GBS Benchmarking Solutions

Global Benchmarking Services
11 mai 2020
Which benchmark for which level of information in its property portfolio?

Which benchmark solution for which level of
information in its property portfolio??
© 2020 Jones Lang LaSalle IP, Inc. All rights reserved. 2
GBS products Contracts
Tactical
(potential
savings)
Reporting
Benchmarking
Strategy
Well being Dashboard
Level of
information
Multinational Benchmarking      Level 2
Sustainability     Level 2
Performance Matrix   Level 1
Benchmark Data   Level 0
Human Experience     Survey
Human Experience “Working
From Home”
    Survey
1. Level of information 2 – the information on my portfolio is detailed
2. Level of information 1 - the information on my portfolio is limited
3. Level of information 0 - the information on my portfolio is nonexistent
4. HX survey for employees - 10 minutes per respondent (HX survey from Home already available “Working from Home survey”)

Solutions Global Benchmarking Services
• Multinational Benchmarking - International Benchmarking of Detailed Costs and Dashboard
• Offices
• Retail
• Laboratories
• Sustainability - Environmental performance (energy & water consumption, waste and carbon impact)
• Performance Matrix - International Benchmarking Costs (aggregated benchmarks / feedback of information at the
level of its portfolio with Benchmarks)
• Benchmark Data - (Benchmark data available worldwide - impossible to track information to the level of its
portfolio))
• Human Experience – Confidential survey of employees well-being (business services and management of the
company)
• Human Experience «Working From Home » – Confidential survey of employees well-being (business services and
management of the company)

1- Multinational Benchmarking Office

1 - Multinational Benchmarking Office
Example outputs
Summary presentation
Our summary presentation will highlight to you,
further insight based on our deeper analysis of the
results. This individual analysis is undertaken by
one of our consultants. It is designed to provide
both a context for the results, and how to interpret
them and our findings based on additional
segmental analysis of the data.
We will focus on the most important metrics for
each building, as these are the key factors affecting
performance.
This report will include account team commentary
where appropriate to add depth and richness to the
quantitative data.
5
Dashboard reporting
Performance results are presented using our new
customer dashboard. Performance is shown at
building level and portfolio level and allows the
user (customer or account team) to segment
results using the building comparison tool.
Building level reports can be printed using our
printable summary page.
You will see the results for each building and you
filter or use options to configure your analysis
further.
Each dashboard is unique to that customer. It
provides a new digital data layer for accounts to
use throughout the year and will show trend and
change from year to year if repeated.

1 - Multinational Benchmarking Office
Dashboard
Country summary
The executive summary page for a
country. It highlights key insights based
on our deeper analysis of the results. You
can see on the same page, country level
performance and the individual buildings
driving that performance.
Segment buildings by tenure and building
type and look at different metrics including
cost per seat, cost per person and space
per person.
Building comparison
Compare up to five buildings side by
side. Choose which buildings to
compare and which measures to use.
This is great for undertaking segmental
analysis by cost type, geography, size or
even service levels.
Building summary
Drill into each building to see its own
unique performance to a local benchmark.
Performance trees provide a unique
intuitive summary visual. The core metrics
are sat alongside and color is used
throughout to aid understanding.
Every cost and every space metric is
reported including desk utilization.
Space and cost savings are shown as
headline figures to give improve the
context of the results.
Printable building report
Download building reports in PDF
format.
Print individual building reports.
Share reports with colleagues,
incorporate them into presentations or
reports.
© 2020 Jones Lang LaSalle IP, Inc. All rights reserved.

2- Multinational Benchmarking Retail

2 - Multinational Benchmarking Retail
Example outputs
8
Dashboard reporting
Performance results are presented using our
new customer dashboard. Performance is
shown at retail unit level and allows the user
(customer or account team) to segment results
including geography, type, and opening times.
You will see the results for each building and
you filter or use options to configure your
analysis further.
Each dashboard is unique to that customer. It
provides a new digital data layer for accounts to
use throughout the year and will show trend and
change from year to year if repeated.
Summary presentation
Our summary presentation will highlight to
you, further insight based on our deeper
analysis of the results. This individual
analysis is undertaken by one of our
consultants. It is designed to provide both a
context for the results, and how to interpret
We will focus on the most important metrics
for each segment as these are the key
factors affecting performance.
This report will include account team
commentary where appropriate to add depth
and richness to the quantitative data.

