Microsoft Teams is replacing Skype for Business, and as of October 1, 2018, Skype is no longer offered as a part of any new Microsoft 365, or Office 365 plan with less than 500 users. So, if you haven’t already, it’s time to consider making the upgrade to Teams sooner rather than later. In this webinar, we take a look at the history behind the change and provide tips and insights on how to best approach the migration. Daniel and Max discuss: - Evolution of Microsoft Teams - The history behind why Teams is replacing Skype - The benefits of moving to Teams and features it offers that Skype doesn’t - Tips and insights on how to best approach your migration from Skype to Teams

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Webinar:
Planning Your Move from Skype for Business to Microsoft Teams
January 24, 2019

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Housekeeping
• Webinar is being recorded
• 45 minute session
• 15 minute Q&A session at the end
• Send in your questions!
• Type your questions in the Questions Pane
of the Goto Webinar Panel
• Slides and recording will be emailed after
the webinar

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About Daniel
Daniel Cohen-Dumani
@dcohendumani
dcohendumani@withum.com
Partner,
Market
Leader
25+ years of Digital Transformation
Expertise with Office 365, SharePoint,
Dynamics and Azure
SharePoint Visionary
Interests: Productivity in the
Modern Workplace. Work 2.0
Started working with
SharePoint when noone
could spell it

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About Max
Max Hervé
mherve@withum.com
Senior
Consultant
10 years of expertise with Microsoft
Technologies: SharePoint, Exchange,
Lync, Office 365 and Azure
Interest: Leveraging Cloud services
to reduce on-premises footprint
Have been working with
Microsoft Cloud platforms
since BPOS

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Microsoft MVPs
On Staff
4
100+
Microsoft Cloud
Deployments
(Office 365, Azure, Dynamics, Power BI)
50+Consultants
(Project Managers, Business
Analysts, Developers, Data Scientists,
Engineers, Software Developers,
User Experience Designers)
16Years as:
Microsoft Gold
Partner
About Withum Digital

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What to Expect From Today’s Webinar
• Evolution of Skype for Business
and Microsoft Teams
• The history behind why Teams is
replacing Skype
• The benefits of moving to
Teams and features it offers that
Skype doesn’t
• Tips and insights on how to best
approach your migration from
Skype to Teams
 Understand the migration path to
achieve a smooth transitions to MS
Teams
 Understand the migration options and
end user experiences
 Understand how to manage co-
existence
 How to manage change
 Where to get started
Agenda Objectives

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Launch Poll

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000000000000000000000000000011111011011011101010101010101010101010101001010101010101010101011001
111010101100011111000000000000000000000000000000111110110110110101010101010101010101010101001010
101010101010101011001111010101100011111000000000000000000000000000000111110110110110101010101010
101010101010101001010101010101010101011001111010101100011111000000000000000000000000000000111110
110110110101010101010101010101010101001010101010101010101011001111010101100011111000000000000000
00000000000000011111011011011
Skype for Business Teams
Roadmap/History
2006
Office
Communicator
2010
Lync
2015
Skype for
Business
Nov 2016
MS Teams
Launch
Preview
March 2017
MS Teams is
widely
available
September
2017
Microsoft
announced
Teams will
replace
Skype for
Business
July 2018
Free version
of Microsoft
Teams
August 2018
Microsoft
announces
Teams voice
features are
now
available
Q1 2019
Additional
Voice
features
coming
Better
Interop

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What Microsoft Teams Is
Communicate
through chat, meetings & calls
Collaborate
with deeply integrated Office 365 apps
Customize & extend
with 3rd party apps, processes, and devices
Work with confidence
enterprise level security, compliance,
and manageability
Give your team a fluid environment for real-time
collaboration, allowing them to iterate quickly on
projects while sharing files and working together on
deliverables.

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010101010101010101010101010100101010101010101010101100111101010110001111100000000000000000000000
000000011111011011011010101010101010101010101010100101010101010101010101100111101010110001111100
000000000000000000000000000011111011011011101010101010101010101010101001010101010101010101011001
111010101100011111000000000000000000000000000000111110110110110101010101010101010101010101001010
101010101010101011001111010101100011111000000000000000000000000000000111110110110110101010101010
101010101010101001010101010101010101011001111010101100011111000000000000000000000000000000111110
110110110101010101010101010101010101001010101010101010101011001111010101100011111000000000000000
00000000000000011111011011011
Benefits
Your tools are all in one place. SharePoint, PowerPoint, OneNote, Planner, Excel,
and even third party apps are brought together in a workspace
Content collaboration, chat, discussions, calls and meetings are all in one app
Collaboration and communication are in real time
Information that would be lost in emails is saved in discussions

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When to Use Teams
SharePoint

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Why Should You Migrate to Teams?
Why you should actively consider it now…
Features and
capabilities
 Teams can already do more
than Skype for Business Online
 Rich Intelligent
Communications roadmap and
rapid innovation
User
experiences
 Modern, rich experiences
 State-of-the-art cross-platform
and mobile experiences
 Collaboration, Teams and
Channels
Operational
performance
 Modern client built on modern
infrastructure
 Teams can provide
improvements in quality and
operational metrics

