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A Leader’s Guide to DevOps Practices and Culture

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VMware Tanzu
VMware Tanzu

SpringOne 2020 A Leader’s Guide to DevOps Practices and Culture Tiffany Jachja: Tech Evangelist at Harness

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Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 P/1 A Leader’s Guide to DevOps Practices and Culture / Tiffany Jachja Technical Evangelist . Harness.io
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 — In this session: What is DevOps? Changing Culture The DevOps Practices Confidential / © Harness Inc. 2020 P/2
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 I am not here to be right, I am here to get it right. •/ Brené Brown Confidential / © Harness Inc. 2020 P/3
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 The DevOps Lifecycle. Confidential / © Harness Inc. 2020 P/4
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 People Confidential / © Harness Inc. 2020 P/5 DevOps Incorporates Our People, Processes, and Technology. Technology Process
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Mindset Values Principles Practices Tools Getting to A DevOps Culture Confidential / © Harness Inc. 2020 P/6
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Articulating Change is not easy. Getting to A DevOps Culture Confidential / © Harness Inc. 2020 P/7 Mindset Values Principles Practices Tools
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Articulating Change is not easy. Bottom Up and Top Down Start small Set principles early on Getting to A DevOps Culture Confidential / © Harness Inc. 2020 P/8 Mindset Values Principles Practices Tools
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 DevOps Incorporates Our People, Processes, and Technology. Confidential / © Harness Inc. 2020 P/9 Mindset Values Principles Practices Tools
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 The Practices Confidential / © Harness Inc. 2020 P/10
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 For individual products / services Improving efficiency Understanding value Confidential / © Harness Inc. 2020 P/11 Value Stream Mapping — The flow of value.
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Information Flow Material Flow Lead Time Process A Process B Process C Process D Team #1 Team #3 2 days 1 day 2 hrs VSM: Application #1 Confidential / © Harness Inc. 2020 P/12
Confidential / © Harness Inc. 2020 P/13Confidential / © Harness Inc. 2020 P/13 Value Stream Mapping 101 — • Getting the right people in the room • Right to Left • Who is the Customer Information Flow: Confidential / © Harness Inc. 2020 P/13
Confidential / © Harness Inc. 2020 P/14Confidential / © Harness Inc. 2020 P/14 Value Stream Mapping 101 — • Left to Right • Macro view • What and who • % complete and accurate Material Flow: Confidential / © Harness Inc. 2020 P/14
Confidential / © Harness Inc. 2020 P/15Confidential / © Harness Inc. 2020 P/15 • Every action takes time • Measure of Lead Time • Indicates areas of improvement Time Flow: Confidential / © Harness Inc. 2020 P/15 Value Stream Mapping 101 —
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Information Flow Material Flow Lead Time Feature Dev QA Production Live App Team. 50% Ops Team 70% 2 days 1 day 2 hrs VSM: Banking Application Confidential / © Harness Inc. 2020 P/16 QA Team. 60% 1 day 4 days 4 days 01 month 1 day Ops Team 70%
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 — Capturing Key Metrics Outcomes over Outputs. Team > Individual KPIs DevOps Metrics Delivery Health Confidential / © Harness Inc. 2020 P/17
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Continuous Delivery is the ability to get changes of all types into production, or into the hands of users, safely, and quickly in a sustainable way. •/ Jez Humble Confidential / © Harness Inc. 2020 P/18
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 THE KPISEnabling Data Driven Decisions Users Readiness Stability Agility Confidential / © Harness Inc. 2020 P/19
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 THE KPIS Delivery Coding Planning — DevOps Metrics to Start Deployment Frequency Change Failure Rate Mean Time to Recovery Deployment Lead Time Confidential / © Harness Inc. 2020 P/20
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 — Adopting New Technologies Understanding the big picture The right tool sets Supporting DevOps Commitment to upskilling Confidential / © Harness Inc. 2020 P/21
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 — Creating A Big Picture Diagram • Platforms • Environments (e.g: local, dev, prod) • Existing technologies and frameworks Confidential / © Harness Inc. 2020 P/22
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 P/23
Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 THE KEY TAKE AWAYS People, Process, Technology Understand, Measure, Improve Outcomes over Outputs Confidential / © Harness Inc. 2020 P/24
Confidential / © Harness Inc. 2020 P/25Confidential / © Harness Inc. 2020 @tiffanyjachja THANK YOU — Any Questions? / Contact: tiffany.jachja@harness.io Confidential / © Harness Inc. 2020 P/25

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A Leader’s Guide to DevOps Practices and Culture

