Power Hour Training

bite-size training training management power hour leadership personal development performance management sales managing people people management communication customer service customer retail difficult people on-the-job training performance appraisal call centre selling delegate delegation training materials high performing teams team building conflict management time management annual appraisal customer relationship management business change management resistance to change behaviour transactional analysis staff development negotiation bargaining one-to-one training one-to-one training one-to-one training tr virtual leadership virtual teams remote leadership remote management empowering tuckman bite size training confidence assertiveness coaching appraisal feedback difficult conversation review planning and prioritising constructive feedback negative feedback positive feedback giving feedback influencing people relationships retailing organizational change organizational development employee engagement motivation personal effectiveness planning and organisation prioritising getting things done performance review interview meetings telecommunications telephone skills understanding hospitality email office business writing correspondence complaints complaint influencing persuasion resistance buying behaviour objections poor performance difficult conversations under performance public speaking presentations customers buying motives objectives goal setting smart well-formed outcomes