Epic is the leading software application suite for the healthcare market. Epic consists of multiple software modules running on multiple computers with multiple print streams. Despite its market leading features Epic relies on the native spooling systems found at the operating system level. These native print spoolers present many challenges.

1. 1. Ingests jobs from Epic, enterprise applications and other sources
2. Applies advanced rules based delivery options as it manages, monitors and
delivers jobs across complex networks to many destinations/types
3. Provides a centralized point of administration through one common tool.
Document
Archive
Web
Servers
Document
Types
Electronic
Forms
Email
Servers
Fax Servers
Printers

2. Epic users utilizing native spooling solutions face many challenges:
1. Manually creating multiple queues per printer and redundantly across multiple systems
2. Print jobs take multiple hops across various systems on the way to printers
3. Difficult to identify skill sets required for trouble shooting,
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Unix/Linux/Windows/Network/Printers?
4. Trouble shooting requires piecing together information from various systems to identify
problems
5. Blind/reactive support process, wait for end users to call
6. Difficult to redirect jobs around down printers or reprint
7. Lack of audit trails regarding who, what, when, where of printing
8. Print jobs laying around on shared network printers (HIPAA, PHI security)
9. Lack of advanced functionality
 No secure mobile print release capabilities
 No ability to inject electronic tamper resistant Rx forms into Rx print jobs
 EPS printing to small remote clinics requires VPNs or dedicated circuits
 No visibility of print usage activity

3. 1. Seamless Epic integration
2. Eliminates multiple queues per printer and redundant queues across servers
3. Replaces ftp delivery process with secure, reliable, manageable process
4. Assures delivery of critical patient care output from numerous sources,
Cache, EPS, Citrix, others to final destinations
5. Advanced functionality, Print Release, Rx Print, Stats, Internet Printing
6. Provides security and audit trails
7. Offloads first level triage print calls back to the help desk
8. Provides print driver independence
9. Removes print delivery burden on EPS and other application servers
10. Reduces number of print servers
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4. Property of Plus Technologies - Confidential - 2015
How do I know
what printer to
send my job to?
Test System
UNIX/Linux/Windows
Application Servers
Windows Print
Servers
Epic EPS
Windows Server
Epic EPS
Windows Server
BEFORE: With native spooling solutions
• ????? Multiple Toolsets, Multiple Views
• Redundant Queues on Multiple Servers
• Support Requires System Administrator
Skills Sets
• Reactive Support
• Lack of functionality
Rx printing requires:
• Pre-printed media
• Locking trays
Print server managed jobs
going to remote clinics
requires expensive VPN or
dedicated circuits

5. Rx Form
Confirmed
delivery
Off-line
Failed job
re-directed
Active with
2 jobs
Load
balancing
Print Release:
• Submit job to one print
release queue
• release at any
convenient printer
AFTER: With OM Plus
• One Toolset, Enterprise View
• Define Queues Once for the Enterprise
• Support Desk Empowered to do Triage
• Proactive Support
• Secure Mobile Print Release
• Tamper Resistant Rx Printing
• Print Usage Statistics and Analysis
• Secure Internet Printing, Replaces VPN’s
Tamper Resistant Rx
printing w/plain paper
Secure remote
internet printing for
print server jobs

6. More reliable and better performing print infrastructure provides:
 Improved patient care
 Improved end user productivity, mobility and satisfaction
 Reduced System Administration cost, only define queues once for the enterprise, fewer servers to manage, simplified setup
 Reduced server cost, fewer print servers and operating systems through consolidation
 Increase helpdesk efficiency with proactive alerts and empowering them with a toolset to quickly identify and resolve issues
Advanced functionality enables:
 Reduced printer acquisition cost with secure print release on shared network printers which removes the need for local printers
 Reduced print consumables cost by driving printed pages out of environment with print release technology, less printing, toner, wear
and tear…
 Remove pre-printed media cost with our tamper resistant Rx printing: utilizes plain paper from standard non-locking trays
 Remove VPN cost associated with print server managed jobs going to small remote sites with our self-configuring, secure internet
printing solution
More visibility and security provides:
 Improved security compliance (HIPAA, PHI..) with granular permissions, audit logs of activity and print tracking
 Improved visibility of print activity; who, what, when, where and more for charge backs and print environment optimization
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Property of Plus Technologies - Confidential - 2015