The document provides guidance on various aspects of professionalism and effective communication, presentation, and decision-making. It outlines best practices for appearance, etiquette, communication strategies, overcoming barriers, leadership, stress management, interviews, rejections, and decision-making. Key recommendations include dressing professionally, practicing active listening, emphasizing positivity, setting goals and priorities, delegating tasks, managing stress through exercise and relaxation, sending thank you notes after interviews, staying positive despite rejections, gathering all relevant facts before deciding, and monitoring decisions made.

1. Starting in the name of

5. Raising Great Leaders for Today and
Tomorrow”

10. Skills, experience, and qualifications are important, but so are
dress and grooming. Your appearance expresses motivation and
professionalism.
Some basic guidelines to follow are:
•Be clean and neat, including your fingernails,
teeth, shoes, hair and face
•Conservative two-piece business suit
in a basic color
•Empty pockets-no bulges or tinkling
coins/keys, etc.
•No gum, candy or cigarettes
•Light briefcase or portfolio case
•No visible body piercing (noise, eyebrow,
tongue, etc.)

11. •wear minimum jewelry and cologne
•Arrive ten minutes early and arrive alone
•Smile; be friendly
•Demonstrate a positive attitude
•Use good eye contact
•Shake hands firmly
•Use good manners
•Don't interrupt and don't argue!
•Don't chew gum
Goals of Appropriate Dress and Grooming
The primary goal is to "feel good" about the way you look
and project a positive image. When you feel good about
yourself, you naturally convey confidence and a positive
attitude

13. Communication is the sharing of information between two or
more individuals or groups to reach a common understanding.
The most important part of this definition is that the
information or ideas conveyed must be understood.
•Effective communication is so important for
organizational success
•Effective communication is the key to get you to
where you want to be in your life.
•Communication is an essential skill for successful
business and personal relationships.
•Communication has an impact whenever it occurs -
we can use communication to influence every
interaction in a positive way, by developing the skills
needed to communicate effectively.

14. Strategies for effective Communication
•Be as direct as possible, within the limits of good
manners.
•Whatever type of communication you use, always
remember your manners being a polite.
•Emphasize the positive. This can help keep people
willing to listen to what you have to say and prevent
them from feeling defensive.
•You have to listen to understand.

15. Strategies for effective Communication
•Make your communications interesting.
•Use body language to help emphasize your words.
•Use visual elements to help explain your
communication.
•Avoid confusing and ambiguous language.
•Patience is a virtue, especially when it comes to
effective communication.

16. Overcoming Barriers to Effective
Communication
1. Differences in perception
Use selective perceptions
2. Incorrect filtering
Filtering is screening out before a message is passed
on to someone else. To overcome filtering barriers,
try to establish more than one communication
channel.
3. Language problems
To overcome language barriers, use the most
specific and accurate words possible. Always try to
use words your audience will understand.

17. Overcoming Barriers to Effective
Communication
4. Poor listening
To overcome barriers, paraphrase what you have understood,
try to view the situation through the eyes of other speakers
and resist jumping to conclusions.
5. Differing emotional states
To overcome emotional barriers, be aware of the feelings that
arise in your self and in others as you communicate, and
attempt to control them.
6. Differing backgrounds
. To overcome the barriers associated with differing
backgrounds, avoid projecting your own background or
culture onto others.

19. The office workplace is highly competitive and
continuously changing; therefore, the knowledge and
use of business manners are essential.
The proper conduct includes the both knowledge and use of
basic etiquette guidelines. This also includes discretion with
sensitive content, maintaining a 'team environment', and
complying with all laws, regulations and procedures. Etiquette
is in essence about proper conduct and presenting yourself
favourably. Demonstrating good etiquette is important if one
seeks to be successful.

20. Some Business Etiquettes are
•When introducing yourself to employers, use your prepared
self-introduction. Make good
•eye contact, smile, and extend your right hand. Try to match
the firmness of the other person's handshake.
•If you forget someone's name, be honest and ask them to rep
eat it.
•Avoid bad small talk topics (e.g. politics, religion,
controversial issues, family questions - unless the other
person begins to talk about his/her family, etc.) Stick to good
topics:
•weather, positive world news, food, hobbies, etc.)