  • 1. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 P/1 A Leader’s Guide to DevOps Practices and Culture / Tiffany Jachja Technical Evangelist . Harness.io
  • 2. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 — In this session: What is DevOps? Changing Culture The DevOps Practices Confidential / © Harness Inc. 2020 P/2
  • 3. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 I am not here to be right, I am here to get it right. •/ Brené Brown Confidential / © Harness Inc. 2020 P/3
  • 4. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 The DevOps Lifecycle. Confidential / © Harness Inc. 2020 P/4
  • 5. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 People Confidential / © Harness Inc. 2020 P/5 DevOps Incorporates Our People, Processes, and Technology. Technology Process
  • 6. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Mindset Values Principles Practices Tools Getting to A DevOps Culture Confidential / © Harness Inc. 2020 P/6
  • 7. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Articulating Change is not easy. Getting to A DevOps Culture Confidential / © Harness Inc. 2020 P/7 Mindset Values Principles Practices Tools
  • 8. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Articulating Change is not easy. Bottom Up and Top Down Start small Set principles early on Getting to A DevOps Culture Confidential / © Harness Inc. 2020 P/8 Mindset Values Principles Practices Tools
  • 9. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 DevOps Incorporates Our People, Processes, and Technology. Confidential / © Harness Inc. 2020 P/9 Mindset Values Principles Practices Tools
  • 10. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 The Practices Confidential / © Harness Inc. 2020 P/10
  • 11. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 For individual products / services Improving efficiency Understanding value Confidential / © Harness Inc. 2020 P/11 Value Stream Mapping — The flow of value.
  • 12. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Information Flow Material Flow Lead Time Process A Process B Process C Process D Team #1 Team #3 2 days 1 day 2 hrs VSM: Application #1 Confidential / © Harness Inc. 2020 P/12
  • 13. Confidential / © Harness Inc. 2020 P/13Confidential / © Harness Inc. 2020 P/13 Value Stream Mapping 101 — • Getting the right people in the room • Right to Left • Who is the Customer Information Flow: Confidential / © Harness Inc. 2020 P/13
  • 14. Confidential / © Harness Inc. 2020 P/14Confidential / © Harness Inc. 2020 P/14 Value Stream Mapping 101 — • Left to Right • Macro view • What and who • % complete and accurate Material Flow: Confidential / © Harness Inc. 2020 P/14
  • 15. Confidential / © Harness Inc. 2020 P/15Confidential / © Harness Inc. 2020 P/15 • Every action takes time • Measure of Lead Time • Indicates areas of improvement Time Flow: Confidential / © Harness Inc. 2020 P/15 Value Stream Mapping 101 —
  • 16. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Information Flow Material Flow Lead Time Feature Dev QA Production Live App Team. 50% Ops Team 70% 2 days 1 day 2 hrs VSM: Banking Application Confidential / © Harness Inc. 2020 P/16 QA Team. 60% 1 day 4 days 4 days 01 month 1 day Ops Team 70%
  • 17. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 — Capturing Key Metrics Outcomes over Outputs. Team > Individual KPIs DevOps Metrics Delivery Health Confidential / © Harness Inc. 2020 P/17
  • 18. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 Continuous Delivery is the ability to get changes of all types into production, or into the hands of users, safely, and quickly in a sustainable way. •/ Jez Humble Confidential / © Harness Inc. 2020 P/18
  • 19. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 THE KPISEnabling Data Driven Decisions Users Readiness Stability Agility Confidential / © Harness Inc. 2020 P/19
  • 20. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 THE KPIS Delivery Coding Planning — DevOps Metrics to Start Deployment Frequency Change Failure Rate Mean Time to Recovery Deployment Lead Time Confidential / © Harness Inc. 2020 P/20
  • 21. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 — Adopting New Technologies Understanding the big picture The right tool sets Supporting DevOps Commitment to upskilling Confidential / © Harness Inc. 2020 P/21
  • 22. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 — Creating A Big Picture Diagram • Platforms • Environments (e.g: local, dev, prod) • Existing technologies and frameworks Confidential / © Harness Inc. 2020 P/22
  • 23. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 P/23
  • 24. Confidential / © Harness Inc. 2020Confidential / © Harness Inc. 2020 THE KEY TAKE AWAYS People, Process, Technology Understand, Measure, Improve Outcomes over Outputs Confidential / © Harness Inc. 2020 P/24
  • 25. Confidential / © Harness Inc. 2020 P/25Confidential / © Harness Inc. 2020 @tiffanyjachja THANK YOU — Any Questions? / Contact: tiffany.jachja@harness.io Confidential / © Harness Inc. 2020 P/25