There was a time when Bell Boys would bring you a printed message from the electric telegraph; when a telephone operator would ask you for the number; when a typist would type your letter; when the Xerox operator would create your copies; when the computer operator would load and run your program; and when a secretary would organise your mail. Those days and those jobs are long gone, but at the time the concern was; what would these people do when they came redundant ? In reality all these people found employment as new jobs were created at the behest of new technologies. Web designers, CAD experts, IT specialists, data analysts, spread sheet drivers and many more replaced the old to the point of staffing shortages. Perhaps more poignantly; we are all now the bell boys, telephone operators, typists, printers, copiers, computer operators and secretaries - empowered by the self same technologies!
Today we see a global shortfall of some 200,000 Big data analysts complemented by similar needs for specialists and experts in Artificial Intelligence, Business Modelling, Decision Support Systems, 3D Printing, Genomics; Nano Tech and more. And there is a huge demand for people with the ‘hands on’ skills to design, build, repair and fix just about everything. The reality is that many of the people in these spheres derived their base skills through play. Wasting their young lives on a screen playing computer games, searching the web, hacking code, ‘building stuff’ and more turned out to be their springboard to employment and personal prosperity. But this presents companies and managers with many new challenges as they find it difficult to let go of the old and embrace the new.
Hierarchies and old management methods might just work for industries that are static and churning out the same product day after day, but for those facing rapid change and unpredictable demands, then agility and flexibility are ket, and that demands low flat structures with new and autonomous ways of working…
1. Work
or
P L AY
COCHRANE
a s s o c i a t e s
cochrane.org.uk
ca-global.org
Peter Cochrane
2. Management Challenge
Simultaneous change on all fronts!
BYOD
BMOBSustainabilit y
Green
W
orking
Flexible
Workforce
A d a p t a b i l i t y
Speed
of Change
Innovation
Accelerating
Technology
Failing!
Security
Failing
IT Depts
Cost$$
H
o
m
e
M
o
b
ile
W
orkin
g
S o c i a l
Working
Dispersed
T e a m s
CLOUDSNetworks
without
infrastructure
A I
M o d e l l i n g
Decision
Support
!
!
Growing Competition
Customer Demand
Market Erosion
New Channels
New Entries
More for less
Gov Regulation
New Technology
Trade Controls
Skill Shortages
Market Demands
Taxation Limits
Staff Movements
Management Dwell Times
A P P S
A P I s
3. Axiomatic change
Driven by technology answering or creating a need !
T e c h n o l o g y
Only flows in one direction
Amplifies human abilities
Creates more technology
Changes ever ything
Empowers science
O n l y a c c e l e ra t e s
Suppor ts societies
Promotes innovation
Empowers individuals
Dimensionally entropic
Builds one layer at a time
Favours the adaptive & adventurous
I n n o v a t i o n
M a r k e t s
4. Business AND RAPID CHANGE
We now have to accept the counterintuitive !
An understanding of technology is unnecessary
A good manager can manage any business
You can buy all the expertise you need
The bottom line is all that matters
Customers know what they want
The is always a simple solution
+++
Social Nets are a waste of time
Spread sheets are sufficient
Computer games are toys
Models are unnecessary
Managers know best
Twitter is trivial
+++
Many established business wisdoms are wrong:
5. role reversal
The young are full of tech wisdom and now teach the old !
R&D Defence Consumer
Defence ⇐ Consumer ⇐ R&D
School
➡
College
➡
University
➡
Computing
Computing
➡
School
➡
College
➡
University
➡
“Specialised”
6. The world is no longer simple
It is connected complex and non-linear !
- Social Networking leads to Social Selling
- One complaint becomes a global tweet
- Knowledge has a shortening half life
- Information cannot be contained
- Chaos is now the norm
7. complexity
What does it mean ?
