You’re all in. Whether you just have Office 365 – or the whole suite of Microsoft 365: Windows 10, Office 365, Enterprise Mobility + Security, you’re likely using an intranet built on Office 365, or are planning on it. Over the last 15 years we’ve seen what employees MUST HAVE to continually rely on a corporate Intranet.
In this session, Microsoft MVP, Adam Levithan, discusses the most important pieces that your Intranet can have to build culture, centralize knowledge and help employees be productive.
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Webinar: Top 8 Must Haves for Your Office 365 Intranet
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February 14, 2019
Webinar:
Top 8 Must Haves for Your Office 365 Intranet
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Housekeeping
• Webinar is being recorded
• 45 minute session
• 15 minute Q&A session at the end
• Send in your questions!
• Type your questions in the Questions Pane
of the Goto Webinar Panel
• Slides and recording will be emailed after
the webinar
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About Adam
Adam Levithan
@collabadam
alevithan@withum.com
Principal
Product Manager, OneWindow Workplace
12+ years in Collaboration
Office 365 Expertise: User
Adoption, Information
Architecture, Content Migration,
Document Management, Security
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Microsoft MVPs
On Staff
4
200+
Intranet
Deployments
(SharePoint 2007, 2010, 2013, 2016, Office
365, even Drupal)
50+Consultants
(Project Managers, Business
Analysts, Developers, Data Scientists,
Engineers, Software Developers,
User Experience Designers)
16Years as:
Microsoft Gold
Partner
About Withum Digital
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Average Systems in an Organization
Intranet
Wiki
Document Sharing
Document
Storage
Sales /
Marketing
Authentication Human
Resources
Financial
Messaging
E-mail
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Intranet
Getting Work Done
Wiki
Document
Sharing
Sales / Marketing
Messaging
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Supporting Your Employees
Intranet
Wiki
Document
Sharing
Document
Storage
Sales / Marketing Human Resources
Financial
Messaging
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Business Tools
Operations
Quick Links
Teams & Groups
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A Customized Home Page for EVERY User
Prioritized by Topic
Based on Location
Teams & Groups
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Govern, Review and Repeat
• Govern = Decision Making Process to
create rules to achieve your
organization’s goals
• Review = How are the rules working to
achieve your goal
• Repeat = A set of rules created before
launch changes over time
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Creating Places to Work
Communications Collaboration
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Continuous Improvement
• Demand, illicit, require, and/or reward
for feedback
• Analyze what’s working, and more
important what isn’t
• Roll-Out Features, Forever
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Sign up for a 1 hour info session with Adam:
What’s New in Office 365 Intranets
Digital Workplace Today Blog
http:/digital.withum.com/blog
QUESTIONS
Sign Up
Adam Levithan
@collabadam
alevithan@withum.com
Editor's Notes
Poll – Where are you?
Have an Intranet in another system looking at Office 365
Have an Intranet on-premises SharePoint looking to move to Office 365
Currently looking to improve Office 365 Intranet
If you're in Office 365 what % of your sites are in Modern
1-25
25-50
51-75
76-100
What are the key drivers for using an intranet
2019 the year of Microsoft Teams migration,
1. Features and capabilities, Integration with third party apps via connectors, persistent chat, MSFT porting Voice features from SFB Server to Teams
2. Mobile apps, desktop sharing from IoS, join a meeting from the browser without a plugin-
3. Back-end infra: (being different from SFB, same as new Skype consumer back-end). More robust, Modern (Microsoft Cognitive Services. E.g translate posts in MS Teams channels),)
Direct routing from Teams to on-prem PSTN connectivity via SBC. No need for on-prem SFB server deployment/connector
Teams Analytics and reporting to understand usage
Microsoft 365 meets the diverse needs of teams with an integrated solution that is secure
We’ve designed Microsoft 365 to meet the unique needs of every group
For each of those categories of teamwork, Microsoft 365 includes a purpose-built application
Teams as a hub for teamwork where groups that actively engage and are working on core projects can connect and collaborate
Yammer for people to connect across their company, sharing ideas on common topics of interest
Outlook where teams can communicate in a familiar place, and can easily create modern distribution list with groups in Outlook
SharePoint for keeping content at the center of teamwork, making files, sites and all types of content easily shareable and accessible across teams
Office Apps – enabling co-authoring in familiar apps like Word, Excel, and PowerPoint
With these tools coming together in Microsoft 365 – teams get a holistic solution
What’s unique about teamwork in Microsoft 365 is that all of these applications are built on an intelligent fabric - suite-wide membership service with O365 Groups; suite-wide discovery and intelligence with Microsoft Graph, and suite-wide security and compliance
Office 365 Groups - A membership service providing a single identity for teams across Office applications and services
Microsoft Graph - Suite-wide intelligence that maps the connection of people and content to surface insights
Security and Compliance - Proactive security that simplifies IT management with intelligence built-in
2019 the year of Microsoft Teams migration,
1. Features and capabilities, Integration with third party apps via connectors, persistent chat, MSFT porting Voice features from SFB Server to Teams
2. Mobile apps, desktop sharing from IoS, join a meeting from the browser without a plugin-
3. Back-end infra: (being different from SFB, same as new Skype consumer back-end). More robust, Modern (Microsoft Cognitive Services. E.g translate posts in MS Teams channels),)
Direct routing from Teams to on-prem PSTN connectivity via SBC. No need for on-prem SFB server deployment/connector
Teams Analytics and reporting to understand usage
How work gets done
Operations – Keeps the organization running
Marketing – Logos, Materials
Information Technology – How To …,
Locations/Offices
Project tools/workspaces
Forms
Supporting your employees
Employee Resources – Individual information
HR – Benefits, Reviews, Starting, Community
Your intranet should also be the place where your users go in order to stay in the know about what’s going on. Employees can collaborate with each other, read corporate news, access important forms, discover relevant people and contribute articles based on their expertise.