21. Business Etiquettes:
Employer Receptions/Cocktail Parties
1. Do your research on the company/organization before
attending.
2. Read the newspaper beforehand so you can demonstrate
knowledge of what is going on in the world.
3. Prepare a 30 second 'infomercial' to introduce yourself to
employers.
4. Bring business cards.
5. Leave your cell phone at home, or turn it off.
6. Plan to arrive a few minutes early. Give yourself time to go
to the washroom first to repair any "damage"
caused by the weather.
7. Place your nametag on the right side.
8. Approach people standing alone or gradually ease into a
larger group.

22. Electronic Etiquettes
E-mail Etiquettes
1. Be aware of and respect people's time. Keep messages
simple, clear and brief.
2. Minimize email-specific language (e.g. BTW, :=), etc.)
3. Use proper English, spelling and grammar.
4. Minimize chain letters, jokes and other personal emails
(employers often monitor these!)

23. Electronic Etiquettes
Telephone Etiquettes
1. Place call during regular business hours.
2. Be prepared before you dial.
3. Be ready to leave an appropriate message (including your
name, phone number) with the receptionist or
on the answering machine.
6. Speak slowly, clearly and concisely.
7. When answering calls, pick up by the third or fourth ring. 8.
Minimize background noise.
10. End with a positive statement and acknowledgement of
the caller.
11. Use 'hold' only for a few seconds.
13. Don't use voicemail as a screening device.
14. Avoid personal calls at work.

25. Things to Consider for effective leadership
•Become a good follower.
•Forget about Mediocrity
•You sure do not want to be a Leader of mediocrity because
nobody respects mediocrity.
•Forget about YOU and your personal gain from your
Leadership. A true Leader is here in this world to serve.
•Work on Building Positive Relationships With People.
•Put Aside Your Sentimental State of Mind and Focus on
Discipline to Win the Bad Days.
•Share Your Gifts, Powers And Secrets of Success With Others
•Hang around creative people
•Always Search for More Options

26. Things to Consider for effective leadership
•Practice Mental Agility
Mental agility is the ability to see unique relationships
between unconnected things.
•Have an inspiring vision which will give you a sense of
direction, gives you the ability to look beyond what is to what
should be.
•Always Believe the right things
•Goal SettingIt is not enough to have a vision, goals must be
set for the accomplishment of the goals.
•Build a leadership team- Provide a platform for
communication/Interaction, mutual trust and respect,
utilization of potentials and delegation of functions.

28. Time is the most precious commodity in the world. It is not
possible to get success in the world, if an individual will waste
time. It is said that time is the very cruel in nature.
How to manage time
Set your Goal & do your best to achieve your goal.
Plan your Strategies
By setting the strategies, it will be easy for you to get your
destination.
Prioritize the Tasks to be Done
You have list down all the things and tasks, however you
should give extra care to those tasks and things which are very
crucial in the whole scenario.
Make a Firm Decision
Delegate Tasks
You should delegate the tasks to the concerned persons which
are important to complete the task.

29. Time management tools are lifesavers when you are under the gun. Now is the perfect time to
transform your deadlines into rewarding exercises in productivity. This fresh approach can
enhance your confidence and your peace of mind, too.
Simplify your environment.
Schedule a Time Frame for Completing Each Task
Begin with the end in mind. Make a dream board. Not only is
this fun, it helps you to envision what you want to accomplish.
Simplify your home and work tasks.
Don't check email first thing in the morning, or have it
constantly on. That's because, when you check your email
first thing in the morning you wind up stuck in email for a
while.
Learn to walk away and say "no“
Use modern technology to save you time. Make sure you
know how to get the best out of it.

30. Create an email auto response that will tell all your bosses, co-workers,
partners, etc.. that you have implemented a new email policy to be more
effective.
The sample auto response email
Greetings, Friends [or Esteemed Colleagues],
Due to high workload, I am currently checking and responding to e-mail
twice daily at 12:00 P.M. ET [or your time zone] and 4:00 P.M. ET.
If you require urgent assistance (please ensure it is urgent) that cannot
wait until 12:00 P.M. or 4:00 P.M., please contact me via phone at
555-555-5555.
Thank you for your understanding this move to more efficiency and
effectiveness. It helps me accomplish more to serve you better.
Sincerely,
ABC

32. Stress is a disease of modern life that needs
special attention.
The signs of stress in the mind
•Concerns
•Irritability
•Anxiety, feelings of indefinite fear
•Weakness in concentration
•Memory Disorders

33. Stress is a disease of modern life that needs
special attention.
The signs of stress in the body
•Tachycardia, palpitations
•Sweating, tremors, muscle spasm
•Dyspnoea-feeling that the air is not sufficient
•Feeling of choking and knot in the throat,
difficulty swaallowing
•Weight chest
•Dizziness, unsteadiness, tendency to fainting
•Stomach pains, gastrointestinal problems
•Dry mouth, nausea
•Hypertension

34. Things to Consider for
Effective Stress Management
Add good nutrition and exercise
When your body is healthy, it can better stand up to stress. 2.
Laugh
Laughter may be one of the healthiest antidotes to stress.
When you laugh or, just smile, the blood flow to the brain is
increased.
Be social
Call friends. Be around with young children, who can help
make you forget yourself and your worries. Do volunteer
work.
Know your stress personality
By knowing your own personality and triggers, you can learn
to respond to stress before you reach crisis mode.