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Upgrade Objectives
Enable SfB Online users to move to Teams
Enable SfB on-prem users to move to
Teams
Provide interop between users who have
SfB and those with Teams
Empower admins to selectively move users
Note: The terms “upgrade” and “migration” are used
interchangeably in this deck

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Migration Paths
Skype is not in use or new tenant since October 1, 2018
Migration from Skype for Business Online (and may be a Teams
users already)
Migration from Skype for Business on-premises or Hybrid (and may
be a Teams users already)

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Skype for Business not deployed yet

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New tenant < 500 users
Good news Microsoft Teams is your only option

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New tenant or Teams not in use > 500 users
You should consider Teams rather than Skype for Business

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Upgrading from Pure Skype for Business
Online

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Pure SfB Online Organization: User
Perspective
Full Side by Side Approach
• Enable Teams with full functionality
• Allow users to experience full benefits of Teams digital transformation soonest
• All users must run both SfB and Teams clients at all times until they become Teams Only

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Pure SfB Online Organization: Org
perspective
• Full side-by-side approach
• Drive rapid adoption across your organization to saturation, while leaving SfB enabled.
• Deploy Teams side-by-side with SfB Online with full functionality in Teams
• Once you have reached a saturated level of adoption and all room devices are deemed Teams compatible, upgrade all
users to Teams-only as rapidly as possible.

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What is a Teams-Only User?
Long Story:
Experience of a Teams-Only user
Short Story:
“Upgraded User” “Teams-Only User”= Chat & Calling
Receives and initiates all chats and calls in Teams
Can interop (IM/call) with any SfB user
Is redirected to Teams if they try to sign in to SfB
Meetings
Schedules all new meetings in Teams
Can join existing SfB Meetings
Data that gets migrated
Existing contacts from SfB
Existing on-premises SfB meetings to Teams (TAP only)

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Upgrade for Skype for Business (on-premises/
hybrid) and More Complex Organizations

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SfB + Teams Collaboration: Upgrade From a User’s Point of View
For on on-prem & hybrid orgs, or if end users are confused having two apps with same functionality
• Starting point: User is in SfB with UC functionality
• Introduce Teams to the user, without UC functionality*
• All calls & chat continue to land in and originate from SfB
• User can explore net new functionality of Teams (Channels/apps/etc)
• Switch UC functionality over to Teams
• Non-upgraded users and upgraded users rely on interop to communicate
* Recently made available

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101010101010101011001111010101100011111000000000000000000000000000000111110110110110101010101010
101010101010101001010101010101010101011001111010101100011111000000000000000000000000000000111110
110110110101010101010101010101010101001010101010101010101011001111010101100011111000000000000000
00000000000000011111011011011
Org perspective: Upgrade without overlapping
functionality
• For on on-prem & hybrid orgs, or if end users are confused having two apps with same functionality
• Variation A: No prior Teams usage
 During migration, users in SfB can communicate with users in Teams via interop
 Presence is aligned with routing
 SfB users can use non-UC functionality in Teams prior to upgrade

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000000011111011011011010101010101010101010101010100101010101010101010101100111101010110001111100
000000000000000000000000000011111011011011101010101010101010101010101001010101010101010101011001
111010101100011111000000000000000000000000000000111110110110110101010101010101010101010101001010
101010101010101011001111010101100011111000000000000000000000000000000111110110110110101010101010
101010101010101001010101010101010101011001111010101100011111000000000000000000000000000000111110
110110110101010101010101010101010101001010101010101010101011001111010101100011111000000000000000
00000000000000011111011011011
Org perspective: Upgrade without overlapping
functionality
For on on-prem & hybrid orgs, or if end users are confused having two apps with same functionality
Variation B: For orgs with prior Teams usage

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000000011111011011011010101010101010101010101010100101010101010101010101100111101010110001111100
000000000000000000000000000011111011011011101010101010101010101010101001010101010101010101011001
111010101100011111000000000000000000000000000000111110110110110101010101010101010101010101001010
101010101010101011001111010101100011111000000000000000000000000000000111110110110110101010101010
101010101010101001010101010101010101011001111010101100011111000000000000000000000000000000111110
110110110101010101010101010101010101001010101010101010101011001111010101100011111000000000000000
00000000000000011111011011011
SfB + Teams Collaboration and Meetings: Upgrade from a user’s point of
view: Meetings First
For on on-prem & hybrid orgs, that will move to Meetings First before going Teams Only
• Begin State: User is in SfB with UC functionality.
• Introduce Teams to the user, without UC functionality, previously described
• Switch Meetings scheduling functionality from SfB to Teams
• Up to this point, all calls and chats initiate from and land in SfB
• Upgrade fully to Teams-Only Teams
• Chat & Calling between Upgraded (Teams-Only) users and all other users relies on interop

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How About Co-existence and
Interoperability?