2019 the year of Microsoft Teams migration,
1. Features and capabilities, Integration with third party apps via connectors, persistent chat, MSFT porting Voice features from SFB Server to Teams
2. Mobile apps, desktop sharing from IoS, join a meeting from the browser without a plugin-
3. Back-end infra: (being different from SFB, same as new Skype consumer back-end). More robust, Modern (Microsoft Cognitive Services. E.g translate posts in MS Teams channels),)
Direct routing from Teams to on-prem PSTN connectivity via SBC. No need for on-prem SFB server deployment/connector
Teams Analytics and reporting to understand usage
Content is being created all the time in the act of doing an employees ever day work. Capture, use it, it’s one of the greatest ways to ensure that landing pages are always being updated.
Empower content contributors
2019 the year of Microsoft Teams migration,
1. Features and capabilities, Integration with third party apps via connectors, persistent chat, MSFT porting Voice features from SFB Server to Teams
2. Mobile apps, desktop sharing from IoS, join a meeting from the browser without a plugin-
3. Back-end infra: (being different from SFB, same as new Skype consumer back-end). More robust, Modern (Microsoft Cognitive Services. E.g translate posts in MS Teams channels),)
Direct routing from Teams to on-prem PSTN connectivity via SBC. No need for on-prem SFB server deployment/connector
Teams Analytics and reporting to understand usage
Across all of the Features of Office 365 all you need to do is log into any computer, and your recent activities are right in front of you. This can be applied across the home page and collaboration workspaces to assist in finding the most important information.
No, you don’t have to create an individual page for every user, but you already have some great attributes in the users profile (active directory) or membership in specific Distirbution Lists/Office 365 groups and you can use that to your advantage. You’re not hiding information from anyone.. all employees can read information. But when the page only has room for 5 pieces of News, then that news should be the most appropriate for that user
2019 the year of Microsoft Teams migration,
1. Features and capabilities, Integration with third party apps via connectors, persistent chat, MSFT porting Voice features from SFB Server to Teams
2. Mobile apps, desktop sharing from IoS, join a meeting from the browser without a plugin-
3. Back-end infra: (being different from SFB, same as new Skype consumer back-end). More robust, Modern (Microsoft Cognitive Services. E.g translate posts in MS Teams channels),)
Direct routing from Teams to on-prem PSTN connectivity via SBC. No need for on-prem SFB server deployment/connector
Teams Analytics and reporting to understand usage
2019 the year of Microsoft Teams migration,
1. Features and capabilities, Integration with third party apps via connectors, persistent chat, MSFT porting Voice features from SFB Server to Teams
2. Mobile apps, desktop sharing from IoS, join a meeting from the browser without a plugin-
3. Back-end infra: (being different from SFB, same as new Skype consumer back-end). More robust, Modern (Microsoft Cognitive Services. E.g translate posts in MS Teams channels),)
Direct routing from Teams to on-prem PSTN connectivity via SBC. No need for on-prem SFB server deployment/connector
Teams Analytics and reporting to understand usage
There’s nothing worse in a New Office365 intranet than searching for the updated HR Benefit policy and finding outdated information. Trust is immediately lost. Focus a search started within the Intranet on Intranet content, and then allow the user to expand to search across all collaboration environments
Even in the age of bing and google’s single search bar experiences browsing is still alive and well. While navigation isn’t persistent across features like Outlook and SharePoint, there’s no reason you cannot connect communication and collaboration environments, and further more people expect it when they’re working in a browser experience.