2 - Multinational Benchmarking Retail
Dashboard
Summary
Results are contained on a single page. Quickly
move around your results using tabs. Charts show
retail unit performance to benchmark.
Individual branches can be selected by clicking on a
chart.
Segment results, by using a range of filters,
including unit type, location, tenure opening hours.
Donuts charts enable fast filtering to be applied.
Charts can be enlarged for easier reading and
analysis.
Zooming into the map, resets the charts to show
only those units displayed on the map at that time.
Expanding the detail
Individual unit performance can be viewed by
selecting a unit on the map. The pop-up reveals
detailed information about the retail unit, including
all performance measures and benchmarks.
Competitor data is available both on the map, charts
and pop-ups where publicly available.
Additional data layers can be added, including
formal statistical data such as purchasing power per
capita.
Linking to Street View
Use the link to street view to access Google maps
and view the retail unit from the street.
In some countries, you can now use a time shift
function to see how the retail area is changing over
time.
9

3- Multinational Benchmarking Laboratories Space

3 - Multinational Benchmarking Laboratories Space
Example outputs - Highlights – What you will learn from the report ?
217 sq ft
328 sq ft
163 sq ft
293 sq ft
82 sq ft 96 sq ft
239 sq ft
302 sq ft
176 sq ft
228 sq ft
142 sq ft
113 sq ft
General lab Development lab GMP lab Specialist lab Write-up and office Lab support and
storage
GBS Pharma Peers
Understand the efficiency of
lab types, help investment
decisions and business cases
Push for marginal efficiency
gains in your labs
Maximise the value of your
total R&D space by
understanding how you
compare to others
Challenge how much space is
needed for support functions
Lab-related space utilisation
Lab space / Scientist GBS Pharma Benchmark Difference Performance
General lab 217 sq ft 239 sq ft -22 sq ft -9%
Flex bio lab 218 sq ft 254 sq ft -36 sq ft -14%
General bio lab 167 sq ft 223 sq ft -56 sq ft -25%
Flex chem lab 247 sq ft 263 sq ft -16 sq ft -6%
General chem lab 236 sq ft 214 sq ft 22 sq ft 10%
Development lab 328 sq ft 302 sq ft 26 sq ft 9%
GMP lab 163 sq ft 176 sq ft -13 sq ft -7%
Specialist lab 293 sq ft 228 sq ft 65 sq ft 29%
Write-up and office (per total scientist) 82 sq ft 142 sq ft -60 sq ft -42%
Lab support and storage (per total scientists) 96 sq ft 113 sq ft -17 sq ft -15%
Lab space / Scientist

4 - Sustainability

4 – Sustainability – environmental performance
Example outputs – Building level reporting

5 – Performance Matrix

5 – Performance Matrix
Example outputs
© 2020 Jones Lang LaSalle IP, Inc. All rights reserved. 15© 2020 Jones Lang LaSalle IP, Inc. All rights reserved. 15
Outputs
• PowerPoint results
• GBS presentation
• Data file on request
Performance analysis
• Premium benchmarking product
• Benchmarks include: total cost per person / per
seat/ per m², space per person, desk utilization
• Performance compared to local relevant
benchmark
• Results aggregation: from an individual building
to portfolio performance
Benefits
• Top level metrics across portfolio
• Fast turnaround with strategic data points
• Good for transactions and opportunity analysis
• Performance insight

6 – Benchmark Data

6 – Benchmark Data Example outputs
Outputs
• Excel, CSV files
• Interactive portal
• PowerPoint
• Quartiles, averages, ranges and distribution
Value proposition
• GBS database (premium quality data)
made up of data from both JLL and non-
JLL clients covering space and service line
costs. No client data required.
– country / city packages
– space utilization
– ad-hoc benchmarks
Benefits
• Consistent data collection methodology globally
• Legal, trustworthy source of data
• Standard data sets
• Ad hoc data manipulation
• Compatible data formats

7 – Human Experience

Departmental adjacencies and growth
Our summary presentation will highlight to you,
further insight based on our deeper analysis of the
results. This individual analysis is undertaken by
one of our consultants. It is designed to provide
both a context for the results, and how to interpret
Employee textual analysis
Finally we will include a summary of the text
comments provided by employees to provide
richness to the quantitative data.
Top 10 factors
We will focus on the top 10 most important metrics
for each segment as these are the key factors
affecting productivity.
Example outputs

Dashboard
HX summary
See your results quickly. Understand what
employees think of the workplace overall,
and where the strengths and weakness are.
Use the sorting options to look at results from
different perspectives.
HX scores give you context by comparing
with peer group.
Segment results by using a range of filters
including: geography, age, gender, business
unit and length of service.
HX analytics
See the full survey results, complete with
all the scores for each question and
assigned management priorities.
Sort the data to focus on importance,
satisfaction or difference. Explore the
results by HX category or theme
(collaboration, focused work, technology
and wellbeing).
Use filters to find answers by department,
demographic and workstyle segments.
Survey progress
Track the number of survey responses
daily.
Identify missing groups (by age, gender,
location, job type) to target response rate
improvement.
Building comparison
Compare up to five buildings side by side.
Choose which buildings to compare and
which measures to use.
This is great for undertaking segmental
analysis and identifying trends across
buildings by location, by business unit or
building type.
Compare HX scores and issues like best
and worst performing things for
employees.

