Call it Younger Sibling Syndrome: You study the successes and failures of those who came before. You replicate the wins. You limit the failures. You capitalize on the experience of pioneers and trailblazers. Digital transformation is no different. Over half of the Fortune 500 is already using Cloud Foundry® as part of their digital transformation strategy. Where have they succeeded? How can you replicate? What will you need? Wherever you are on your digital transformation journey, learn from your predecessors. In this talk, Dormain Drewitz distills the experiences of Fortune 500 companies using Cloud Foundry. Attend this session to learn more about the patterns around strategies, processes, and team-level tactics. Presenter : Dormain Drewitz

1. © Copyright 2017 Pivotal Software, Inc. All rights Reserved.
Secrets of Successful Digital
Transformers
Dormain Drewitz
@dormaindrewitz
January, 2018

2. Digital
Transformation
is Here
Minimum “Shoddy” Product
in production in 28 days
First quote delivered in 10
hours
45 updates in the first 55
days in production
@dormaindrewitz
https://builttoadapt.io/the-learning-never-stops-at-liberty-mutual-453a1bbeb70

3. Digital
Transformation
is Here
Built a digital network of service
providers for non-tow roadside
assistance
Reduced wait times by almost
half
Revenue lift of “tens of millions”
likely to grow to “hundreds of
millions”
https://www.forbes.com/sites/peterhigh/2017/10/23/allstate-technology-chief-develops-the-uber-of-roadside-assistance

4. Digital
Transformation
is Here
Reduced daily logistics
planning process from 4-6
hours to minutes
Weekly releases to a
secure network
Saving ~$200k a day on
fuel costs
https://www.forbes.com/sites/peterhigh/2017/10/23/allstate-technology-chief-develops-the-uber-of-roadside-assistancehttps://www.facebook.com/defenseinnovationunitX/videos/1105014259600458/

5. The future is here.
It’s just not evenly distributed.
- William Gibson
@dormaindrewitz

6. 6
From idea to production: 6-9 months
@dormaindrewitz

7. T-Mobile: “From Zero to 12 Million”
https://schd.ws/hosted_files/cfsummit2017/e5/T-Mobile-ZeroTo12Million.pdf
https://www.youtube.com/watch?v=xgNRM7Fri_s
@dormaindrewitz

8. 46% of Cloud Foundry users deploy in under a week
Source: Cloud Foundry Application Runtime User Survey, 2017
@dormaindrewitz

9. @dormaindrewitz

12. T-Mobile: “From Zero to 12 Million”
https://schd.ws/hosted_files/cfsummit2017/e5/T-Mobile-ZeroTo12Million.pdf
https://www.youtube.com/watch?v=xgNRM7Fri_s
@dormaindrewitz

16. Comcast: “Highest-value services first”
Source: https://www.youtube.com/watch?v=pfqSsjwCOqA @dormaindrewitz

20. Measuring Success
The Fourth Secret
@dormaindrewitz

21. Digital Metrics are hard to come by
Source: Gartner, “To the Point: How Industry CIOs are Shaping Board Thinking About Digital Transformation”, Gartner Symposium
Barcelona, November 5, 2017, Rich McAvey

22. IT Transformation Metrics Matter
@dormaindrewitz

23. Comcast: Measure the valuable metrics before and after
Source: https://www.youtube.com/watch?v=pfqSsjwCOqA @dormaindrewitz

24. CSAA Insurance: Measure the valuable metrics
Source: https://schd.ws/hosted_files/cfeu17/8e/cf_summit2017-csaa.pdf @dormaindrewitz

25. Define Metrics for Your Digital Transformation
● Don’t depend on the “business case”
○ But celebrate the successes
● Shortened Release Cycles
○ Course-correction Superpower
○ Includes patching
● Reduction in Downtime
○ Retiring from the Firefighter business
● Cost Avoidance of In-house Development
○ Include the labo(u)r costs @dormaindrewitz

26. 5. Don’t launch with the Avengers
You want the team everyone can relate to… … not unattainable, rock star heroes
@dormaindrewitz

27. Cover w/ Image
Select teams carefully
● Different experience levels
● Different skills
● Volunteers who are passionate
about change
● Team focus on equality over
seniority

28. 6. Embrace (and invest) in Test and Release Automation
@dormaindrewitz

29. 7. Be bold
Neville George, Comcast, “10 Lessons We Learned with Cloud Foundry”,
https://content.pivotal.io/springone-platform-2017/10-lessons-we-learned-with-cloud-foundry-neville-george
@dormaindrewitz

30. Top down boldness
John Heveran, Liberty Mutual, https://content.pivotal.io/springone-platform-2017/john-heveran
@dormaindrewitz

31. Recap of 7 Secrets of Successful Digital Transformers
1. Do the “dojo”: create space for change
2. Pick an application(s): Ensure focus
3. Feed developer groundswell: Help new ways go viral
4. Measure: Mix business and tech metrics
5. Select the first team carefully: Avoid rockstar heroes
6. Embrace Test and Release Automation: The investment will
pay dividends
7. Be bold: top to bottom, go big to make it real
@dormaindrewitz

32. Transforming How The World Builds Software
© Copyright 2017 Pivotal Software, Inc. All rights Reserved.