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User Experience During Co-Existence
Customers manage interop & coexistence via “mode”
Exposed in Teams Admin Center UX and PowerShell
Mode governs:
Routing of incoming messages and calls
In what client do you initiate chat and calls (requires upcoming TeamsAppPermissionsPolicy)
In what service do you schedule meetings?
Mode is a per user assignment, achieved using O365 admin tools
Can also be assigned to on-prem users (except TeamsOnly)
If necessary, can mix and match modes across an org

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Co-existence Modes
Mode Calls and Chats
Meeting
Scheduling
Teams Channels
available?
Recommended Use Case
Teams Only
(Requires home in SfB Online)
Teams Teams Yes
The final state of being upgraded.
Will also be default state for *new* tenants (<500 users) as of
10/1/2018
SfB With Teams Collab And
Meetings*
SfB Teams Yes
“Meetings First” scenario: Enables on-prem customers to
benefit from Teams meeting functionality, if not yet ready to
move calling to the cloud.
SfB With Teams Collab* SfB SfB Yes
Recommended starting point for on-prem/hybrid orgs. Also
for online orgs that want tighter admin control
Calls and chats always routed to only 1 client throughout the
migration.
SfB Only* SfB SfB No Specialized scenario for orgs with strict requirements
Islands Either Either Yes
Recommended for online orgs that can migrate fast (default
setting)
Allows a single user to evaluate both clients side by side.
Chats and calls can land in either client; Users must continue
to run both clients.
*Aspects of some modes are not yet fully implemented via the UI (in Preview)

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Interoperability
• What is interop?
• Native Interop
- 1:1 chat
- Calling
• Interop
Escalation

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Getting Started:
Designing Your Path to
Teams

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What We Know for Sure
• is more
prominent than
ever
• 80% admit to
using their
communication
tool of choice1
Organizations are made
up of innovators,
laggards and everyone
in between
Resistance is a normal,
human behavior that
takes time
‘Deploy it and they will
come’ doesn’t work
1“What is Shadow IT?”, https://www.skyhighnetworks.com/cloud-security-university/what-is-shadow-it/ (accessed March 2017)

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We Also Know That…
Change requires more
than an email with a
link to training
Plan, pilot and deploy
both readiness
activities together
Communicate early,
follow-up often
Understand
personas to “sell”
the value to users

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Managing changes
• Everyone has their threshold for change capacity. Is your organization:
 Upgrading from Skype for Business
 Upgrading Windows, Office or other Office apps?
 Replacing desk phones with headsets?
 Moving or redesigning physical office space?
 Merging with or acquiring a new company?
 Internal reorganization?
 Other _________?

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101010101010101001010101010101010101011001111010101100011111000000000000000000000000000000111110
110110110101010101010101010101010101001010101010101010101011001111010101100011111000000000000000
00000000000000011111011011011
Building your
user acceptance
plan
How to generate
excitement for
the upgrade to
Teams

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Upgrade: The Worst Kept Secret
• People talk, rumors start. Bring users into the conversation early and
often, helping them feel part of the change.

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Play User Readiness Match-Maker
• Design your awareness, training and support plans based on your
readiness assessment outcomes. Use a variety of methods for each.
http://aka.ms/UpgradeSuccessKit
https://aka.ms/TeamsLiveTraining
Awareness Training Support

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00000000000000011111011011011
Take Your Plan Out for a Test Drive
• Conduct a pilot with end-users to validate user and organizational
readiness.

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00000000000000011111011011011
Grass Root Champions
• Peer champions can be a great way influence and accelerate user
acceptance of your Skype to Teams upgrade, and ongoing Teams
adoption.
https://aka.ms/O365Champions

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101010101010101011001111010101100011111000000000000000000000000000000111110110110110101010101010
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00000000000000011111011011011
Devices (1/2)
• Don’t forget your devices
• MS Teams compatible desk and conference phones as of 01/08/2019
• For companies with large investments in SfB devices, you can keep existing
SfB compatible phones for basic functionality
• Desk phone PC companion mode (H1 CY19)

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Devices (2/2)
• Yealink T58 • Logitech Rally and SmartDock

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Flexibility Based on a Proven Framework
End-to-end process enabling customers to plan, coexist, prepare users and upgrade when ready
Gather the right sponsors
and project team
Define your project scope,
goals and timeline
Assess network readiness;
test for quality
Assess user acceptance and
design readiness plan
Implement pilot, coexist and
upgrade strategy
Drive value with sustained
operations and user
adoption
+
Project
Stakeholders
Project
Definition
Technical Readiness and
User Readiness
Deployment and
Implementation
Operational
Excellence
https://aka.ms/skypetoteams

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Key takeaways
Users may have
limited discretion
in upgrading to
Teams, but they
do control how
much they will
use it (and
Adoption is key
to business value
realization/ROI)
01
Managing user
change is critical
for overall
upgrade success
02
Technical and
user readiness
planning and
implementation
should happen
simultaneously
03
Microsoft is
providing tools
for you to
manage your end
to end migration
04
Whether coming
from on-premise
or online, there
is a simple path
to get from skype
for business to
Teams
05
You can
customize the
deployment path
to fit your needs
06
This is more than a technical migration

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Upcoming Webinar
Skype for Business to Microsoft Teams
Migration - A Change Management Perspective
Registration Details to Follow

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Next Steps
Digital Workplace Today Blog
http:/digital.withum.com/blog
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