‘Not simple or obvious’
Resists analysis
Resists modelling
Denies simplification
Unexpected outcomes
Unintended consequences
No generalised classifications
No generalised mathematical theory
No generalised description
Mostly counter intuitive
Generally confounding
Conditionally difficult
No, or, weak axioms
Non commutative
8. non-linear
What does it mean ?
Outcome not related to input by scale
and may see a different outcome every time
even when starting conditions/inputs are the
same !
How come??
- Minuscule/imperceptible differences in start conditions
- Minuscule/imperceptible differences in the system state
Small input changes can have a massive
impact on the output
14. A connected world
What does this mean ??
The day of the independent variable is over
The day of disconnected decisions and effect/s has gone
Today unintended consequences rule…and there is no escape
Managing without models and sufficient data is very dangerous
15. Change is no longer slow
It is fast and speeding up !
Seemingly
insignificant
technologies
can change
everything
16. Change is not a constant
It is exponential !
Over 1000 tweets/second
Over 1Bn/month use FaceBook
Over 50Bn Google searches/month
Top 10 jobs of 2010 did not exist in 2004
25% have been in their current job for <1 year
50% have been in their current job for <5 years
School student will have had > 15 jobs by age 35
!
17. Exponential
What does it mean ??
More data/information will be generated this year
than in the previous 5000 !
…and the year after that
…and the year after, after that
…and the year after, after, after…
18. Exponential
Why it is a big deal !!
Telephone Network Growth ∝ N2
!
Internet Network Growth ∝ 2N
!
Cloud Network Growth ∝ N1/2
Increase nodes 10 fold = Energy Increase
x 100
x 1000
x 3.6
19. THe Cloud(s)
Plural not singular because the internet won’t scale!
V a c u o u s
Tr a n s i e n t
M o b i l e
Open
Closed
Visible
Invisible
P e r s o n a l
C o m m e r c i a l
G o v e r n m e n t
Local,Global
People,Things
Vehicles,Home
Office.Campus
Town,City
Region,Country
ZeroInfrastructureNets
AnonymityWorking
EmbeddedSecurity
Auto-ImmuneSystem
20. education through a straw
People focussed into a corner leading to unemployment!
Limited to 3 - 7 simultaneous topics/tasks
Mathematics fails > order 5
In evolutionary stasis
Physics
ART
LAW
Biology
TECH
Maths
Chemistry
Humanities Religion MediaIT
Professions are now
multidisciplinary
23. HUmans are simple minded
We cannot cope with or solve the complex!
Limited to 3 - 7 simultaneous topics/tasks
Mathematics fails > order 5
In evolutionary stasis
Machines experience
no such limitations !
24. Why do we employ People ?
Because they are cheaper than robots !
26. No casting, Pressing, machining
> 300 parts are now printed
Complex components (eg gearboxes & manifolds) produced
in one pass without assembly using less material whilst
returning a superior performance
Shipping designs and not products/goods….
!
Open Access Networks Software Apps APIs
Design Printing Product Distribution ++++
29. IBM WATSON
General knowledge
The half life of knowledge: Physics <13 years
Medicine < 4 years
Technology <0.7 year
Marine Biology < 0.5 year
We need
HELP!
30. job destruction
Sweeping away the old
Testers
Tasters
Analysts
Advisors
Educators
Reporters
Strategists
Call centres
Report writers
Personal bankers
Personal assistants
Answering services
Investment bankers
Agents
Drivers
Assistant
IT support
Technicians
Researcher
Train driver
Forecasters
Receptionist
Stock Trader
Tech support
+++++
Warehouse People
31. job CREATION & ENHANCEMENT
Bringing in the better and the new
Polymath
Fabricator
Geneticist
Generalist
Proteomist
Multi-designer
Problem solver
Longevity advisor
Big Data Analyst
Cellular programmer
Material programme
Complexity analysts
Medics
Scientists
Engineers
Modellers
Designers
Detectives
Architects
Consultants
Technologists
Entrepreneurs
++++
Security Experts
32. BIG/META DATA - BIG RETURNS
The power of analysis & prediction
Who you know and how and why you communicate
Who knows you and how and why you communicate
What, where, when, why, how you search for
What, where, when, why, how they search for
What, where, when, why, how you travel
What, where, when, why, how they travel
What, where, when, why, how you buy
What, where, when, why, how they buy
What, where, when, why, how you do
What, where, when, why, how they do
+++
What, where, when, how you live and work
What, where, when, how they live and work
33. healthcare transformed
Sensor technologies available to all
The Star Trek
‘Bones’ Medical
S c a n n e r i s a
f u n c t i o n i n g
prototype and not
a science project
or a dream!