8 – Human Experience Working From Home

HX Working from Home Analytics

7 – Human Experience Working From Home (HX WFH)
23
Example outputs
23
Outputs
• Online performance dashboard
• Insights presentation
• Performance report by country/department/building
Performance analysis
• Measure - employee perceptions of their working from home space
and technology
• Understand - how working from home impacts on productivity,
including our ability to collaborate and perform focused work
• Learn - how working from home impacts on employee wellbeing and
work-life balance
Benefits
• Listen - how are our employees coping with working from home now
• Help - how can we best support our employees working from home
• Learn - what can we learn about the workplace for the future
Most important (90%): Remote working tools
Least important (73%): Wellbeing
Most satisfied with (84%): Remote working tools
Least satisfied with (62%): Wellbeing
Best performing (97): Business communication
Worst performing (79): Childcare
TOP 10 Important Factors
No Factor Theme Importance Satisfaction Score
1 Remote working tools Technology 90 % 84 % 94
2 Sofware/applications Technology 89 % 79 % 91
3 Flexibility and work life balance Wellbeing 87 % 76 % 89
4 Childcare Wellbeing 87 % 66 % 79
5 Hardware/devices Technology 87 % 73 % 86
6 Human leadership Wellbeing 87 % 73 % 86
7 Focused individual work Focused Work 86 % 79 % 93
8 Group external work Collaboration 85 % 76 % 91
9 Dedicated workspace Focused Work 85 % 72 % 88
10 Sense of purpose Wellbeing 84 % 74 % 89
Individual factor performance
9© 2020 Jones Lang LaSalle IP, Inc. All rights reserved.
2%8%
25%
25%
40%
35 to 44
25 to 34
45 to 54
Up to 24
55 to 64
Age Band
2%
48%50%
Female
Male
Prefer not to say
Gender
8%
8%
10%
12%
15%
48%
United Kingdom
France
United States
Poland
India
Singapore
Country
15%
20%
22%
42%
Fixed (resident)
Flexible Worker
Home worker
Mobile Worker
Workstyle
Respondents profile
2%
98%
Unavailable 3
Future work balance
12%
12%
15%
22%
38%
Benchmarks
Products
Operations
Accounts
BI
Department/Business Unit
5© 2020 Jones Lang LaSalle IP, Inc. All rights reserved.
65%
70%
75%
80%
85%
90%
Under In line Importance Satisfaction
Overall performance: Importance vs. Satisfaction
Factors with importance over 85% are highlighted in red.
6© 2020 Jones Lang LaSalle IP, Inc. All rights reserved. 1
Commentaries What did not work well while working from
home
• Lack of community
• Social interaction with colleagues, being stuck at home with family all the
time is limiting
• Client meetings are a challenge
• Clients don't always have the technology available to them to connect and
collaborate remotely
• The constant VC environment is a bit soul destroying, the human contact and
spontaneity is missing. The biscuit jar is too tempting!
• No face to face contact
• Connectivity issues, VPN instability, access to shared drive, time to upload and
download
• Sometime end up working more without breaks. Difficultto switch between office
and home mode
• It takes more effort to balance when the working day stops and when the personal
time begins especially when you have no other responsibilitiessuch as children,
etc. and you live in relativelysmall flat
• Computer is always on, you work without adequate breaks, especiallyif you are
managing global teams
• Childcare, looking after the family and working is challenging
• Distractions as school has been closed and they have not set up home learning
correctly, causing more time to be spent overseeing them
• Costs of utilities are higher than commute
• Working in the office can be more productive due to the amazing space
• During the COVID response specifically,with the stay at home orders, disruptions
to normal childcare/ school, limited social interactions, and demanding business
environment it is challengingall around from maintainingwork life balance to
managing stress and trying to focus on well-beingand staying healthy.
What are you looking forward to when returning
to the office
• Meeting people and free coffee
• More flexible workstyle
• Gossip
• Social interaction with colleagues
• Better connectivity
• Dressing up
What will you miss most when you return to the
office
• Lack of commute
• Flexible working hours
• Extra family time that was saved by not having to travel
What worked well while working from home
• We have the right corporate culture, tools & leadership support to
enable working from home
• No commute
• More time to spend with family
• Connectivity, access to software, the hardware provided by JLL, the
amount of communications and information received by JLL in general
and the support from leadership has been great so far. I have had
access to all the tools I need to work from home
• Teams and team collaboration works well and my team is working well
I think through current unusual circumstances
• Can get up an hour later
• Team chat reduces emails
• Technology, by and large is working well, but this is also because I
have purchased my own set up - monitor, monitor arm, wireless
keyboard, mouse and ergonomic chair.
• Increased productivity and fewer distractions
• Flexibility to work early or late and without impact on family life
• Having enough space and garden to exercise works well
• Technology is working surprisingly well

Philippe Fixel
Philippe.fixel@eu.jll.com
+33(0)620 15 63 02

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