Microsoft Social Engagement

1. Microsoft Social Engagement
Socials for
Everyone
March, 2015

2. In a socially connected world, engagement with your customers can happen
anywhere or anytime. Microsoft Social Engagement puts powerful social tools in
the hands of your sales, marketing, and service teams — helping them connect
on social media with your customers, prospects, and partners right within
Microsoft Dynamics CRM or with a stand-alone app. Find social insights about
your brand, products, and services to gain a true understanding of sentiment
about your business.
“Without Microsoft Social
Engagement, we wouldn’t
have had the opportunity to
hear what was top-of-mind
for our stakeholders and the
community we serve – and
ensure Sealord’s work to be
sustainable in these areas was
understood!”
Alison Sykora
Public Affairs &
Communications Manager
Sealord Group, Ltd.
Key Benefits
Listen Everywhere
Listen Everywhere and understand how people really feel about your
business and how you stack up against your competitors.
Analyze Sentiment
Analyze Sentiment to determine your share of voice across social
channels and know who your key influencers are.
Drive Engagement
Drive Engagement to foster conversations about your brand and
gain insight to shape your messaging and sales strategy more
effectively.
Key Capabilities
Social Listening
Listen to what people are saying around the world on social
channels and in news syndication. Know who your key influencers
are and stay informed with alerts about trending topics.

3. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS
DOCUMENT. © 2015 Microsoft Corporation. All rights reserved.
Social Analytics
Get more insightful and interactive analytics with richer data
to gain a true understanding of your business, customers
and topics that matter most. Our unique sentiment
monitoring combines natural language processing and
machine learning techniques. Other key metrics include:
volume trends, share of voice, text mining, and tag cloud
visualizations.
Social Engagement
Build deeper relationships with customers by engaging with social
communities on Twitter or Facebook using your corporate or
personal profiles. Empower cross-team collaboration by creating
workflows with customizable and shareable streams.
Social CRM
Add social data in Microsoft Dynamics CRM or Microsoft Dynamics
Marketing on dashboards or on any forms, like Accounts or Campaigns.
Integrate social interactions into the end-to-end customer experience with
the ability to create leads, opportunities, or cases from social posts.
Global Availability
Microsoft Social Engagement is
available in 110 markets and 19
languages.
For more information, visit:
http://www.microsoft.com/en-
us/dynamics/crm-social.aspx
What’s new in
Microsoft Social Engagement
Social Center
Collaborate with sales, marketing and
service teams and engage with social
communities.
Social CRM
Create CRM actions like cases and
opportunities from social posts.
Social Analytics
Richer data including text mining and cloud
visualizations.
User Interface
Redesigned modern user experience with
simplified navigation and in-context visual
filtering.
Sentiment Analysis
Improved sentiment analysis combining
natural language processing and machine
learning techniques.
ANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS
Corporation. All rights reserved.
ctive analytics with richer data
f your business, customers
ur unique sentiment
anguage processing and
Other key metrics include:
text mining, and tag cloud
Social Engagement
Build deeper relationships with customers by engaging with social
communities on Twitter or Facebook using your corporate or
personal profiles. Empower cross-team collaboration by creating
workflows with customizable and shareable streams.
ynamics CRM or Microsoft Dynamics
n any forms, like Accounts or Campaigns.
o the end-to-end customer experience with
ortunities, or cases from social posts.
s
9
What’s new in
Microsoft Social Engagement
Social Center
Collaborate with sales, marketing and
service teams and engage with social
communities.
Social CRM
Create CRM actions like cases and
opportunities from social posts.
Social Analytics
Richer data including text mining and cloud
visualizations.
User Interface
Redesigned modern user experience with
simplified navigation and in-context visual
filtering.
Sentiment Analysis
Improved sentiment analysis combining
natural language processing and machine
learning techniques.

4. 201500121
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Microsoft Dynamics NAV
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Microsoft Social Engagement
Socials for
Everyone
March, 2015
Note:
This guide is for informational purposes only. Technology Management (Midlands) Ltd
makes no warranties, express, implied or statutory, as to the information in this document.