36. the rise of the Connected
New modes and expectations
Speed
of
Change
Adaptability
and
Flexibility
New
Technology
Entries
Competition
Growing
Global
Market
Threat
Ecological
Humanitarian
Demands
BYOD
BMOB
OPEN
APPS
Social
Mobility
Clouds
BIG
Data
37. is sufficient
No One
security
technique
The concatenation of multiple
low cost methods rapidly
delivers a very high
level of protection
Habits
Personal
Protocols
Locations
Networks
Biometrics
Knowledge
++++++++Clouds inherently
more secure than
any prior networks
40. Can they cope with the sophistication of
the new threat scenarios ?
Do they have the same ability and resources as
Cisco, IBM, Google,Apple et al working together...
security
Are you protected, is your team up to par ?
41. - Unsure
- Unaware
- Uninformed
- Underpowered
- Blissfully ignorant
Pre - occupied by:
Office upgrades
LAN provision
Old services
Operations
+++
security
Or are they in the little league ?
43. The see social
networking is a
vital a tool...
...as their choice of
equipment, apps,
web sites and
ways of working...
...they don’t
eMail, theyTXT
and IM !
...they don’t
conceal or
hide they
share !
new workforce
No loyalty or allegiances, driven by pure interest !
44. T h e y s e e I T a s
‘personal’ and not
‘corporate’ -
!
Thinking, working & acting
differently...
…creating new
fast,innovative
solutions, groups,
and operations...
new workforce
Working on the fly using what they choose!
45. Management
Rapid change is now the biggest challenge
Management attitudes, working and operational
practices, will have to change if companies are
to keep up and compete on
the world stage ...
46. Companies
The death of hierarchy !
unchanging
Old organisational
structures work for
situations where
all is known and
In situations of rapid change where flexibility is
the hallmark of success, then organisational
hierarchies are generally a disaster
47. Companies The Rise of Autonomy !
Small, specialised,
and skilled teams
highly focused on
creativity problem
solving, getting
results fast, to
then reshape and
reform to meet
the next set of
demands
The Art of War
Tsun Zu
…is now more applicable to
modern nations than:
The Wealth of Nations
Adam Smith
48. case study: XYZ Company
Security market leader
• Open entry - no airlocks
• Open plan - no offices
• 60% seating provision
• Flexible working
• Mobile working
• Home working
• BYOD
• BMOB
• Virtual PBX
• VOIP PBX Client
• No wired infrastructure
• Power sockets only
• Cloud provision
• App freedom
• ISP freedom
• Open access
• Open Apps
• Transients
• Associates
• Part timers
• Contractors
• Multi Continent
• +++
49. THE BIG CHAllengeS
Over the next 10 years +
• Fewer Full Time and FTE
• Shorter FT dwell times
• Shorter project times
• Changing processes
• New technologies
• More competition
• More contractors
• More transients
• More machines
• Faster change
50. What we know for sure....
In the next phase the winning companies and countries
will have taken risks, and dared to be different...
...very different...
51. DEEP(ER) DIVE
Supporting material on every aspect covered here !
In Depth Slide Sets: http://www.slideshare.net/PeterCochrane
Published Articles & Papers:http://www.cochrane.org.uk