SpringOne Platform 2018 DBS Bank: Changing the Way We Hire, Work and Deliver Digital Experiences to our Customers Siew Choo Soh, DBS Bank Ltd

1. Changing the Way We
Hire, Work and Deliver
Digital Experiences to
Our Customers
SIEW CHOO SOH
Managing Director, Group Head of Consumer
Banking and Big Data/AI Technology,
DBS Bank Ltd

2. Today – DBS, A Leading Financial Services Group in Asia
Headquartered in Singapore, with a growing presence in Greater China, Southeast Asia & South Asia
Over 280 branches
across 18 markets
Safest Bank
in Asia, “AA-” Rating
S$482 billion
in Assets
Best Digital Bank
in the World
16.2% CAR
Strong Capital Position
22,000 Start-Up
Future-Ready Workforce
S$11.5 billion
in Income
Japan
Korea
The Philippines
Vietnam
Macau
Myanmar
Thailand
Malaysia
China
India
Hong Kong
Taiwan
Indonesia
Singapore
Best Bank
in the World
Best SME Bank
in the World
*Financials as at 2017
2

3. 3
… you have to be willing to
re-architect your
fundamental technology to
be like a tech firm
Piyush Gupta, DBS CEO
CNBC, 13 March 2018
REIMAGINE BANKING
… LIVE MORE, BANK LESS

4. We started our Digital Transformation journey 4 years ago
2015
Acquire Deep Technical
Talent
+
Re-skill
INSOURCING
Cloud Computing
+
Platform-as-a- Service
+
Big Data, Machine Learning
through
Talent (Acquire + Re-skill with
Pivotal Labs
+
Culture (Remove Barrier +
Reorganisation)
Agile Transformation
+
Customer Journey/ Client
Experience
RE-ARCHITECT (POC)
CULTURE
2016
Acquire
+
Re-skill
+
Remove Barriers
+
Giving Back
RE-ARCHITECT @ SCALE
through
Pivotal, Cloudera, Amazon
Web Services, CapGemini/ IBM/
Infosys
+
Conferences (e.g. AliCloud),
Meetups, Mentoring Startups,
BootCamps, Pair Programming
+
Hack2Hire
+
Mission Zero
2017
Business & Technology
+
Industry Tech Partners
PLATFORM ORGANISATION
through
36 Platforms across Business &
Technology
+
Strategic partnerships in key
technology areas:
• Cloud Native (Pivotal)
• BigData/Machine Learning
(Cloudera, AtScale, Kogentix)
2018
4

5. We are focused on Agility, User Experience, Quality and
Developer Productivity
5
Quality
Maintainability
Quality, security &
controls systematically
enforced through
automation
Agility
Business-led Agile
enabled flexibility to
support changes while
ensuring minimal
rework & wastage
Leverage of PaaS &
Frameworks enables
developers to focus on
business features
Developer
Productivity
User
Experience
Placing Usability at the
Core
- Discovery
- Prototype
- User Research
- Synthesis
- Design
UX

6. With Pivotal Cloud Foundry, we dramatically improved our time
to market, release cadence and stability
Faster time to
Market
6 months
to < 4 weeks
for
Major Releases
Increased
Release
Cadence
Lead time
32 hours
to 3 hours
Effort
12 hours to
2 hours
Self
Provisioning
of Infra
1 week
to Intraday
Stability &
Maintainability
0 minutes
downtime in
production (last 2
years)
10X
6X

7. In 2017, we launched the World’s biggest banking API portal &
picked up a couple of awards along the way
More than 200 APIs to support your business and your customers’ needs
200+ APIs available
60+
Live
partners
200+
Live APIs
Open Banking
Initiative of the
Year
Wild Card:
Honorable
Mention
Open Banking Initiative
Of the Year
Honorable Mention
Wild Card
7

8. 8

9. 2017
2018
Hacking
away!
2d
1d
Invited for
Hackathon
176
120
255
177
Selected for
interview
68
40
115
68
JOB
OFFERS
33
20
71
60
Applicants via
HackerRank
11,500
1,000
7,800
2,000
In 2017, we hired 50 top developers in 2 days. This year, we
doubled (130) that number in half the time
1
2 3 4

10. Go to dbs.com/careers
Email us at DEN@dbs.com
And, we are still hiring!!