35. Things to Consider for effective leadership
Make your job work for you
Although you probably can’t change your company’s culture
by yourself, you can change the way you react to stress at
work.Participate as actively as possible
Get enough sleep
Mind-Body Technique
Teaching your body to flex and relax its muscles is a good way
to release stored tension, which relieve stress. Allot at least 15
to 30 minutes of relaxation time.

36. Stress can be effective...
Stress is a protective mechanism and a defense agency of the
body and can do miracles when necessary to tackle a
problem. But when the pressure exceeds human strength, the
stress can cause many health problems to our body and mind.
It has been found that workers who have to work increasingly
longer hours and also have many duties, most often resort to
other harmful health habits such as smoking, alcohol, poor
diet. The result is at increased risk to fall ill, in relation to
employees who work fewer hours and do not have many
duties.

38. Time line for handling interview
Long before the interview
Get references and letters of recommendation.
Think of three to six professional associates (i.e., co-
workers, former bosses) who you believe will give
you a good recommendation. Then ask their
permission to use them as references.

39. Time line for handling interview
Day before the interview
Call to reconfirm
Prepare clothes. Check head to toe what you're
going to be wearing.
Watch the weather.
Get a good night's sleep.

40. Time line for handling interview
On the day of the interview
•Pay attention
•Try to be as relaxed as you can be. Remember that
the person interviewing you is human, too.
•Be up front if you have a bad case of nerves.
•If you feel a little nervous about the interview and
are afraid it will show, don't be afraid to admit it to
the interviewer.
•Be personable.

41. Time line for handling interview
Day after the interview
Send thank you note. Thank the interviewer(s) for
taking the time to meet with you. This is a polite
gesture and a subtle reminder to them of you.

42. Handling Rejections
Rejection is never easy to take and a
disheartening feeling but receiving a
rejection is not the end of the world and
there are some attitudes and techniques
you can adopt to help you handle it.

43. Handling Rejections
•The first is not to take it personally.
•Never become emotionally attached to
a particular application or make any future
plans based on it.
•Above all be positive
There are always more options and the job
you've been rejected for, no matter how
ideal it seemed, is not the only one out
there.

45. Making the wrong decision can lead to
a disastrous outcome
Distinguish and acknowledge the situation at hand
Make sure you are in a good state: When you are in a bad
state, chances are you make poor decisions.
Review your information: Once you have gathered all the
facts you need to decide what is relevant to the issue
Check for the possible alternative
Do not make your decision on who is right or wrong, but
what is right and not wrong.
Do not rush your decision making.It’s best to avoid making
snap decisions if at all possible.

46. Monitor Your Decision
Once you’ve made your decision you need to put it
into action. Don’t worry about your decision being
100% full proof. Until you put your decision into
motion you will not know the results of your action.
Monitor your decision and make the necessary
adjustments as you go along if you need to.

47. OAR Concept
Here is a simple guideline you can use to help you
when making decisions, it’s called OAR.
· O= Objectives that you are seeking.
· A= Alternative choices that are available to you.
· R= Risk that go along with the alternative choices.
Using these decision making tips can help you avoid
worry and redirect your energy to the areas you
need in order to make the best decisions possible.

48. Record the Decision.
Seems simple but is hard to do, especially in email.
There is a reason boards of directors keep minutes.
People will take the decision seriously and will
abide by it if they know it is saved in a place that is
public. Think about a document or folder on an
intranet or on the web where the agreement is
recorded. Even if it is not referenced, the simple
fact of know it exists will create peer pressure and
accountability that is powerful.

49. SWOT Analysis
Make written notes when you are making a decision
- perform a
SWOT (Strength, Weakness, Opportunities, Threats)
analysis if you have to. Write down all the possible
solutions and information, including how each
option will effect both yourself and the people
around you. Often by writing the options down the
solution becomes clear to you.