6. Outlook
• Current 52 week window: $2.2m (up from $1.72m in
Q1)
• $75k collected in 2 weeks of April. $140k in
outstanding invoices.
• Outlook is good, but we will see a drop in summer,
Q1 was just too amazing.
7. Pricing launch!
• We’re dropping Bronze and Silver, and adding
better discounts for larger customer
• Blogpost here
• We should see slightly higher average revenue per
client, but it’s very long term
9. Achievements since last
All Hands
• Starter guide is live
• Refined support request categories and monthly
reports (see Confluence)
• Targeted emails after account creation
10. Targeted sign up emails
• Frequent follow up
with relevant links
• Depending on user
count and logins
• So far good feedback
and actionable replies
11. Busy Freshdesk times
Category
# of Tickets
1.2.15 - 31.3.15 % of Total
Invoices/Quotes 427 37.9%
Billing Questions 89 7.9%
4 Modules (64 x
Reviews = 42.5%) 151 13.3%
Administration (60 x
User Mngmt = 56.6%) 106 9.4%
Bug 84 7.4%
Feature Request 20 1.80%
ProductInfo/Demo
Request 144 12.8%
Other 107 9.5%
Total 1128 100.00%
From 285 per month Oct-Jan to 564 per month Feb-Mar!
13. ‘Real’ Customer Success
• Post purchase communication
• Establishing ideal touch points
• Higher focus on VIPs
• 2 week team collaboration in San Francisco with
Customer Success conference in May
14. Net Promoter Score
• Establishing happiness of customers
• Phase 1 - April: starting with 100 random HR
Admins
15.
16. Net Promoter Score
• Phase 2 May-July: All paying HR Admins,
Assistants and Tech Admins
• Following up with everyone and digging deeper
• Establishing how to avoid detractors and what
makes a promoter (and how to replicate this)
• Gathering feedback, patterns and insights
17. Ongoing projects
• Case studies: Upward feedback, Rollout of Small
Improvements, Probation reviews/anniversary
reviews
• Video production: user directory, new objectives,
new messages, end user 360 reviews
• Analytics – Tracking numbers (sign ups, won and
lost customers, tickets, features)
18. Small Improvements
• Resources page – Share valuable articles for
prospects and customers
• Better CRM – Migration to Highrise?!
• Updating testimonial page – better distribution of
location and industries
19. Upcoming events
• Meet&Mingle ‘Think tank’, Melbourne – April
• Panel discussion, San Francisco – May
• Sponsorship of ‘Reinvent Work
Summit’, Toronto – May
• Tentative attendance: HR Tech Las Vegas in
October, HR Tech Congress Paris in October, HR
Evolution St Louis in November
23. New Objectives Overview
• Had been in the making for a long time, finally
shipped in January
• Filtering, browsing and better cycle picker
• Still relies on old screens for viewing and editing
24.
25. Messages Overhaul
• Message overhaul had to get prioritised due to bugs
• Better, purist design
• Added endless scrolling, and filtering. Dropped
downvotes. Prototyping @mentions.
• In great position to expand feature further
• But: We’re putting messages-work on hold for a few
weeks in favour of objectives
26.
27. Profile Page V1.5
• Profile had to get reworked because of the message-
rewrite
• Looks almost the same.
• But the manage-menu is new and much better, and so
are the integrated messages
• Lots of ugly old code now gone as well
• More work required for *real* overhaul. Probably in Q3.
28.
29. Release Notes Overlay
• This was a warmup task for Gernot
• Tells user about new features since they last
logged in.
• Won’t get deployed until New Dashboard is live,
but it’s one of many useful prerequisites
30.
31. iOS App Beta –
ready to ship by April 20th
• Feature complete for version 1.0
• First customers will be able to join
• Ad on logout screen and blog post to go live
• Chris to work from Berlin for one month, starting
April 23
34. Guidance Hints
• 15+ guidance hints remind admins of problems
and required actions
• Should help reduce support a bit
• Solid infrastructure in place
• We’ll integrate it into cycle overviews and New
Dashboard later on
35.
36. Some small improvements
• Impersonation feature for clients
• HR Assistants can get the right to assign managers
• Bugfixes, micro-improvements across the board
38. The new office is huge! But we are going to fill it quickly.
39. Team Growth
• We signed three new
contracts, starting dates in
June and July!
• Continuing looking, two very
promising Angular developers
in the pipeline
41. Still: Developers needed!
• Ingo started at uni, leaving a gap in our UI team
• Our backend people are still working on many
internal projects to clean up processes and reduce
code problems
• So, we need to pick mid-sized features that require
little backend work, and ideally little design
• And yes, we’re hiring and interviewing too!
43. User Import
• BambooHR: Still work in progress.
• CSV/Excel Import should be much easier to add (to
clients as well, we hope)
• Afterwards look at Workday, currently a manual
process
44. • The “objectives browser” is close to completion
• Create & Edit-Screens are almost done as well
• Comments are now really well-integrated
• But a lot of UI work still needs to be done
• User Testing with customers can start in two weeks
Objectives Overhaul
46. Considerations
• So many projects to pick from, need to strike balance
• Keep existing & growing clients
• Must attract evaluators, look great for marketing
• Fix architecture and reduce code debt
• Improve supportability
• Prioritise some easy win
• We currently have a shortage of backend-capacity
47. Considerations
• Roadmaps change!
• Nothing of the following features is guaranteed to
ship, better ideas may pop up
• But the following list is a good approximation
• Definitely no ETA’s!
48. Cycle Admin Rewrite
• Guidance feature and cycle roadmap are missing
from cycle lists
• Performance currently suffers when switching from
overview to edit-cycle
• Cycle-HR and 360-Ratings “too beta to launch”
• A rewrite solves all 3 problems, and makes screens
prettier and more interactive
49. • Develop OKR
• Work on Company/ team objectives
• Work on Alignment
Objectives: Next Steps
50. User Management
• Edit-User-Overlay to speed up common tasks
• “Hipster view” tab like on our SI “about us” page
• Display user statistics over time
• Fairly easy to code, nice screenshots for marketing,
and very useful for end users too
51. Browser Plugin
• We need to get better integrated with end users
• iOS App is one shot at it, the browser plugin is the
other
• Could be easy, could be hard - too early to tell
• Promising first attempt during the 2014 Hackathon
52. Dashboard Preparations
• Rewriting Dashboard is huge undertaking
• Outside Q2 scope
• But we have to get started!
• Key ingredient is the todo-list, so we start with that
• Later on, we’ll combine cycle roadmap, guidance
feature, timeline view and todo list in some
awesome way. But not in Q2 yet