedEx Express is a very large corporation it has many divisions, geographical areas, and it is
globally positioned. The structure is very formal and copied throughout the company. It is
interesting that we grew from the spoke and hub premise for delivering information and
packages, yet we maintain a hierarchical organization. It will be interesting to see how this may
change in the future with more competition and advancing technology. That may make us more
like a giant network feeding each other more horizontally or flat than a hierarchy. There is a
organizational chart for every individual location the one I thought showed great insight and
superior leadership was the one that included every employee from senior manager to the part
time handlers. Bravo Zulu to the senior manager who used such a powerful representation of
how important every employees contribution is.
17. What are the opportunities for
improvement at FedEx Express?
Strategy
FedEx Express is a strategically driven company the reaction time to the changing internal and
external environment is the best of any company I have ever worked for. We see an opportunity
and we capitalize on it. We see a threat and we execute a plan of action to reduce it.
Productivity is our companies greatest opportunity and biggest threat. Technology is playing a
large role in making this an asset that can be monitored and improved continually saving our
company millions of dollars.
Ease of substitution is a threat FedEx has