2019 the year of Microsoft Teams migration,
1. Features and capabilities, Integration with third party apps via connectors, persistent chat, MSFT porting Voice features from SFB Server to Teams
2. Mobile apps, desktop sharing from IoS, join a meeting from the browser without a plugin-
3. Back-end infra: (being different from SFB, same as new Skype consumer back-end). More robust, Modern (Microsoft Cognitive Services. E.g translate posts in MS Teams channels),)
Direct routing from Teams to on-prem PSTN connectivity via SBC. No need for on-prem SFB server deployment/connector
Teams Analytics and reporting to understand usage
2019 the year of Microsoft Teams migration,
1. Features and capabilities, Integration with third party apps via connectors, persistent chat, MSFT porting Voice features from SFB Server to Teams
2. Mobile apps, desktop sharing from IoS, join a meeting from the browser without a plugin-
3. Back-end infra: (being different from SFB, same as new Skype consumer back-end). More robust, Modern (Microsoft Cognitive Services. E.g translate posts in MS Teams channels),)
Direct routing from Teams to on-prem PSTN connectivity via SBC. No need for on-prem SFB server deployment/connector
Teams Analytics and reporting to understand usage
An enterprise social network isn’t only good for collaborating on particular documents. It also facilitates the process of document creation, assembly and editing. Working together to bring projects from idea to paper will promote a spirit of teamwork as the project progresses. Users can examine the comments and conversation on a given document, view the edit history, and recommend changes of their own. Since this sort of collaboration can occur in real-time via your secure intranet, everyone involved with the project can stay equally informed.
1. ALLOW FEEDBACK
The first step in working out when to update your intranet is to find out what your users think of the current system. Your intranet should have a built-in feedback application that allows users to explain the problems they are experiencing when using the intranet. Evergreen intranet as a service systems have feedback features built in, allowing users to provide feedback directly to the intranet provider.
2. FIND OUT WHAT’S WORKING — AND WHAT ISN’T
To know which parts of your intranet need updating, find out which features are working and which aren’t. Use your analytics and reporting features to see how users interact with the intranet. Are there some features that they ignore? These features may be broken or difficult to use, making them prime candidates for updating.
3. ROLL OUT NEW FEATURES CONSTANTLY
Intranet technology is constantly evolving. New features use to come out every two or three years, but now they are being released rapidly every quarter if not every month. That means you need to roll out a constant stream of new features to prevent your intranet becoming outdated.
If you use a custom intranet, it can be difficult to keep up, as you need an inhouse team that can work constantly on new features for the intranet in addition to their regular maintenance duties. An evergreen intranet, which is updated by the intranet provider so you don’t have to develop upgrades in-house, could be a better solution.
You’ve provided a good place to find information and work. You’ve trained your user on when to use a collaboration workspace, or how there are different ways to get work done, but how frequently does a user remember that. And/or does that fight need to have specific items on it so it looks the same as others.
2019 the year of Microsoft Teams migration,
1. Features and capabilities, Integration with third party apps via connectors, persistent chat, MSFT porting Voice features from SFB Server to Teams
2. Mobile apps, desktop sharing from IoS, join a meeting from the browser without a plugin-
3. Back-end infra: (being different from SFB, same as new Skype consumer back-end). More robust, Modern (Microsoft Cognitive Services. E.g translate posts in MS Teams channels),)
Direct routing from Teams to on-prem PSTN connectivity via SBC. No need for on-prem SFB server deployment/connector
Teams Analytics and reporting to understand usage
1. ALLOW FEEDBACK
The first step in working out when to update your intranet is to find out what your users think of the current system. Your intranet should have a built-in feedback application that allows users to explain the problems they are experiencing when using the intranet. Evergreen intranet as a service systems have feedback features built in, allowing users to provide feedback directly to the intranet provider.
2. FIND OUT WHAT’S WORKING — AND WHAT ISN’T
To know which parts of your intranet need updating, find out which features are working and which aren’t. Use your analytics and reporting features to see how users interact with the intranet. Are there some features that they ignore? These features may be broken or difficult to use, making them prime candidates for updating.
3. ROLL OUT NEW FEATURES CONSTANTLY
Intranet technology is constantly evolving. New features use to come out every two or three years, but now they are being released rapidly every quarter if not every month. That means you need to roll out a constant stream of new features to prevent your intranet becoming outdated.
If you use a custom intranet, it can be difficult to keep up, as you need an inhouse team that can work constantly on new features for the intranet in addition to their regular maintenance duties. An evergreen intranet, which is updated by the intranet provider so you don’t have to develop upgrades in-house, could be a better solution.