3. A project on the downhill...
Deadlines are being missed...
Stakeholders are losing their patience...
…a TPM is brought in late to save this initiative.
Can a TPM really turn things around?
4. 3 months into your dream job…
Eagerly establishing your brand...
Your first 1:1 with the VP is about an escalation...
Would you be bearer of the bad news…
“...and here is why this project will fail”?
Can this project still be saved?
6. Crossbar - an oncall notification
and escalation tool
Early development in Q3 2014
Promised delivery by EOY2014
Resourcing challenges
No TPM until Q2 2015
10. We all have blind spots!
Technical & resource challenges
How many open bugs?
Stakeholders needs &
expectations
Pilot teams’ feedback
List risks for the next delivery date
List open security issues
14. IRIS
Why build it in-house AGAIN?
Need buy-in from stakeholders
Cost opportunity analysis
Why will it be different this time?
Re-define MVP
TPM & PM roles
Stricter timelines
Weekly Communication
Timely escalation
15. 10-week timeline of Iris
✓ Kickoff
✓ Requirements gathering
✓ Design review with SRSC, Security review, SRE exec
✓ Open user feedback sessions
✓ Ongoing roadshows
✓ Code complete
✓ Full pen test
✓ Onboarding pilot teams
✓ GA
17. Crossbar Iris
Lack of transparency Weekly updates sent to entire org & bi-
weekly review with execs
Built in a black box Stakeholders & users were part of the
entire process
Too late to patch up all the
security holes
Security team engaged from Day 1
Nothing delivered Delivered in 12 weeks
Blockers & delays Actual messages going out
19. 1. Be skeptical & inquisitive. Don’t believe when people say
“everything is alright”.
2. We are the unbiased person in the room. Everybody has
blind spots.
3. Remember why you like being a TPM in the first place :)
